Customer Service Insurance Agent

John P. Zaleski, IV

**** ** **** *** – Sunrise, FL 33351

954-***-**** – addwgj@r.postjobfree.com

Qualification Summary

Master of Public Administration candidate specializing in program evaluation, analysis and management. Experienced in leading and collaborating with diverse teams, marketing, conflict resolution and data analytics. Proven talent for analyzing problems, developing and simplifying procedures, and finding innovative solutions within organizations.

Work Experience

We Insure- Davie, FL January 2020 to Present

Insurance Agent

Consistently found better insurance rates for home owners and automobile insurance

Maintain current clients while actively searching for new ones.

Provides the greatest customer service possible to build a respectable and honest brand.

Time Skewed- Web-Based November 2019 to Present

Sports Column Writer

Produce compelling, thought-provoking opinion pieces regarding trending sports and fantasy sports topics.

Assists in writing, copy editing, researching and coordinating sports programming and other content.

Ensure all sports content meets company standards for journalistic integrity and production quality

RaulandBorg Corporation of Florida- Orlando, FL May 2016 to August 2016

Assistant to the Project Manager

Labeled and drew floor plans for schools and hospitals to set up intercoms and call systems in the buildings.

Toured hospitals prior to equipment installment to improve call system set up and user adaptation.

Created manuals and user-guides to properly install equipment, effectively use the intercoms, and call systems.

UCF Intramural Referee – Orlando, FL October 2013 to January 2014

Referee

Officiated as head referee during intramural department games, managing groups of over 40 college student-athletes in multiple sports, including baseball, football and volleyball.

Improved communication skills and teamwork skills with other referees, also attended multiple training sessions to review manuals on effective techniques in order to provide fair and accurate decision-making.

Coordinated multiple intramural games and maintained a professional manner amongst peers and fellow students.

Strikers Family Sports Center – Sunrise, FL December 2012 to August 2013

Porter

Supported a full service bowling and sports center as a mechanical expert and multi-faceted technician.

Provided top-notch customer service to all clientele.

Cleaned and maintained bowling lanes, adjusted scores, and assisted customers as needed.

Monkey Joes – Sunrise, FL June 2009 to March 2010

Event Staff

Demonstrated polite and sincere customer service skills necessary to retain customers at Monkey Joes.

Responsible for guest safety, maintaining acute awareness of possible dangers on the customer floor to mitigate issues

Education

University of Central Florida – Orlando, FL

Dual Masters Degree, Current GPA 3.75/4.0

Criminal Justice and Public Administration

Bachelors Degree in Criminal GPA: 3.37/4.0

Certificate in Criminal Profiling, Crime Scene Investigation, Certificate in Victim Advocacy

August 2017 to August 2020 (Anticipated)

July 2013 to May 2017

Honors & Activities

Co-founder of the Law Enforcement Academy Scholarship in the name of Mario Jenkins

Inducted member of the National Society of Leadership and Success

University of Central Florida Referees Association

University of Central Florida Dean’s List

Skills

Microsoft Office Suite (Word, PowerPoint, Excel, Access)

Read and write intermediate Spanish

Contact this candidate