Susan M. O’Neil

Contact

***** ******** ***** ** #**

Desert Hot Springs, CA 92240

Cell phone: 817-***-****

addwpj@r.postjobfree.com

Objective

A position that employs my strengths as a compassionate, hard-working, and highly-motivated individual who is inspired to continue assisting patients in the reality of our current healthcare system. I have recently specialized in help those who cannot afford their astronomical costs of medication today.

Education

Edmond Senior High School

410 4th Ave N.

Edmonds, WA

98020

Skills

Multi-tasking

Quick learner

Organized

Customer service

Problem solver

Time management

Analytical

Experience

2016-February 2020

Case Manager • McKesson Specialty Health – Scottsdale, Arizona

Make outbound calls to Medicare patients to provide financial assistance.

Maintain the stack queue throughout the day and process applications in the order in which they are received

Assist providers with initiating prior authorizations and contacting the payer to check the status.

Make outbound call to payers to check drug coverage for our medications.

Monitor our regional e-mail boxes and respond to sales representatives if applicable.

Report PAE/AE when necessary.

Abide by SLA’s.

2010-2016

Patient Access Coordinator • McKesson Specialty Health – Fort Worth, Texas

Worked closely with nurses and financial counselors of clinics to gather information required within a timely manner.

Make outbound calls to payers to check drug coverage for our medications.

Reach out to multiple foundations for financial assistance or contact the Manufacture to inquire about free drug if no assistance is available.

Assist the pharmacy technicians with claims questions.

2006-2010

Patient Services Representative • Los Colinas Hematology and Oncology – Los Colinas, Texas

Multi-task and insure that all work is completed in a timely manner.

Provide exceptional customer service while checking patients in for their appointments.

Verify patient’s insurance coverage and collect their co-pays if applicable.

Schedule follow-up appointments for new/continuing patients.

Answer inbound phone calls to provide information to patients and other medical staff.

Transfer paper files to patient’s electronic medical records.

Contact this candidate