DR. CHRISTINA J. GRAHAM

ITIL *, FLMI, ACS, PCS, ARA, AFSI, DBA

Holiday, FL 34691 727-***-****

addwr8@r.postjobfree.com https://www.linkedin.com/in/drchristina-graham/ CAREER SUMMARY

PROJECT MANAGER / IT PROJECT LEAD

An influential and transformative Project Manager with over 10 years of experience building project teams, driving cross training, implementing release strategy methodologies, exceptional project leadership and meticulous project execution.

A "best of both worlds" IT Project Manager with deep expertise in traditional and current project management practices, such as waterfall, agile, scrum, ITIL/ITSM best practices, processes and tools.

Superior rapport-building, team-building, and calm communicator. Able to forge strategic alliances with leaders and developers, while maintaining a calm demeanor when expectations change or things do not go as planned.

IT Project Management with financial services experience. Specifically interested in meshing these areas of expertise to deliver value as a Project Manager with a financial services or insurance firm environment. AREAS OF EXPERTISE

Project Management

Team Leadership

Process Improvement

Leadership

Development

Training & Mentoring

Negotiation

Cost Controls

Production Support

Change Management

Disaster Recovery

SDLC Management

Offshore Management

Release Management

Product Development

PROFESSIONAL EXPERIENCE

SOLID ROCK COMMUNITY SCHOOL, Tarpon Springs, FL 2015 – Present Small private, non-profit K-12 school, providing small classroom environment and individualized learning Administrator, Academic Advisor & Teacher

Accepted a substitute teacher role, with this fast-growing private school. Quickly demonstrated strengths in leadership and mentoring, earning a full-time role as a key administrator.

Configure and customize the school management system, including workflow creation, scheduling and documentation.

Strong communication skills and the ability to manage multiple concurrent tasks, while maintaining a positive and professional demeanor.

Key leadership role in selecting a virtual school platform. Configured, developed and trained staff within a short timeframe. Continued role providing technical support, to teachers, parents, and students as they moved to online school for the last 3 months of school.

Develop key leadership competencies such as motivating others, customer focus and stakeholders management.

Uses standard ITIL Methodology to analyze and streamline existing business processes. HEAD 2 TOE CHEER, INC & SPIRIT CHAMPIONSHIPS, Tarpon Springs, FL 2008 – Present Owner, Director

Successful Owner/Director of Cheerleading Events

Increased event offering to one to seven per year, driving profitability through strategic growth, leading teams and quality control.

An organized and detail-oriented event planner, with 10 years of experience in planning and executing events. Expert in selecting and transforming venues to accommodate clients' needs and building strong relationships with vendors.

Proven project management, analytical and problem solving skills.

Able to handle complex situations, from a strategic and tactical perspective.

Designed and developed new product offerings in the cheer industry, including owning a registered trademark. CONSECO, (now CNO FINANCIAL) Carmel, Indiana 1996 - 2008 Provider of health, annuity and life insurance products, as well as retirement solutions, through brands Bankers Life, Colonial Penn and Washington National.

Director Application Support, Manager & Lead Developer Contract developer, quickly converted to full-time employee. Demonstrated leadership abilities, earning promotions to team lead, Manager and then to Director of Application Support.

Leadership of geographically spaced teams, including onsite, remote and offshore

Implementations of key processes including SDLC, SOX, Change Management, Software Change Control, Disaster Recovery and smart production strategies

Maintained Cost Center budget within 5% of goal, and under budget

Orchestrated cross-training of production support team, to provide overall support of 9 applications, thereby lessening each person's responsibility to the on call rotation cycle

Forged Strategic relationships with Process Owners, Stakeholders and Developers to provide application support, new products and enhancements to financial, annuity, health and life systems.

Developed code in COBOL and CICS, using batch tools JCL, PANVALET, ENDEVOR, SQL EDUCATION & PROFESSIONAL DEVELOPMENT

DBA, with a specialty in Applied Computer Science

Southern California University for Professional Studies (Accredited by the Western Association of Schools and Colleges

(WASC) Senior College and University Commission)

MS, Business Administration

Indiana Wesleyan University, Indianapolis, Indiana BS, Mathematics & Computer Science

Butler University, Indianapolis, Indiana

Certifications: ITIL 4 Foundation, Fellow, Life Management Institute (FLMI), Associate, Financial Services Institute

(AFSI), Associate, Customer Service (ACS), Professional, Customer Service (PCS), Associate, Reinsurance Administration (ARA)

Continuing Education: ITIL 4 Foundations Course, PMP-ACP Course, CAPM Course, CSM Course (2020) Scheduled to take CAPM and CSM exams in June/July 2020 BOARD MEMBERSHIPS

CHEER LIFE FOUNDATION, Tarpon Springs, FL 2013 – Present Secretary, Non-Profit Charity

OLDSMAR FALCONS YOUTH FOOTBALL, Oldsmar, FL 1999 – 2012 At-Large, Treasurer, Athletic Director, Non-Profit Charity

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