Michael

Lane

**** ******* *****, **********, ** 75067

972-***-****

addxae@r.postjobfree.com

https://www.linkedin.com/in/michaelwilliamlane/

Highly accomplished manager with experience in field operations, field sales, logistics, P&L management, strategic planning, and corporate structure and organizational management. Results-oriented, decisive leader with proven success in training and development, strategic thinking, and problem solving. Proven history of increasing performance, efficiency, and organizational stability. Excels in a dynamic and fast-paced environment while remaining pragmatic and focused.

CORE COMPETENCIES

●Leadership Strategic Business Planning Analytical Thinking

●P&L Management Mentoring and Coaching Change Management

●Budgeting and Forecasting Technology Development Customer Focus

●Lean Philosophies Inventory Management Team Building

PROFESSIONAL EXPERIENCE

CSC SERVICEWORKS, IRVING, TX

Director of Operations April 2018 – Present

Regional Operations Manager August 2004 – November 2016

Director of Operations for the nation’s leading provider of laundry solutions for the multifamily, residential and commercial industries.

Oversee and dictate all operational aspects of 34 warehouses across the company’s west region. Lead a team consisting of 7 area managers, 17 regional managers, and 195 drivers. Responsible for strategic planning, performance management, and evaluation of operational needs: staffing levels, fleet and equipment, organizational structure, performance analysis, and motivational programs Responsible for the development and adherence of an operational budget exceeding $40 million per year and a capital budget exceeding $15 million annually.

Key Accomplishments:

•Work orders increased from 209k to 286k per year, growth increased from 238k to 421k machines on rent.

•Created a comprehensive program to track and rank monthly performances of all warehouses based on key performance indicators.

•Reduced voluntary turnover nationally from ~85% to ~25% after implementing 3 different pilot plans concurrently, and adopting best practices from each of them.

•Decreased recordable injury rate from 2016-present from greater than 10.0 to 4.5 by implementing lean philosophies, mandatory safety meetings, and an increase in awareness for front line team members.

•Led team that revised inventory procedures, created new inventory tracking software programs, and wrote a new inventory playbook resulting in 0.3% inventory variance yearly on over 20,000 idle machines monthly and over 2,000 machine movements every day.

•Served as core member of Plan 2 Win and Go to Market Initiatives Waves 1 and 2, a multi-departmental, multi-business-line core team responsible for transforming the organization, through a series of business initiatives.

•Served as Corporate Manager responsible for all aspects of 5 acquisitions resulting in an additional 25,000 machines, 4.7 million in annual revenue, and 3.4 million in EBITDA.

•Implemented new strategic relationships with partners such as Ryder, Expeditors logistics, Penske, Rush Trucks and other smaller 3PL companies as well as several owner operators.

•Created series of daily, weekly, and monthly reports to track key performance indicators as well as employee development and feedback.

•Revised and implemented company employee handbook.

•Created a policies and procedures manual for managers and supervisors.

•Implemented a quality assurance program along with motivational and incentive programs for both technicians and front-line supervisors.

•Coached and developed leaders remotely, 1 of which was promoted from a supervisor in Dallas, to a Director level position in the Southeast.

WAYFAIR, FLOWER MOUND, TX

Logistics Manager November 2016 – April 2018

Supervise the functions and activities of the warehouse associates. Closely coordinate with on-site transportation manager, as well as transportation providers Responsible for both warehouse and transportation results and metrics. Maintain, report and drive Key Performance Indicators (KPI) and/or Service Level Agreements (SLA). Organizing and conducting necessary training activities for the staff and workers. Overall responsibility for Day-to Day operations of site. Develop internal employees to grow into the next steps of their careers.

APPLIANCE WAREHOUSE OF AMERICA, INC. – IRVING, TX

Account Executive October 2000 – August 2004

Outside sales representative responsible for retaining and growing the third largest book of business in the West (Tarrant County). Primarily called on multifamily apartment communities. Responsible for daily, weekly and monthly reporting on the health of the book of business. Grew the territory by ~10% during my tenure. Developed a working relationship with the operational teams to create a collaborative environment.

EDUCATION

2001 – 2003 Business Management University of North Texas Denton, TX

1999 – 2001 Youth Ministry Dallas Christian College Coppell, TX

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