Customer Service Sales

FARAH SAWALHA

**** ****** **. ******, ** ***** · 951-***-**** · addwlx@r.postjobfree.com

Professional Summary

A motivated and hardworking individual with a tenacity for a fast paced and dynamic work environment. Expertise in sales and customer service for over 10 years. Expertise in building successful client relations and providing exceptional services and customer experiences. My objective is to acquire a position in which my excellent sales and customer service experience, administrative work, organizational abilities, and communication skills and are utilized.

Areas of Expertise

Retail Sales and Marketing

Personal Consultant to local and international clients

Financial Services Consultant

Customer Service Specialist

Data Entry and Administrative Services

Work Experience

Bloomingdales

Sales Associate

-Responsible for maintaining personal/group sales goals

-Maintain a high-volume book of clientele

-Providing one on one client consultations

-Responsible for opening and educating clients on credit card applications

-Responsible for several different clerical tasks

Lancôme Paris

Bobbi Brown

Tom Ford

Brand Ambassador/Sales Consultant

-Product knowledge/demonstration and client consultations

-Creating a friendly and enjoyable atmosphere allowing customers to have an exceptional experience

-Understanding and retaining information about a variety of products and skills to accurately provide excellent customer service and answer any client questions

-Marketing and sales of Lancôme and Bobbi Brown and Tom Ford products and services for a minimum of $1000-$1500 increase in sales per day for multiple regions

Wells Fargo

Teller August 2013- June 2014

-Providing excellent customer service to all clients through efficiently completing transactions with a high degree of accuracy

-Performing general cashiering and clerical tasks

-Sustaining a thorough knowledge base of available financial services and solutions to effectively assist customers with their financial needs

-Maintained and entered client credit card applications, deposits and withdrawals

-Processed client information to open accounts and complete financial reviews

-Maintained a cash balance of $25,000 at a time

-Identifying customer needs promptly and accordingly

-Maintaining high standards and expectations idealistic to Wells Fargo

-Played a key role in branch efficiency and organization

-Responsible for document handling and record filing

Motherhood Maternity

Sales Associate September 2012- May 2013

-Promptly assisting customers and making sure that their needs are fully met and questions answered with complete understanding of the products

-Meeting sales and services guidelines by performing with proficiency and gracious customer service

-Building a professional and trusting relationship with clients for an increasingly impressionable experience every time

APEX Tax Resolution

Assistant/ Receptionist February 2011- March 2012

-Providing an organized and proficient working environment for other employees

-Responsible for record keeping and filing

-Making, rescheduling, and organizing meetings and appointments for customers and employees

-Communicating with customers and understanding their needs and concerns in order for other employees to provide excellent customer service

Education

-La Sierra High School – High School Diploma

-Riverside Community College

-California State Fullerton – On Going

Skills

-Bilingual in both English and Arabic, able to speak, read, and write efficiently

-Reliable, responsible, and highly productive

-Strong organizational skills

-Effective communication skills: verbal and written

-Excellent customer service skills

-Excellent sales skills

-Proficient in Microsoft Suite: Word, PowerPoint, Excel, and Outlook

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