Kurt M. Mechaley

Pasadena, CA

www.linkedin.com/in/KurtMechaley

626-***-**** addwh8@r.postjobfree.com

PROFESSIONAL SUMMARY

A dynamic, accomplished Senior Information Technology leader with extensive experience in Infrastructure Services. Skilled in maximizing performance through the use of technology and cost management. Effective communicator at all levels. A proven leader committed to customer service, innovative solutions and fostering a collaborative environment.

Accomplished in:

Project Management

System Implementation

Budget / Cost Management

Business Continuity

Process Improvement

Change Control

Disaster Recovery

Architecture Design

Contract Negotiations

CAREER EXPERIENCE

POMONA VALLEY HOSPITAL, Pomona, CA May 2019 – Present

Director, Technical Services

Responsible for the management and oversight for 24/7 Operations support for all desktops, Desktop Engineering, Service desk, servers, storage, network, security and Data center for 3000+ employees. Managed $3M annual department budget with staff of 40 direct and indirect reports.

Upgrade Cisco core, distribution and access network

Created and implemented Cybersecurity Mitigation Strategies

Upgrade Citrix to Nutanix infrastructure

Migrated 300+ MS Windows Server 2003/2008 to Server 2016 and Azure

CITY OF HOPE, Duarte, CA January 2017–April 2019

Director, IT Operations

Responsible for the management and oversight for 24/7 Operations support for all desktops, Desktop Engineering, Service desk, ITIL processes and Executive support for 9000+ employees. Managed $10M annual department budget with staff of 55 direct and indirect reports.

Established incident, problem and change management standards and processes

Created World Class Service Desk, exceeding industry standard SLAs

Migrated 8000+ devices to Windows 10 and Office 365

Implemented Imprivata Tap N Go for over 1700 workstations

PENNYMAC, Moorpark, CA May 2015 – January 2017

Vice President, IT Service Desk

Responsible for the management and oversight for Operations support for all desktops, Service desk, mobility and Executive support for 3000+ employees.

Implemented self-service portal and IVR for automated problem resolution.

Developed executive dashboard for Level 1 and 2 support metrics.

Implemented metric improvement plan that exceeded all established SLA’s in 4 months

CORNERSTONE ON DEMAND, Santa Monica, CA March 2014 – May 2015

Director, Technology Operations

Responsible for the management and oversight for 24/7 Operations support for all SAAS systems, desktops, data center facilities, capacity & space planning, Business Continuity/Disaster Recovery, Security, Service desk, mobility, storage, VMware, and voice services. Managed $25M annual company IT budget with staff of 22 direct and indirect reports.

Led Global Business Continuity/Disaster Recovery initiative for all client and corporate IT services supporting 17 million users in two primary and two DR data centers utilizing VMware with Site Recovery Manager.

Led transition of data center to Cisco Nexus network and UCS server infrastructure

Transformed Global Operational support, creating 24/7 level 2 support team comprised of 9 System Engineers

Implemented ITIL processes, including Change Control, CMDB, problem and Incident management.

MATTEL, El Segundo, CA August 2011 – February 2014

Director, IT Operations

Provided management and oversight for 24/7 Operations support for all WAN, LAN, servers, applications, Security, Contact Center, desktops, data center facilities, Business Continuity/Disaster Recovery, capacity & space planning, Service desk, email, storage, Citrix, VMware, database, mobility and voice services for Mattel Global IT. Managed $16M annual department budget with staff of 10 direct and indirect reports.

Led the $3.5M project to upgrade the systems used for manufacturing, supply change, ordering and business logistics supporting over $3B in business annually, which reduced the processing time and cost by 30%.

Upgraded network LAN and WAN infrastructure which included data centers and campuses to new Cisco architecture

Implemented ITIL processes, including Service Desk, Change Control, CMDB, problem and Incident management.

Developed new call center solution from PBX based platform to Cisco VoIP solution

SMART & FINAL STORES LLC, Commerce, CA November 2008 – July 2011

Director, IT Operations

Provided management and oversight for all ERP, POS & WMS systems, WAN, LAN, servers, desktops, email, data center facilities, capacity & space planning, Business Continuity/Disaster Recovery, Helpdesk, Project Management, Operations, QA, security, mobility and voice services for over 250 stores. Provided SOX, PCI and HIPAA audit and compliance. Reported to the CIO and managed a staff of 35 direct and indirect reports.

Implemented comprehensive Business Continuity/Disaster Recovery solution for 2 data centers, which included migration to VMware with Site Recovery Manager and mirrored SAN on time and with an ROI of 18 months.

Upgraded corporate and store infrastructure including POS systems, consolidated multiple WANs and implemented cost effective redundant backup solution for all stores, eliminating down time.

Led project to migrate from PCI Merchant Level 2 to PCI Merchant Level 1.

Implemented Change Control, Infrastructure monitoring and Incident Response Plan, reducing down time.

SAINT JOHNS HEALTH CENTER, Santa Monica, CA April 2008 – October 2008

Consultant, Data Center Management

Provided project management and oversight for all Data Center services. Interfaced with departments and doctors on projects, day-to-day support and high visibility issues.

