Manager Sales
Resume:
ROBERT J. RUDOLPH
**** *. ********** *******, ******** 60644 312-***-**** addwrn@r.postjobfree.com HIGHLIGHTS OF QUALIFICATIONS
- Knowledgeable in oral and written communication.
- Skilled in managing a 15 to 60 member team.
- Educated in Microsoft Word, PowerPoint, Excel, G Suite, QuickBooks and Salesforce .
- Exceptional ability to analyze solutions and identify problems.
- Ability to set and meet defined performance and production goals.
- Ability to make sound decisions in a fast-paced environment. PROFESSIONAL EXPERIENCE
Serrala – Chicago, Illinois
Business Development Team Lead – North America September 2019 – Present
- Proactively generate new qualified leads that lead to converted sales opportunities through new and existing business efforts in the assigned North America region.
- Generate and qualify leads through prospecting, marketing and networking.
- Tie in existing marketing campaigns to generate qualified leads.
- Conduct research of corporations to identify potential prospects sufficient enough to build a pipeline of new clients.
- Design a systematic program of outreach and follow-up.
- Create and manage data-driven call lists.
- Participate in sales team meetings to review pipeline activity, proposals, strategy, resources and best practices.
- Work closely with sales teams to ensure the operational efficiency of the team.
- Motivate and provide directional leadership for a fast-growing team of Business Development Representatives.
- Continue to build and strengthen Business Development team through recruiting, hiring and development strategies.
- Evaluate, develop and establish scalable team processes to meet company demands and challenges.
- Improve processes and execute initiatives.
NaDeau’s Ice Sculptures – Forest Park, Illinois
Office Manager/Delivery Driver/CNC Technician October 2015 – Present
- Manage the office area to ensure effective communications both internally and externally to maintain professional image.
- Maintain tracking system for project management.
- Work closely with other members of departments to ensure projects meet deadlines.
- Manage billing process, including entering billing data into QuickBooks Online and creating invoices according to schedule.
- Follow up on past due invoices, receives receipts and manage the process for reimbursement.
- Manage payment entry, including receiving checks and electronic payments, inputting into QuickBooks online, and depositing payments into the bank.
- Demonstrate leadership abilities to improve processes.
- Assist in loading and unloading vehicle with items to be delivered.
- Ensure that items are properly stacked and secured inside the delivery vehicle.
- Chart out appropriate route for delivery on the map or GPS.
- Maintain proper knowledge of loaded items.
- Ensure that appropriate and complete documentation is available at the time of loading.
- Handle invoice discrepancies by informing superiors of problems and complaints.
- Program mills and lathes by entering instructions, including zero and reference points; setting tool registers, offsets, compensation, and conditional switches.
- Sets-up mills and lathes by installing and adjusting three- and four-jaw chucks, tools, attachments, collets, bushings, cams, gears, stops, and stock pushers; indicating vices; tramming heads. GoHealth– Chicago, Illinois
Sales Team Manager May 2018 – February 2019
- Lead a team of 10-20 Captive sales agents, who are handling inbound/outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
- Track, understand, and be held accountable to various team metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
- Understand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
- Onboard and coach team members on ongoing basis to improve sales production metrics
- Improve overall agent ability to guide consumers through the health insurance policy selection and application process
- Serve as subject matter expert for health insurance enrollments ROBERT J. RUDOLPH
5911 W. Arthington Chicago, Illinois 60644 312-***-**** addwrn@r.postjobfree.com
- Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
- Drive overall desired culture and behavior within team
- Serve as main contact for team members for any technical issue, product question, etc. and liaise with senior management to help resolve any issues.
- Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to program management.
Alliant Credit Union – Rolling Meadows, Illinois
Loan Servicing Supervisor November 2016 – April 2017
- Decreased untitled auto loan inventory by 20%.
- Ensured day to day workflow within loan service area is completed appropriately and efficiently by associates.
- Monitored compliance with loan policy and appropriate compliance regulations.
- Maintained accurate records pertaining to all credit bureau corrections and consumer credit complaints.
- Received and reviewed changes to loan servicing guidelines and procedures.
- Acted as a role model to staff through appropriate behaviors and professional demeanor.
- Served as a backup to Loan Services Department staff as needed.
- Established and updated Loan Service Department policies and operating procedures that are consistent with overall loan policy and create an efficient department.
- Worked within the department and outside the department to ensure processes and procedures are followed, maintained and updated as needed to ensure overall loan department efficiencies. Avant – Chicago, Illinois
Originations Section Manager November 2015 – November 2016
- Demonstrated proactive leadership and keen decision making skills through assertive action.
- Provided weekly and monthly briefings to executive management on the progress of new implementations, the team, and high exposure issues arising during the onboarding process.
