David DiFabio

US Citizen / Special Disabled Veteran

*** **** ****** **. *********, PA 19464 610-***-**** addwly@r.postjobfree.com

Telecommunications Project/Operations Manager

Goal-driven, confident and ambitious IT Operations and Project Management Leader with more than 30 years of progressive civilian and military leadership experience. Engineering expert with an aptitude for coordinating projects including IT and disaster recovery efforts for the U.S. Armed Forces and civilian markets. Have worked in global locales including Djibouti, Africa. Iraq, Afghanistan and other Middle Eastern countries; also well-versed in working with U.S. Fortune 500 companies. Leverage networking acumen to offer benefit to partners and cross-functional teams members and aid them in understanding and deploying complex Cellular, Fiber, Cisco and Juniper solutions. Now seeking an IT Project Manager role that will allow for success in an on-site or virtual setting.

Highlights

Possess comprehensive experience in Defense for Acquisition, Technology and Logistics (AT&L), Competitive Local Exchange Carriers (CLEC) Construction, and Building Industry Consulting Service International (BISCI)

Experienced in managing a diverse project portfolio of over $55M across worldwide AT&T networks

Offered project management and engineering support at General Dynamics that ensured cross-platform functionality

At Olsi, drastically improved customer experience from 73% to 99%+ rating by designing effective client satisfaction metrics

Supported over 6K VoIP, legacy voice and data users, along with Cisco MCS 7835 Call Managers and desktop services during Operation Iraqi Freedom; proud Military Veteran with an inactive Secret Security Clearance

Areas of Expertise include Operations Management, Project Management, Data Center/Cisco Deployment, Transport Engineering, DISA Regulations, Local Exchange Carrier (LEC) and Disaster Management

Technology

Windows, SLDC, TCP & IP DWDM SONET Cisco & Juniper Networks Wireless, Voice & Data VoIP Cellular Networks Nortel Lucent Avaya & Telephone Switch PBX Platforms LAN WAN Data Center Design & Operations Help Desk Management and Disaster Recovery

Professional History

Ernst & Young at Merck, Branchburg, New Jersey, Enterprise Network Project Manager (Contractor), 03/18/20 – 05/08/20

Supervisor Contacts:

Tim Skelly, addwly@r.postjobfree.com, EY Manager, 201-***-**** (M) – may contact

Steven Mauceri, addwly@r.postjobfree.com, Merck Manager, 215-***-**** (M) – may contact

Summary:

Site segregations for 30 locations worldwide in support of Merck Organon NewCo deployment. Agile project management methodology applied to infrastructure analysis for coordination of vendor efforts and internal Merck Local Separation Contacts, Merck Engineering and Merck Operations resources. Communication planning for executive-level enterprise-wide progress and status to NA, LA, EMEA, and APAC. Physical server orders and BoM creation. PII and Client data security and residency compliance (GDPR).

Contract cancelled due to budgetary constraints resulting from SARS-CoV-2 outbreak.

Mergers & Acquisitions best practice principles applied to 6 fully-conveyed NewCo sites, 5 Shared NewCo sites, and 9 segregated WeWorks NewCo sites.

Left Merck in a position of full automated to implement each site and track progress using Excel Master workbook via SharePoint repository as a project plan for all activities related to Facilities Site Survey, BoM creation/submission, circuit orders, office furnishings, Voice/Video/Phone deployment, and project cutover, testing, turnover, and closeouts.

As a regular part of project management best practice principles, regularly produced on a weekly, or monthly, basis the following for customer, team, and executive-level consumption:

Issues papers and/or position papers on controversial issues with options, alternatives, and recommendations.

Information Technology policy and Standard Operating Procedures (SOPs)

Reports for reviews and studies which present analysis, results, recommendations, observations, or findings.

Instructions and/or guidelines for implementing new initiatives, practices, or requirements.

Recommendations for solutions to policy or reporting problems.

Correspondence that consolidates input from a number of different sources (including contradictory viewpoints).

Correspondence which conveys complex issues and/or persuasive arguments for obtaining support for a position.

Presentation and/or briefing materials

Communicating/working with business users to understand their needs and translating to IT professionals; to ensure a common understanding of requirements and constraints for solution determination and implementation

Interviewed business users to gain business process understanding, needs, and gaps; documenting in models for verification/validation, e.g. business process flows

Created and documented artifacts consumable by business users for eliciting/clarifying requirements and educating IT professionals on solution needs, e.g. context diagrams and use case models

Developed screen mock-ups, wireframe diagrams, and/or prototypes to clarify user expectations

Conducted requirements review meetings, iteratively or at project onset, with business users to ensure common agreement/understanding

Developed high-level designs and presented to business users for acknowledgement/approval

Led or assisted with “User Acceptance Testing” as a final release verification, with a final traceability matrix demonstrating coverage of requirements met

Conducted Operational Readiness Reviews ahead of major system deployments

Conducted lessons learned with business users for iterative improvement

AT&T Project Manager Randstad/AT&T, March 2020

Lead analysis and product selection efforts across the IBM IGA Blue Sky network; act as a senior leader during cross-functional implementation on a global level

Choose the infrastructure design and deployment of IBM datacenters; also oversee network optimization projects

Lead site audits, budgeting and system requirements for IBM

Provide guidance and expertise in Commercial Off-the-Shelf (COTS) product implementation and formulation of enterprise-wide capacity and resource solutions

Heavy WIFI and micro Cell project support

Coordinated Migration from IBM Legacy internal networks to Netops and Cloud solutions worldwide.