Developed the roadmap for the architecture, standards, life cycle and asset management for the data center, all infrastructure equipment, including servers, and desktop PCs as well as Active Directory.

Led several hospital system application upgrades and new application implementations for IT, including the Fuji PACS and PICIS phase 3.

AVERY DENNISON, Pasadena, CA January 2006 – February 2008

Director, Global Network Services

Provided management and oversight for all WAN, LAN, servers, desktops, Project Management, mobility and voice services for over 200 offices – supported 30,000+ personnel as well as four data centers. Managed $15M annual department budget with staff of 27 direct and indirect reports.

Led contract negotiations for all global network services, reducing overall global network costs 22% ($1.4M annually) and increased network bandwidth 57%.

Managed the WAN, LAN, server, active directory, domains and voice integration of major acquisition with over 100 sites globally as well as the server and application migration to four data centers.

Developed the architecture, standards, life cycle and asset management of all infrastructure equipment, including 500 + servers, routers, switches and 200+ phone systems at all data centers and office locations.

Implemented global ITIL change control process and metric reporting for all network services, ensuring high availability of end-to-end services, including servers, desktops, WAN, LAN and phone systems.

PACIFICARE - UNITED HEALTHCARE, Cypress, CA November 2003 – August 2005

Director, Supplier Relationship Management (SRM)

Provided management and oversight of all third party telecommunications vendors, primarily the voice and data services as part of the outsourcing agreement with IBM. Managed $20M annual telecommunications budget and $10M network services budget. Managed the contact center and provided metric reporting.

Reduced overall network costs $3.6M annually through contract negotiations, new technology and audits.

Developed corporate strategy, architecture and selected vendor for replacing legacy PBX systems with VoIP solution with annual savings of $3.5M.

Ensured all systems and processes were Sarbanes-Oxley and HIPAA compliant.

CSC, INC. (Tier One I/T Services Company), El Segundo, CA June 1998 – July 2003

Manager, WAN Engineering

Directed the engineering, maintenance, operations and management for the Raytheon, Inc. Enterprise Network, including a $3.5M budget. This network utilized the latest in ATM, Frame Relay, SONET and encryption technology.

Led migration of the Raytheon Enterprise network operational support from Raytheon to CSC as part of an outsourcing agreement. This included transitioning Raytheon employees, as well as making strategic new hires to complete the necessary operational support.

Reduced annual maintenance costs from $2M to $1.1M by renegotiating contracts with vendors and implementing a “spares” inventory.

Reduced staff from 15 to 7, decreasing staff budget from $1.5M to $700K annually, while increasing network availability, service levels and productivity.

EDUCATION

BS, Electrical Engineering, Fairfield University, Fairfield, CT

PROFESSIONAL CERTIFICATIONS:

Microsoft Certified Systems Engineer (MCSE), Six-Sigma Black Belt, Aspect Call Manager, ITIL V3 Foundation, ITIL V3 Service Operation, HIPAA, PCI, PMP (Pending), SSAE-16

TECHNICAL SKILLS

Software

Microsoft Office, Teams, Skype, Project, Visio, Exchange, Azure, SharePoint, Lync, Jabber, SMS, MOM, SCOM, SCCM, IIS, SAP, SQL, Oracle, Lawson, PeopleSoft, Pick, Lotus Notes, Remedy, Zen Desk, ServiceNow, AutoCAD, HP OpenView, Cisco Works, Websense, NetQoS, Witness, PRTG, Logic Monitor, Solarwinds, Whatsup Gold, Sniffer, Grid Control, Splunk, OmniCenter, AirDefense, Kronos, NCR ACS, Aldata Gold WMS, Confluence, Allscripts, Epic, Imprivata, iGel

Platforms

Microsoft Windows Server 2003, 2008 & 2012, XP, Vista, 7, 10, Apple OS, UNIX, Redhat Linux, AIX, IBM iSeries, IBM pSeries, Citrix MetaFrame, Sun Solaris, VMware, HyperV, Web Sphere, AWS

Equipment

Avaya, Nortel, Genesys & Siemens telephone systems, Cisco UCS, Aspect ACD, Cisco, HP & Juniper routers, hubs, firewalls, VPN and VoIP platforms, Cisco Intrusion Detection, Palo Alto Firewalls, Brocade switches, IBM AS/400, P570 & P750, Apple, Dell, HP and IBM PC, servers and disks (SAN, NAS, iSCSI). NetApp storage, Liebert UPS, NCR POS, VeriFone pin pads

Technology

WAN, LAN, MAN, T1, DS3, OC3, ISDN, Frame Relay, MPLS, ATM, xDSL, SONET, VSAT, Wi-Fi, Ethernet, fiber, VPN, SSL, RAS, Reverse Proxy, TCP/IP, WINS, Active Directory, DHCP, DNS

Facilities

UPS Systems, Diesel Generators, Environmental Monitoring, Proactive Power Monitoring, Design, Compliance Audits (ISO, SSAE16, HIPAA, SOX), Virtual DC, Green Data Centers, Rack & Stack, structured cabling systems, security

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