DATE June **, ****

COMPANY

RE: Office Administrator

Dear Hiring Manager,

Throughout my career I have had the good fortune to work within successful businesses where customer relationship management is a high priority. My successes have accelerated based on my leadership skills which has given me the ability to deliver results in highly competitive industries. I am enthusiastic, focused and a proactive team player who knows how to prioritize and complete the tasks assigned to me.

I would like to be considered for a position as Office Administrator or Admin Assistant and would appreciate the opportunity to prove myself to be a dynamic, goal orientated individual with a strong desire to succeed. I welcome new challenges and feel my work history will demonstrate my ability to be an asset your team.

Thank you for your time and consideration in reviewing my resume; I may be reached by phone or email and look forward to meeting with you to further discuss my experience and qualifications at your earliest convenience.

Sincerely,

Esther Lessard

Phone: 403-***-****/ home 403- 764 -3883

Email: addwlm@r.postjobfree.com

Attachment: Résumé

Esther Lessard

addwlm@r.postjobfree.com 132 Silvercreek Drive NW, Calgary AB Cell 403-***-****

CAREER OBJECTIVE:

Experienced administrative professional with 9 years experience in coordination, telecommunications, and business administration is seeking an Administrative Receptionist position .

HIGHLIGHTS OF SKILLS

●Exceptional listener and communicator who is able to effectively convey information verbally and in writing

●Computer-literate performer who is proficient covering a wide array of software

●Flexible team player who thrives in environments requiring the ability to effectively prioritise and juggle multiple concurrent projects

●Proven relationship-builder with excellent interpersonal skills

●Personable professional whose strengths include cultural sensitivity/versatility and the ability to build rapport within a diverse workforce in multicultural settings

●Resourceful team player who excels at building trusting relationships with customers and colleagues

●Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships

●Productive worker with a solid work ethic who exerts optimal effort in successfully completing tasks

●Loyal and dedicated manager with excellent problem-solving skills and attention to detail

●Energetic performer consistently cited for unbridled passion for work, a sunny disposition, and a positive attitude

●Patient risk-taker who is highly organized, dedicated, and committed to professionalism

●Highly motivated self-starter who takes initiative with minimal supervision

●Enthusiastic, intuitive, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts

●Willing to participate in any skills testing required

●Proficient in Simply Accountant – (used this program for 9 years.)

WORK EXPERIENCE

Office Manager April 2010 - January 2019

PMO Global Services, Calgary, AB

●Provided administrative support to CEO and the program through effective communication

●Acted as a point of contact for maintenance, mailing, shipping, supplies, equipment, bills and errands

●Organized and scheduled meetings and appointments

●Responsible for directing calls ( incoming and outgoing) and issue management

●Partnered with HR to maintain office policies and assisted HR for recruitment and new employee onboarding/training

●Responsible for office management and office administration activities including ensuring office operations and procedures are organized, correspondences are controlled, filling systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored

●Performed account payable and account receivable invoice related duties

●Managed client databases and inventory and reported to senior managers when required

●Selected as the Director for the Special Events Committee

Manager Client Care September 2006 - March 2010

RBC, Spruce Grove, AB

●Worked closely with Branch Manager to ensure client satisfaction and positive results

●Responsible for the overall client experience delivery in the branch by applying a continuous improvement approach

●Managed service capacity through ongoing assessment of resources and allocation ensuring optimal scheduling and alignment of resources to client traffic patterns and making recommendations to optimize capacity as need arose

●Responsible for building team skills and capability in delivering superior client service and everyday banking advice based on client need

●Accountable for leading and coaching the Problem Resolution and Problem Management programs within the branch

●Coached team to take ownership of client problems at first point of contact and then if needed, escalate as appropriate

●Responsible for the development and follow up of employee action plans to close identified gaps

Golf Course Manager March 2000 - October 2006

Stony Plain Golf Course

●Utilized specific tools and techniques to recruit and train new employees

●Increased customer satisfaction of the lounge by improving overall client service quality

●Responsible for maintaining food and alcohol regulations, health and safety procedures/coding

●Performed seasonal opening and closing and managed the restaurant during the off season

●Maintained excellent vendor relationships and initiated VIP Membership services

●Carried out scheduling, accounting and payroll, gratuity payments and cash management duties

●Allocating responsibilities and duties to staff

●Coordinated Banquet reservations, meetings, and special functions

YMCA June 1996

Edmonton, AB.

●3-month Youth Rainbows Program

●Organized camps, meal planning and activities

●Group discussions aged 6-10

●Building trust, healthy conversation and role modeling

●Weekly group meetings

EDUCATION

●Bachelor of Arts (Psychology – 3 years completed through 1997-1999

Red Deer College and Grant MacEwan University, Edmonton, AB

●Grade 12 Diploma 1995-1996

ACCOMPLISHMENTS

●Initiated instrumental fundraising program through Alberta Vocational College which provided $2500 extra funds for graduates

Improved client relations and employee satisfaction by 20% through the creation of Client Appreciation Day and Employee Recognition Program

Scholarship recipient of the 2-year Social Work Program - University of Victoria

Continuing University BA degree in Psychology with the University of Athabasca. Finishing 3rd year and continuing with 4th year part-time.

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