VETERAN AFFAIRS MEDICAL CENTER Volunteer Peer Support Specialist, 2011-2012

Identified tools and resources that helped veterans with mental health issues lead richer, fuller lives

Discussed personal real-life experiences that helped veterans in managing similar issues in their own lives

Aided veterans that returned home from Iraq and Afghanistan and were acclimating to learning to live with physical and physiological issues; mentored them in the areas of goal setting, problem solving, and symptom management to aid in recovery

GENERAL DYNAMICS Telecom/IT Manager/Trainer Quality Assurance/Control, 2009-2011

Coordinated Quality Assurance/ Control inspection on Voice, Cellular and Data across four networks, three of which were secure

Delivered expertise to Contracting Officer Technical Representative (COTR) and Contracting Officer Representative (COR) for the U.S. and NATO networks totaling over 15K seats

Introduced the use of AS-Built formats and red line drawings

Identified the need for expansion on Domain Message Authentication Reporting & Conformance (DMARC)

Led traffic analysis centered on the lowest blocking rate possible; involved working with the Contracting Officer Technical Representative (COTR) and PCO daily

Established and sustained cross-functional relationships across all coalitions and NATO teams

Sought to deliver the best possible IT communication solutions possible to the war fighter; honored with an Outstanding Availability Rate Award as a result

David Difabio

Continued

OLSI RESOURCES, DELL MANAGED SERVICES

Senior Program Manager, 2008-2009

Led Tier II Help Desk services for 3K seats across most city departments

Oversaw vendor and customer management, staff augmentation, business development and billing operations

Reviewed contractual service-level agreements (SLA) to fuel compliance; garnered a 99 % system availability rating

IRAQI MINISTRY DEFENSE, OPERATION IRAQI FREEDOM IT/Telecom Director, Iraqi Defense Network, 2006-2008

Delivered ongoing support throughout field engineering, installation, training, and logistics operations for the Iraqi Armed Forces, encompassing voice, cellular and data communications

Held position of Communications Director for the Iraqi Ministry of Defense during tenure

Worked in conjunction with the Multi-National Security Transition Command, Iraq’s Contracting Officer Technical Representatives consisting of 21 expats, over 60 Iraqi Army personnel and 15 members of the U.S. military

Installed the IDN Network Operations Center and 28 Divisional Nodes; overcame scheduling issues to close out ahead of schedule

Offered real-time command and control data, cellular and voice services at all levels of the Iraqi Military and the Ministry of Defense with Cisco 256-bit encrypted core and Aero net wireless LAN-based campus infrastructure on Dynamic Multipoint Virtual Private Network (DMVPN)

Forged positive relations between the Iraqi Ministry of Defense and Iraqi Divisional Headquarter commands

Coordinated air assets and constructed intricate transport engineering packages made up of cable run lists, facility assignments and rack elevations using the COTS systems

Reviewed red-lined engineering and generated final site as-built documents that resulted in the most sophisticated network in the Middle East and, ultimately, served as a driving force when stabilizing Iraq

Earlier Experience

Site Supervisor, Operation Enduring Freedom Africa and Afghanistan, ITT Federal Systems, 2003-2005

Manager of Operations Mid-Atlantic Region, Prism Communications, 2000-2002

Philadelphia Operations Manager, Espire Communications, 1999-2000

Teligent Implementation-Operations Manager, The Associated Group, 1996-1999

Cellular systems Engineer, RCI and Motorola Inc 1988 to 1995

Education

Project Management for IS/IT Professionals, Villanova University

Telecommunications Systems Technician, United States Air Force (740 Hours)

Basic Electronics, United States Air Force (240 Hours)

Microsoft Office, Windows.

Professional Development

Cisco 15454 &15800 Telcordia Bellcore DWDM Lucent 5ESS System Maintenance Nortel DMS Super-Node Maintenance

Promina 400/800 Multiplexer DMS100, DMS250, DMS500 Switching Platforms Fujitsu FLM Series Optical Transport Gear

SONET Nortel OPTera 192 WDM Transport Motorola Radio-Telephone Systems EMX2500 Debug and Switch Support

HDII Series Cell Site Equipment EMX2500 Operations and Maintenance Lucent Cell site EQ, FDM/TDM Radio and Multiplex

Cell site, MTSO and large Datacenter full life cycle management and Operations.

Involvement

Project Management Institute (PMI) Institute of Electrical and Electronics Engineers (IEEE)

Armed Forces Communications and electronics Association (AFCEA) National Emergency Number Association (NENA)

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