- Evaluated project and team metrics to identify success and implement change as necessary.
- Actively engaged with new business scoping, resource requirements and project timelines.
- Oversaw implementation from kickoff to launch and ensured that all team members were adequately trained.
- Responsible for suggesting methods to improve section operations, efficiency, and service.
- Created and maintained high quality work environment so team members are motivated to perform at their highest level.
- Communicated and documented necessary information to support effective performance reviews and/or disciplinary actions.
- Monitor staff production and key performance indicators for the department based on goals set by upper management.
- Conduct coaching/developmental plan sessions, and performance reviews in a timely manner.
- Partner with other departments and supporting business units to improve department performance and overall efficiency.
- Provide production and/or business report updates.
- Developed Team Lead in order to ensure effectiveness as a leader. Customer Service Section Manager July 2015 – November 2015
- Provided daily direction and communication to team members so that section responsibilities are handled in a timely, efficient and knowledgeable manner.
- Provided continual evaluation of processes and procedures.
- Exhibited appropriate judgment in upward communication regarding department or employee concerns.
- Monitored and completed quality reviews to ensure specialists are creating the expected customer experience through following business expectations, scripts, and best practices.
- Developed Team Lead in order to ensure effectiveness as a leader. Payments Section Manager December 2014 – July 2015
- Developed and implemented operating methods and procedures designed to eliminate operating inefficiencies and improve overall collections.
- Conferred with Department manager regarding Payments Specialist to establish production and quality control standards.
- Monitored and managed Payments Specialist to ensure quality standards are consistently met.
- Ensured Payments Specialists have knowledge and training to answer customer queries, concerns, and support requests.
- Critical participant in meetings with senior leadership and collaborated with internal & external partners.
- Developed Team Lead in order to ensure effectiveness as a leader. Law Offices of Blatt, Hasenmiller, Leibsker & Moore, LLC. – Chicago, Illinois Garnishment Supervisor December 2013 – December 2014
- Interacted with consumers through the service recovery process on escalated complaints. ROBERT J. RUDOLPH
5911 W. Arthington Chicago, Illinois 60644 312-***-**** addwrn@r.postjobfree.com
- Monitored client budget and work standards while collaborating with client services.
- Compiled monthly scorecards based on employee goals and reviewed with employees while providing honest feedback and suggestions for improvements.
- Monitored inventory levels and forecasted future inventory needs.
- Assigned work based on priority and ability of employees.
- Conducted audits on employee work product.
- Managed employees and processes in an attempt to achieve goals in a timely and efficient manner.
- Made recommendations where needed on areas for improvement.
- Managed high volume work load by ensuring processes are followed and adjusted as needed. Collections Supervisor April 2013 – December 2013
- Supervised, developed, and motivated collection specialists.
- Successfully developed and implemented collection specialist new hire program.
- Resolved elevated debtor issues/inquires and collection account disputes.
- Collected on delinquent accounts that require special handling.
- Remained visible and accessible in the department to motivate, answer collection specialist questions and monitor productivity.
- Monitored collection specialist productivity statistics.
- Reviewed and approved collection specialist schedules and analyze coverage to ensure scheduling meets business needs.
- Conducted live or recorded phone monitors/account audits to evaluate collection specialist on quality of customer service provided, effectiveness of collection efforts and compliance with company policies.
- Completed collection specialist Performance Reviews and developed individual development plans.
- Improved collection efforts by identifying, analyzing, and recommending loss litigation opportunities.
- Implemented changes to collection queues and work flow to improve efficiency and coverage.
- Interviewed, coached and trained employees with collections between $20,000 and $150,000.
- Critical participant in meetings with senior leadership and collaborated with internal & external partners. Harris & Harris – Chicago, Illinois
Assistant Manager of Government/Healthcare Operations October 2011 – March 2013
- Managed the overall collections activities in the department.
- Gave direction and appropriate coaching to Supervisors and Team Leads when needed.
- Empowered Supervisors and Team Leads to make decisions that will contribute to the success of the department.
- Monitored accounts and developed reports to ensure continual compliance with policies and legal statutes.
- Ensured all collectors in the department are following FDCPA and HIPAA guidelines.
- Developed collection strategies to maximize recoveries and increase the quality of customer service.
- Implemented changes to collection queues and work flow to improve efficiency and coverage.
- Assisted in maintaining accounts receivable management revenues of $150,000 and collections of $300,000 per month.
- Reduces risk by ensuring all collection activities are conducted according to federal and state regulations and keeping accurate records
- Coordinated with client collections and services department to facilitate all billing functions.
- Critical participant in meetings with senior leadership and collaborated with internal & external partners. Education Robert Morris University, Chicago IL
Bachelor Degree in Business Administration
Graduation: December 2005
Major GPA 3.75/4.0
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