Frank L. Ricica

**** ***** **** ****** ** ***** 419-***-**** addwnn@r.postjobfree.com

Objective

Join a company that will benefit from the experience of a proven professional with more than 25 years in insurance, safety and related industries, focused on integrity and customer service.

Experience DOT Hours of Service Regulations

Claims Handling

Damage Assessment

Settlement & Issuing Checks

DOT Driver Qualifications

Claims Investigations

Claims Reports and Documentation

Policy Interpretation

AAA Insurance – Toledo, OH

Retention Specialist, 7/18 to current

Update customer policies and quote Automobile, Homeowners, Umbrella, Boat and RV insurance. Licensed Insurance Agent – State of Ohio. Responsible for reviewing policies with rate increases in order to retain business. Retained 93% of policy increase customers. Also writing of new customers and additional policies. K-Limited Carrier, Inc. - Toledo, OH

Assistant Safety Director, 8/10 to 6/18

Responsible for monitoring 100 drivers for DOT Hours of Service Regulations, including enforcement and training. Responsible for DOT Driver Qualification Files, monitoring of all licensing and medical expirations and registration. Handling of all safety equipment necessary for HAZMAT products hauling, loading and unloading needs. Completing of transition of all drivers from paper logs to electronic logs over the last 2 years by performing all training and operating of E-Logs. Teach new hire training classes.

Wellington F. Roemer Insurance Company – Toledo, OH Claims Manager, 5/95 to 8/09

Handled claims between customers and the insurance company adjusters to complete claims of Liability, Physical Damage, and Cargo for trucking fleet accounts and individual Owner/Operators. Analyzed and advised customers regarding coverage of claims, and assisted in gathering of supporting documentation. Assisted insured’s from the commencement through the resolution of claims including any issues that developed throughout the process.

Outcomes:

Received Associate of the Year Award (1997).

Brown Automotive Group – Toledo, OH

Assistant Body Shop Manager, 4/94 to 5/95

Processed approximately 225 vehicles per month, estimating, scheduling, and overseeing repairs. Provided support directly to vehicle owners and insurance adjusters on insurance claims. Performed the scheduling and assignment of work to 16 employees. Proficient in estimating software including CCC, Audatex, and other estimating software.

Motorist Mutual Insurance Company – Toledo, OH

Multi Line Claims Adjuster, 8/91 to 4/94

Handling of multi-lines claims generated by assigned agencies including Automobile, Homeowners, Business Property and Marine.

Education Associate Degree Accounting Owens Community College – Toledo, OH Associate Degree Computer Programming Owens Community College – Toledo, OH Technical

Skills

Microsoft Office – Word, Excel, Outlook

Estimating Software – CCC, Audatex

Trucking Software – Omnitracs