MARYAM SALAH AHMED ABDULRAHMAN

PERSONAL & CONTACT INFORMATION

Address: Block 801, Road 133, Flat 21, Building 656, Isa Town. Mobile Number: +973-********

Email: addwqg@r.postjobfree.com

Date of Birth: 10/08/1995

Nationality: Bahraini

Marital Status: Single

PERSONAL STATEMENT & OBJECTIVE

A committed and responsible FRESH GRADUATE with experience who is highly mo- tivated and hardworking . Since I’ve always loved to be challenged, I started multi-tasking by working and completing my university studies (Bachelor’s Degree) at the same time in order to gain more experience in the working field and explore the wide ranges of opportunities it could offer me in the future. During the past five years, I’ve gained experience in the Market- ing/Digital Marketing Field and have accomplished many achievements when it comes to social media management and client relationship management. Graduate of the University of Bahrain and my objective is to find a job in the marketing or PR field that will allow me to be creative and use my skills effectively.

EXPERIENCE

MARCH 2015 — MAY 2019 SOCIAL MEDIA AND BRAND MANAGER @ VILLA MAMAS RESTAURANT

CURRICULUM VITAE

● Social Media management

● Customer relationship management

● Dealing with customer complaints and finding accurate and best solutions.

● Training staff on product knowledge and personal selling.

● Monitoring staff behavior.

● Communicating with Marketing Team

● Handling marketing over social Media. (Instagram, snapchat, Facebook, youtube)

● Creating Events and different menu themes

JUNE 2019- DEC 2019 — MARKETING AND SOCIAL MEDIA MANAGER @ SEN- TRY SECURITY SOLUTIONS

● Social media marketing

● Creating website content and client contracts

● Working with graphic designer to create social media brand

● Reaching new clients

● Handling customer service and clients suggestions/complaints

● Reaching new markets according to digital trends. JANUARY 2020- APRIL 2020 — MARKETING AND PR MANAGER @ VILLA MA- MAS RESTAURANT

● Digital marketing and Social media marketing. and customer relationship management.

● PR handling and expanding customer/ supplier/ media relations

● Guiding graphic designers for brand designs and providing content.

● Brand Management, Event Management.

● Creating content for interviews, websites, magazines and newsletters.

●Managing FOH teams and making sure they are intact with the brand. MAY 2020- CURRENT TIME — MARKETING AND EVENTS MANAGEMENT @ MINISTRY OF YOUTH AND SPORTS (TRAINING)

● Coming up with new ideas for the development and engagement of Youth.

● Creating youth events and activities.

●Creating virtual activities for the engagement of Youth on Social Media.

●Working with a team to develop new ways to market local young businesses. EDUCATION

● AL MAHD DAY BOARDING SCHOOL {YEARS: 1-10} [HOLDER OF IGCSE DIPLOMA AND AN A*IN ENGLISH LANGUAGE]

● ABDULRAHMAN KANOO INTERNATIONAL{YEARS: 11&12} GPA PERCENTAGE: 86% [HOLDER OF INTERNATIONAL BACCALAUREATE {IB} DIPLOMA IN BOTH SUBJECTS ENGLISH & BUSINESS AND MANAGEMENT}

BUSINESS & MANAGEMENT IB DIPLOMA CURRICULUM INCLUDED;

● BUYER BEHAVIOR.

● COMMERCIAL LAW.

● SALES AND MARKETING PRINCIPLES.

● PROMOTIONAL RULES.

● PROJECT MANAGEMENT.

— DEGREE, YEAR

FRESH GRADUATE- Bachelor’s Degree: University of Bahrain, Graduated January 2020- Bsc. in Business Administration and Management. (GPA 3.1)

SKILLS

- Able to speak fluent English/Arabic language (Reading& Writing as well)

● English/Arabic learned during the 13 years of Education in Private Schools.

● Took the IELTS exam and scored a 7.0/9 total score.

- Able to easily communicate with others

● DIGITAL MARKETING communications- Website content and design guidance, able to handle social media and other types of digital marketing (mass emails, sms, etc).

● Able to create and update content on Website/ Social Media/ Newsletters/ Etc.

● Experienced with customer relationship management and delivering the best client experi- ence.

● Gained experience with communicating with customers with different nationalities from 4 and a half years of working with Villa Mamas Restaurants Corporate.

● Gained experience in interacting with colleagues from different cultures and nationalities.

● Able to use online communication tools (Emails, Social Media, etc).

● Able to train and use power point presentations to induce trainings.

● Able to communicate new concepts and projects.

● Able to come up with creative marketing strategies and projects.

- Able to use I.T (Computer skills).

● Fast typing in both English and Arabic languages.

● Had IT and ITGS as solid subjects during Middle School & High school.

● Took BIS (Business information system) during University.

● Able to create presentations, documents and brochures professionally using (Microsoft Word Office, Microsoft Power point & Microsoft Publisher)

● Gained experience in usage of different systems (EPOS, Reservation systems, Etc) while working with Villa Mamas restaurant.

- Able to manage and work with a team (Leadership skills)

● Worked as an Admin and Marketing officer at Villa Mamas restaurant (2015-2019), created a highly effective and efficient team and worked on ways to motivate and improve staff loyalty.

● Easy decision-making and time management.

● Able to develop and train team members.

- Able to understand customer care (Customer relationship Man- agement skills)

● Very patient and committed into making customers feel welcomed to services. (Promotion- al skills)

● Able to understand the marketing mix in relation to customers. (How to promote to differ- ent customers, what kind of trends customers respond to, etc)

● Very well experienced with Marketing areas of a business.

● Experienced with Customer Relationship Management.

● Able to handle customers complains and find quick solutions.

- Able to use Heavy marketing mix ways to understand customers’ expectations, wants and needs. (Marketing skills)

- Able to approach different marketing channels in order to deliver customers wants and needs.

- Able to create marketing strategies.

- Able to come up with new marketing concepts.

Contact this candidate