Mercedes Walker

Lewisville, TX

Primary Phone: 469-***-****

Email: addx82@r.postjobfree.com

Personal Summary: A suitably qualified individual, who not only has the relevant experience that you are looking for, but also a record of growing and improving a property’s portfolio without compromising service levels. Mercedes is organised, reliable and career minded, she is keen to join a company like yours where she will have an opportunity to be involved in shaping its future. She possesses a real hands on approach to delivering a high quality of management, and has a proven ability to identify and secure new business. As a superb communicator she can easily establish and maintain open and positive relationships with tenants, occupants and landlords alike. Right now she is looking to join an ambitious company that will help her to grown professionally. WORK EXPERIENCE:

May 2011-Present

KRR Real Estate

Property Manager

● Implement marketing initiatives to achieve occupancy goals,manage and control advertising budgets,advertise and fill vacancies.

● Obtain referrals from existing tenants, process applications and follow up with applicants, promote and show properties to prospective tenants.

● Interview, qualify and place tenants, maintain updated availability reports keep rental at optimum capacity,

● Maintain in-depth knowledge of market conditions, negotiate, prepare and enforce leases, complete all required paperwork for new tenants.

● Collect security deposits, ensure the premises is ready for new occupants, maintain all statutory required records, ensure compliance with relevant laws,regulations and TDHCA, enforce terms of rental agreements, establish appropriate rental rates by conducting market research, determining costs and considering profit goals, prepare and distribute monthly statements.

● Ensure timely payments and collections, minimize rental arrears, coordinate default proceedings, schedule expenditures, check and pay invoices, prepare annual budgets, analyze and correct budget variances, keep accurate and up-to-date financial records, prepare weekly and monthly financial reports.

● Orient new tenants to the property, investigate and resolve resident complaints and concerns in a timely and efficient manner, enforce occupancy policies and procedures, maintain timely communications with residents and tenants.

● Monitor and complete maintenance repairs cost-effectively, ensure security of premises and maintain security devices, organise incoming and outgoing inspections and prepare inspection reports, implement preventative maintenance programs, oversee capital improvement projects, negotiate and manage contracts with outside vendors.

February 2011- May 2011

Pinnacle Property Management, Dallas, TX

Assistant Property Manager;

Managed the day-to-day financial operations of the property.

Supervise the preparation of financial statements and periodically report to the owners on the status of the property, occupancy rates, dates of lease expirations.

Displayed the knowledge of the provisions of legislation, such as the Americans with Disabilities Act and the Federal Fair Housing Amendment Act, as well as local fair housing laws, to be sure their renting and advertising practices are not discriminatory.

Maintain accurate, up-to-date records on residents for the tax credit program and updated the information on TDHCA website monthly.

Market property to occupy with qualified tenants through advertising, lead follow up, property showings for prospective tenant.

Develop rental agreements, selected qualified tenants, collected deposits and rent, enforce terms of rental agreements, resolved tenant complaints, oversee eviction proceedings when necessary.

2008–February 2011

Orion Real Estate, Dallas, TX

Assistant Property Manager;

Managed the day-to-day financial operations of the property.

Supervise the preparation of financial statements and periodically report to the owners on the status of the property, occupancy rates, dates of lease expirations.

Displayed the knowledge of the provisions of legislation, such as the Americans with Disabilities Act and the Federal Fair Housing Amendment Act, as well as local fair housing laws, to be sure their renting and advertising practices are not discriminatory.

Maintain accurate, up-to-date records on residents for the tax credit program and updated the information on TDHCA website monthly.

Market property to occupy with qualified tenants through advertising, lead follow up, property showings for prospective tenant.

Develop rental agreements, selected qualified tenants, collected deposits and rent, enforce terms of rental agreements, resolved tenant complaints, oversee eviction proceedings when necessary.

2007–2009

Holiday Inn, Dallas, TX

Front Desk Clerk/Manager On-Duty;

Supervised and coordinated the activities of the front desk staff.

Coach and counsel employees to encourage positive behaviors and correct negative behaviors.

Ensured that all employees are adhering to front desk credit policies and procedures to minimize bad debts and rebates.

Acts as Manager on Duty and is responsible for the hotel operation.

Completed shift end and period end tasks, proper billing and refunds submitted.

Handle any guest problem or complaint in a professional and hospitable manner.

Displayed thorough knowledge of property management system and downtime procedures.

Coordinates preparation of the weekly forecast and weekly work schedule. Posts by Wednesday of each week.

2005–2007

Beasley’s Infants and Toddlers

Duncanville, TX

Teacher/Office Billing Representative

2004–2005

Gateway Charter Academy, Dallas, TX

Administrative Assistant

EDUCATION:

Northwood University

Major: Secondary Education

Degree: Some College Course Work Completed (2007-2008) University of Texas at Arlington

Major: Secondary Education

Degree: Some College Course Work Completed (2002–2003) Duncanville High School

Major: General Studies

Degree:Diploma (2002)

JOB-RELATED SKILLS:

Knowledge of Windows, Power Point, Excel, Outlook

AMSI, Onesite, Yardi

Skilled in promoting customer service

Knowledge of advance general office procedures

Ability to communicate in an effective oral and written manner.

Managing properties in an efficient and value enhancing manner.

Used to working to deadlines.

Proven organisational ability.

Able to multi task and work under pressure.

Maximising business opportunities.

Ability to resolve disputes and solve problems.

Directly supervising a variety of staff.

Sound knowledge of rentals, occupancy costs and competitor activity

Knowledge of the Housing Choice Voucher programs

Knowledge of the eviction process

Reference Available Upon Request

Contact this candidate