Administrative Assistant Customer Service
Resume:
Alexandria Bailey
**** ****** *** ******** ** ***58
******************@*****.***
Administrative & Human Resource Support Professional
Resourceful, highly organized, and accomplished candidate with reliable office operations skills. Unique ability to multitask while maintaining focus on primary assignments. Fast learner and proficient self-starter and proven ability to adapt and deliver results expeditiously. Reputation for displaying professionalism, high level confidentiality, and integrity.
Key Transferable Skill Sets
• Technology • Microsoft Office • Domestic/International Travel Itineraries
• Proactive Problem Resolution • Business Development
Staff Training • Time Management Effectiveness •Customer Service
Qualifications Profile
Technology savvy including equipment installation, numerous software applications and platforms: Microsoft Word, PowerPoint, Excel, Outlook, Google Apps, Lotus Notes, PeopleSoft, ADP, CRM, Sales force, Internet research, type 50 WPM.
Provide comprehensive support including: phones, schedule coordination, bookkeeping, copying, faxing, mailing, filing, ordering supplies, and vendor management.
Creation, modification, and submission of documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software.
Coordinate business affairs and daily schedules.
Liaise and interact with C-Suite executives, attorneys, business managers, and influential figures.
Professional Summary
Human Resource Coordinator
Optimed – Peachtree Corners, GA
May 2019 - Present
Assist with all internal and external HR related inquiries or requests.
Maintain both hard and digital copies of employees' records.
Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
Assist with performance management procedures.
Schedule meetings, interviews, HR events and maintain agendas.
Coordinate training sessions and seminars.
Perform orientations and update records of new staff
Process payroll and resolve any payroll errors.
Complete termination paperwork and exit interviews.
Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
Maintain calendars of HR management team.
Oversee the completion of compensation and benefit documentation.
Benefits Administrator
Aliera Healthcare – Atlanta, GA
July 2018 – February 2019
Attend managerial meeting to communicate changes, issues, and opportunities.
Process claims
Answers calls from physicians, hospitals, and patients
Familiarity with medical terminology
Knowledge of CPT Codes
Maintain patient confidentiality
Support company and department QA initiatives
Maintain and foster strong working relationships with key contacts for each client on assigned list
Answers incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolves all outstanding issues
Handles high volume of calls, answers customer questions about billing and resolves customer’s billing issues
Reconcile and post payments from the lockbox, as needed
Manage customer accounts, collect payments, and update accounts to reflect changes
Assist team members with resolution of customer issues and more complex problems
Human Resources Coordinator (Internship)
Georgia Gwinnett College – Lawrenceville, GA
December 2017- May 2018.
Assisted HR managers in the creation and implementation of new policies
Ensured the accounts payable were accurate
Arranged orientations for new onboard employees
Organize employee schedules, department phone list, and business cards
Asses employee performance and issue disciplinary notices
Ensure new hire paperwork is completed and processed.
Prep and update employment records
Verified applicant references, certifications, licensure and educational credentials
Administrative Assistant
Chaplain Financial - Atlanta, GA
October 2016 to November 2017
Formatted visual presentations for speeches and meetings using state of the art applications and equipment.
Extracted information from registrations, applications and executed contracts, contract information and action memoranda. Inputting relevant contract data into the Departments information system.
Created a filing system exclusively for all sensitive information used throughout the agency.
Ordered and maintained supplies for the division
Analyzed and reviewed quarterly and yearly employee evaluation.
Administrative Assistant (Contract)
NATIONAL RECOVERY AGENCY -Norcross, GA
June 2015 to July 2016
Develop and maintain administrative process to achieve organizational objectives as well as too improve accuracy and efficiency
• Managed accounts payable, receivable and payroll using ADP software while overseeing administrative budget as well as preparing expense report
• Utilized excellent communication and customer service skills to visitors
• Coordinate new hire paper work and orientation
• Complete daily reports for various information such as Census and staff hours
Education
Bachelor’s in Business Administration- Human Resources
American Intercontinental University – Atlanta, GA 2019
Associates in Business Administration
American Intercontinental University- Atlanta, GA 2017
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