Customer Service Manager
Resume:
D. Rene Hulet
Splendora, TX *****
************@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Associate
Walmart - Porter, TX
April 2020 to Present
Fabric and Celebration
Provide customer service to customers and associates Fabric has 3 departments. Fabric, crafts, and stationary. Celebration consists of
party, baking, cards and gifting supplies.
Celebration also provides special events and seasonal gifts and supplies. Update Celebration for upcoming events and seasonal by replacing out of date items, such as yearly, holiday, and local events in a timely matter.
Maintain cleanliness of Fabric and Celebration departments. Responsible for restocking the returned items for the departments. Associate
Wal-Mart - Kansas City, MO
October 2019 to Present
Apparel Department -
Provide customer service
Assist in choosing the apparel and accessories when needed 9 Departments: Mens, Womens, Shoes, Infants, Girls, Boys, Intimates, Accessories, and Jewelry Bakery - assist in placing baking items and pricing for customers convenience Online Ordering - assist the department by removing damaged item and boxes Multi-Line phone - direct line to the store
Transfer calls and paging system
Maintain radio contact
Shipping Associate / Air Domestic
UPS - Kansas City, MO
November 2018 to May 2019
Managed North America - Shipping and Receiving
● Prepare and complete airway bills and other forms
● Verify freight is correctly marked, measured and weighed
● Maintain communication between the managers, UPS Freight, and dock
● Monitor shipments being received and delivered as well as the Bill of Lading matching appropriate shipment
● Managed Accounts Payable for Air Shipping Department
● Maintained the freight dock, disposition and special charges log books Warehouse Associate
AMAZON - New Century, KS
December 2017 to May 2018
Responsible for picking, packing, stocking and filling online grocery orders
● Multi-tasking up to 5 orders at a time
● Exceeded company expectations with quarterly times of 112%, 132%, and 112% Independent Contractor/Driver
UBER - Kansas City, MO
September 2016 to September 2017
Assist with the general public in daily transportation
● Provided excellent customer service
Customer Service Representative
AMERICAN AIRLINES - Kansas City, MO
April 1997 to April 2016
Assistant Customer Service Manager - Handpicked by the American Airlines General Manager to supervise and assist passengers as well as employees if needs would arise within the ramp or terminal areas of the airport.
● Departure Gate - Issue last minute boarding passes for passengers waiting for seats, managing seat changes, upgrades, standby and late passengers.
● Ticket Counter - Managing check-in and issuing boarding passes, exchanging passes and refunds, collecting fees and up selling for earlier flights or cabins
● Baggage Service - Assisting passengers with lost or damaged baggage's, logging leftover baggage in the computer, and set up delivery of lost baggage
● Operations Agent - Verified that the aircraft was parked at the correct gate, correct or notify departments of gate changes. Monitoring of the aircraft arriving and departing, the weather, and any addition problems that may arise
● Ground Security Coordinator - Ensure the safety of American Airlines employees, perform security checks on board the aircraft, resolve security issues on board aircrafts, in the terminal and ramp areas. Monitoring and maintaining the safety of Hazmat and Dangerous Goods Specialized Training at American Airlines headquarters
Education
B.S. in Criminal Justice
Missouri Western State University - Saint Joseph, MO May 1992
Skills
• World Tracer Software
• Sabre and Sabre Plus Software
• E2K System Worldwide
• Fax, Copier and Computer
• Multi-line Phone
• Exceptional customer service, communication and diversity training
• Data Collection
• Accounts Payable
• Freight Experience
• Logistics
• Negotiation
• Upselling
• Research
• Pricing
• Management
• Human Resources
• Leadership
• Administrative Experience
• Shipping & Receiving
• Typing
• Algebra
• Retail Sales
• Customer Service
Assessments
Attention to Detail: Inventory — Familiar
April 2020
Applying systematic processes for managing and storing products and merchandise. Full results: https://share.indeedassessments.com/ share_to_profile/0553955c12742ed5084f57c6e2ff651beed53dc074545cb7 Retail Skills: Shelf Stocking — Familiar
November 2019
Receiving and storing merchandise or product.
Full results: https://share.indeedassessments.com/share_to_profile/ b344c4307ee7efe56f6af9f2e1e6302ceed53dc074545cb7
Construction Safety — Expert
November 2019
Using safe practices while on a construction site. Full results: https://share.indeedassessments.com/share_to_profile/ c9579e0a97d6908b1f57c4e58740a2e5eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ e0a9f100fd84cd002c6583644344e210
Receptionist — Completed
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/ share_to_profile/46f616d4a1fbf701af14f92f5bb426faeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Communication Skills
Multi-Cultural Communication
Filing
Accounts Payable
Resolutions Experience
Time Management
Data Entry
Typing
Computer Skills
Organizational Skills
Sales Experience
Restaurant
Catering
Analysis Skills
Drivers License
Cash Handling
Multi - Line Phone System
Contact this candidate