Food Service Manager

PROFESSIONAL PROFILE

To secure a challenging job position as banquet manager in well reputed hotel where cus- tomer service skills will have a valuable utilization. I have 13 years of experience in field of hospitality as well knowledge to manage banquet events and managing food and bever- age team with full dedication.

EXPERIENCE

BANQUET CAPTAIN, THE BETSY HOTEL, MIAMI BEACH, FL-2019-2020 Supervise all banquet staff throughout meal service and delegate tasks to them as need- ed. Train new staff members on how to perform their assigned tasks in the banquet, food preparation, and dining areas. Charge of floor staff, and make sure that they are in uniform and serving the clients in a speedy and friendly manner. Communicating on the back with chefs and cooking staff making sure food needs to be replenished.Coordinates quality of food service between cooking staff and floor staff. Enforce all employer rule and food ser- vice regulations. Adheres to all health and safety regulations. Delegates duties to team members for each event. Resolve guests concerns inquires, and complaints. Maintains de- tailed reports for management and develops an accurate bill for service. BANQUET CAPTAIN, RITZ CARLTON KEY BISCAYNE, MIAMI,FL-2015-2019 Total charges for group events. Ensure banquet rooms, restaurants, and coffee break are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Main- tain cleanliness of work areas throughout the day. Follow all company and safety and secu- rities policies and procedures. Support all co-workers and treat them with dignity and re- spect. Manage transfers and stock inventory. Enforces an atmosphere of culture and re- finement.

BANQUET CO-CAPTAIN/BANQUET SERVER, RITZ CARLTON KEY BISCAYNE, MIAMI FL-2012-2015

Communicate service needs to chefs and stewards thought out functions. Ensure banquet rooms, restaurants and coffee breaks are ready for service. Inspect the cleanliness and pre- sentation of all china, glass and silver prior to use. Check in with guests to ensure satisfac- tion.

HOUSEPERSON BANQUET, RITZ CARLTON KEY BISCAYNE, MIAMI, FL- 2010-2012 Meet group coordinator, host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Respond to and try to fulfill any special banquet event ROLANDO J. RUIZ

arrangements. Ensure uniform and personal appearance is clean and professional. Per- form other reasonable job duties as requested by Supervisors. ENGINEER, RITZ CARLTON KEY BISCAYNE, MIAMI, FL-2007-2010 To respond to job assignments in the repairing, installation, preventive maintenance, and day to day operation of all plumbing system in a productive and cost effective manner so as to operate the system in a most efficient and optimum condition. LOSS PREVENTION, RITZ CARLTON KEY BISCAYNE, MIAMI, FL 2006-2007 Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Assist with and notify manager, supervisor or local police, or other appro- priate individuals in the event of accidents attacks, or other incidents. EDUCATION

Miami Dade Community College, Miami, FL- Associate in Art Degree 2001 ITT College, Miami, Fl- HVAC 2010

SKILLS

* 5+ years food and beverage management experience

* 8+ years banquet experience in luxury hotel setting

* Achieved predetermined profit and desired standards in food service and sanitation

* Proficient in communication to appropriate hotel colleagues in an accurate and timely manner

* Highly skilled in generating function planning, employee scheduling and distribution

* Exceptionally flexible and innovative.

* Good knowledge of event preparation techniques

* Track record of rectifying deficiencies immediately

* Demonstrated ability to increase banquet sales and build rapport in the community

* Work as a team player

* Fluent English and Spanish

REFERENCES

References are available upon request.

102 SE 33 TERRACE, HOMESTEAD, FL 33033

addwvd@r.postjobfree.com, 305-***-****