Social Media Customer Service

Margaret (Maggie) A. Langford

***** ********* **. *****: 703-***-**** (cell)

Quantico, VA 22134 Email: **************@*****.***

Education

East Carolina University. Greenville, North Carolina

Bachelor of Science/Bachelor of Arts

Dual Major: Communication/Public Relations (3.8) and English (3.6)

Coastal Carolina CE Paramedic Program graduate 2019

Jacksonville, NC

Certifications

National registry Paramedic M5078114

Firefighter 1

FEMA ICS 100, 200, 700 & 800b

Trained FEMA DSA (Disaster Survivor Assistance) specialist

CPR/First Aid (expiration: 12/2020)

Confidential clearance

PROFESSIONAL DEVELOPMENT

Onslow County Emergency Medical Services

Paramedic

Advanced life saving skills

Patient care and assessment

Onslow County Emergency Medical Services

Emergency Medical Technician

Basic Life Saving Skills

Patient care and assessment skills

Ambulance familiarity

Learn and work alongside ALS providers

Inova Emergency Department

Emergency Medical Technician

Performed phlebotomies, EKG's, IV's, catheters and other pertinent skills

Performed patient triage

Assisted EMS, nurses and doctors with every day patient care

Learned basic to advance skills from proper bedside manner to assisting on spinal taps

Physicians Transport Service

Emergency Medical Technician

Performed Basic Life Saving skills

Patient care skills

Ambulance familiarity

Road Runners Club of America 501(3)©

Operations Assistant

Assist in daily office organization and internal control.

Collaborate on various projects including annual National Convention planning as well as volunteering at races/marathons.

Keep careful records of all donations for the organization

Responsible for accounting duties such as monthly PayPal report and donation deposits.

Ensure all clubs are obedient with RRCA bylaws and 501(3)c status

Event Management/Production Staff

VTS/MTS

Worked triathlon events assisting with production and promotion of races

Executed pre and post-race logistics including race course set up and awards

Assisted head timer with results/data entry

Supervised athletes throughout race

AmeriCorps NCCC

Corps Member

Trained in FEMA Qualification System as a Disaster Survivor Assistance Specialist

Assisted lead director with the organization of Emergency Services of a National Incident Management Team

Handpicked by the Emergency Operations Branch Director to assist in large scale disaster simulation events.

Worked with various nonprofit organizations including Habitat for Humanity, Sacramento Soup Kitchen, etc.

Worked and lived in a team environment and gained significant experience working in fast paced, high stress environments

Washington Redskins

Ticket Office Customer Service

Sold individual and group tickets

Acted as a customer service representative

Aided in both game day and non-game day special events

Acquired necessary customer service skills

Used the ticketing system Archtics on a daily basis

Sports Marketing Intern

East Carolina Sports Marketing Department

Marketed a point-incentive program to increase student attendance at sporting events.

Facilitated student check-in with social media outlets

Organized and performed in-game promotions

Oversaw game day production

Work/Community/Extracurricular /Interests

Warrior Games volunteer

Wounded Warrior Community Athlete/fundraiser

Multiple time Dean’s List and Honor Roll student

Competing in triathlons/marathons

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