FARHEENARIF

EMAIL: addwpr@r.postjobfree.com

ADDRESS: Alberta

CAREEROBJECTIVE:

A highly motivated and result driven professional to help in contributing to make a positive difference to the organization. Seeking a challenging position within a growth oriented organization. Profile at a Glance:

Over 16 Years of experience in Customer Care & Administration field.

Department Level Administration& HR Functions

Accounts Handling.

Customer services support .

Ability to Work on several projects and achieve goals and objectives.

Proficient in MS Office (Word, Excel, PowerPoint, Outlook, software tally ).

Awarded best collection of the year 2016 (kingfieldOAMS)

Awarded best collection of the year 2017 (kingfield OAMS) PROFESSIONAL EXPERIENCE

Kingfield Owner Association Management Services, Dubai Duration: February2016- present

Designation: Senior Collections and Customer care

Job Description

Customer service / Management duties:

Dealingwithcustomersandclientsinacourteous,professionalanddiplomaticmanner

Establish and maintain Positive customer relationships.

Able to handle community owner’s complaints, monitoring community operations and resolve according to JOPD rules andregulationofthecommunity.

Capable of influencing the opinions of customers. Accountsduties:

Collectionofcommunityservicefeepaymentinseveralprojects asperRERAapprovedbudgetofprojects.

Collection of receivables community service fee&followup outstanding on timely manners.

Interact with teammembers sharing information andworking to makesure the best practices are usedto achieve the collection goals.

Maintaining database andupdatingtheirpaymentshistorytimebytime.

Reconciliationaccountingentriesforallaccountsfunctionssuchasreceipts,paymentsbank transfers or cashpaymentsetc.

Reconcile bankaccountsstatement onamonthlybasiswithadequate reportingdocumentation Software:

PrepareNoobjectionscertificatesforsalepurchaseunitsaccordingtoRERAregulation.

Using ADDA onlinesoftwareupdatingcustomerpaymentsand statementof accountsandenquires.

UpdatingUAEGovernmental MOLLAKsystem for invoices, governmental platformonline paymentgateway Noqodi .

Previously using Tally software for accounts.

Great Deals Technical Service LLC, Dubai

Duration:October 2014 – December 2015

Designation: AdministrationManager

Job Description

Handling day to day Inquires, Emails and phone calls.

Reconciliation of company account

Maintaining all documents and managing labor transportation, accommodation, company vehicles, petrol services.

Performed all administrative duties, attendance site labor, assign new duties, scheduling the work.

Making contracts, reports, invoices, payment detail for cleaning & disinfecting A/C Duct, Kitchen Exhaust, building glass cleaning projects.

filling,updating and fulfill documentation requirements.

Making contracts, invoices, payment receiving detail for cleaning in-house projects.

Making contracts, invoices and payment details and report for construction projects.

Handling petty cash for office expense, utility, purchasing material using excel sheet, coordinate monthly

Follow Hiring procedure for new employees, visa processing,renewal visa existing employ, Annual ticket arrangements .

Payroll functions for employees in WPS System.

Al Masarat contracting LLC, Dubai

Duration:November-2013 – October 2014

Designation: Admin officer

Job Description:

Handling day to day Inquires, Email and Phone calls.

Reconciliation of company Accounts.

Maintaining all Document on Software’s.

performed all Administrative duties, new Employees’ Hiring and Selection.

Interview and following according to the Competences Basis.

processing new Visas, Renew Company’s Staff Visas.

Filing, Updating and fulfilling Documentation Requirements

Coordinate monthly Payroll functions for Employees in WPS System.

Making Contracts, Invoices and Payment Detail Reports.

Handling Petty cash using Microsoft Office.

BRITISH COUNCIL (10 years experience)

Duration: January - 2003 – October 2013

Designation: Supervision&invigilation

Job Description:

Travelling to outreach rural areas centers.

Supervise the whole examination session at centers.

Supervising confidential examinationmaterials.

Maintain day to day documentation and manual records.

Dispatching all confidential material for deliver through couriers to CIE London.

Work within and without the team.

Supervise the team, every day training before start the exam, seating arrangements, Hall preparation administrative responsibilities under workload.

Conducting IGCSE, CAT, ACCA, international university exams Product.

Prepares periodical reports (daily, weekly, etc.) and reports upon request related to role duties.

Conduct the exam according to the rules and regulations and procedures of CIE and British council.

Provides school and candidates feedbacks regarding areas’ improvement within scope of work to aid decision making.

Customer services and marketing of exam products Discount Travels

Designation: TicketingOfficer

Duration: January - 2002 – December 2003

Job Description:

Handling visa documents processing for London and Europe.

Handling Umrah visa and ticketing.

Ticketing and online Reservation using company software’s.

Handling the day to day operations in office.

Maintaining the files of invoices and quotations.

Executing marketing of travel products.

Maintaining the files of invoices and quotations.

Executing marketing of travel products.

Handling marketingmaterials both online and offline TRAININGANDCOURSES

Airline Management course from Grace Institute

Managing customer complaints and conflicts from British Council

Travel to Cambridge, London for Examination trainings.

First Aid in Emergency from Red Cross

Montessori Practical Orientation from Indian

First Aid in Emergency from British Council

Diploma Customer Services from Alison, Ireland

Certificate of continuation in fire emergency response and support team 2017

RERAOwnerAssociationM100course,Dubai,UAE

EDUCATIONALQUALIFICATION

Degree Institute / University Year Completion

Bachelors in computer science (IT) PIMSAT Institute 2004 Masters in Economics Sindh University.PK continue

ACHIEVEMENTS

Received Best dept. collection award of the year from Kingfield owner association management services and immediate receive increase of 20% on salary after completion of probation period.

Promotion 2019 as Senior Collections and Customer Care Department PERSONAL PARTICULARS

DATE OF BIRTH: 13-3-1981

MARITAL STATUS: Single

LANGUAGES: English, Urdu

UAE DRIVING LICENSE: Valid for 10 years

Visa Status: Valid Canada visit visa.

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