Barbra Newcomb

** ** ****** **. ******, IA *****

addwee@r.postjobfree.com-515-***-****

High energy customer service professional offering diversified experience. Excellent communication and problem-solving skills. Highly analytical with dedication to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Experienced in training and coaching team members. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

Work Experience

New Silver Lending, LLC 10/2/19 - current

Loan Analyst – Team Lead

- Review background via LexisNexis

- Arrange appraisal

- Communicate with borrowers

- Collect and review loan documents

- Arrange closing with title and attorneys

- Wrote the processing manual

- Complete draw requests

- Follow-up with customers regarding payments

- Work directly with sales for all loans

- Appraisal Review

HomeServices Lending of America

Secondary Markets Specialist 2/26/18 – 10/1/19

- Process lock requests

- Ensure appropriate pricing is obtained

- Manage interest rate risk

- Update loan origination systems

- Protect lock policy/pricing

- Project manager for onboarding of new investors

Wells Fargo Home Mortgage, Des Moines, IA

Home Equity Underwriter 2 5/15/2017 – 2/23/18

- Documentation review

- Income/credit analysis

- Risk assessment

- Debt-to-Income ratios

- Account service excellence

- Customer interfacing

- Appraisal Review

Wells Fargo Home Mortgage, Des Moines, IA

Mortgage Closer 5 7/28/2014- 5/15/2017

- Premier One Certified Closer

- Closing Auditor

- VA Certified Closer

- Refinance and Purchase Closer

- Completion of both Refinance and Purchase closings

- Appraisal Review Certificate

- Title Review Certificate

- Proficient on CORE

- Strong analytical skills with high attention to detail and accuracy

- Strong organizational, multi-tasking, and prioritizing skills

- Strong research skills

- Pre-funding review of documentation

- Funding of mortgage using wire process with treasury services

- Ability to work in a fast-paced deadline driven environment

- Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment

- Excellent verbal, written, and interpersonal communication skills

- Completion of Title, VOE, and HOI certification

- Prepare closing disclosure while adhering to TRID requirements

- Assisted new hires with hands on training

- Provide feedback as necessary to management team to increase overall productivity, process and efficiency

- Work with applications: Microsoft Suite and Omni Web

- Handle confidential information in a professional manner

- Ability to be flexible and adapt to a fast paced and changing business environment

- Strong attention to detail with excellent written and verbal communication skills

- Strong organizational skills

- Best Balanced Closer and Top Quality Closer Quarter 3 2015 & 2016

Wells Fargo Home Mortgage, Des Moines, IA

Closing Loan Document Specialist 3 10/2010-5/2011 and 2012-2013

- Co-led training for new hires

- CEMA SME

- Co-led training for training under new guidelines of CEMA

- Created and implemented accuracy reports for the closing department

- Assisted w/ panel interviewing process for potential candidates

- Prepared HUD-1 for closings

- Prepared closing packages

- Reviewed closing documents for accuracy prior to funding

- Completed wire transfer using treasury services

- Trained under HARP guidelines to prepare closing documents for applicants

- Completed closing documents for CEMA and Texas loans

- Worked with applications: LIS, E-image, Microsoft Suite, and Omni Web

- Utilized analytical skills to determine if loans were being closed in the correct format

- Worked in high volume, fast-paced environment and delivered a quality product

- Handle confidential information in a professional manner

Iowa Department of Natural Resources, Des Moines, IA 2/2012 – 4/2012

Paralegal Intern

- Legal Research using Westlaw

- Hunt/Fishing License Sanctioning

- Worked in a fast-paced environment

- Completed internal memorandum of law

- Prepared required documents, completed filing, and answered phones

- Wrote and proof read documents for proper grammar and spelling

Additional Positions Held:

Residential Assistant – Northwoods Living, Fort Dodge, IA

Development Assistant – Progress Industries, Johnston, IA

Resident Assistant – Edgewater, West Des Moines, IA

Skills

Microsoft Office Suite, Outlook, Quicken Books, Citrix, WPM 72, CORE, LIS, Coast to Coast, Google Share Drive, Google docs, Google sheets, Gmail, Zoom, CRM

Education

Kaplan University

A.A.S. Paralegal Studies 6/2011-4/2012

Contact this candidate