Non Telco Fraud Sr. Supervisor

Mohamed Hamed

Summary

Professional Experience:

More than 15 years in the field of Financial Auditing/Analysis, Risk/Control Management within the telecommunication industry, especially in Revenue Assurance, Internal Fraud and Auditing to cover the end-end revenue chain, assuring that all revenues are accurately charged, billed, collected and reported/booked.

Utilizing various researches and system audit tools for Revenue Assurance & Fraud. Creating records for management and generating reports. Performing detailed analytical & evaluative analysis for revenue leakages and follow up with different teams on implementing corrective actions/controls to save potential leakages. Assessing system stipulations for business requirements. Specialties:

Data analysis.

Results-orientated.

Leadership.

Decision making.

Problem solving analysis.

Working and coping under pressure.

Communication skills both verbal & listening.

Working to deadlines.

Financial awareness/numeracy.

Time management.

Possibly supervision and therefore dealing with staffing issues. Product/market knowledge (Telecommunication sector). Customer service & customer care skills.

Mohamed Hamed Mohamed

6th of October, Giza, Egypt

Tel: +20-122*******

https://www.linkedin.com/in/mohamed-hamed-727b9a32/ E-Mail: addwby@r.postjobfree.com/ addwby@r.postjobfree.com Education

Bachelor of Business Administration (BBA) and Management science – Sadat Academy for Management Science

Graduation Year : 2002

Work Experience

Internal Audit Consultant at General Police Department in Dubai, UAE, April till July 2019

Provide the department with guidance on financial accuracy & compliance with established internal controls.

Consolidate and analyze all financial data in reference to the current processes to identify gaps, risks, owners, impact & recommended risks mitigations.

Provide creative alternatives and recommendations to reduce costs and improve financial performance.

Evaluate the efficiency of risk management procedures that are currently in place to protect against fraud.

Build a model of risk map to support management in taking decisions and choose priorities.

Reconcile transactions by comparing and correcting data.

Lead on-site audits and review audit reports.

Drive process improvement and policy development initiatives that impact financials. Internal Fraud Sr. Supervisor at Orange Egypt, Feb 2018 till April 2019

Managing the completion and execution of all tasks falling under the non-telco/Internal fraud scope to promote integrity and avail more competent fraud control environment across Orange Egypt.

Managing the Internal Fraud team members for executing the annual Non-Telco Fraud plan according to the designed time schedule for planned and received fraud investigations.

Updating the Internal Fraud risk map categorized by activity and adding new risk evolved and assess its relevant risk weight and frequency.

Updating the Company-wide corporate risk register maintained by Risk Management Function with high internal fraud risks.

Responsible for annual completion of the Fraud Prevention Control Environment Stream mandated by Orange Group which is a mandatory requirement for Sarbanes-Oxley compliance; including localizing a set of non-Telco fraud modules (which are group of fraud preventive and detective controls over functions across Orange and LDN) and review results with the function owners to propose recommendations.

Responding to all queries received from reporting channels related to suspected fraud incidents and leading fraud investigations for identifying risks and recommending appropriate controls.

Evaluating the existing controls’ design and implementation effectiveness to reduce the risk of Internal Fraud along with assuring policies and procedures compliance with the required level of fraud deterrent controls and identifying opportunities for improvement.

Supervising the follow-up on previously reported fraud findings to ensure the timely implementation of the fraud recommendations and action plans.

Revenue Assurance & Telco Fraud Sr. Supervisor at Orange Egypt, May 2013 till Mar 2018

Maintain and enhance the Revenue Assurance processes and control framework to ensure that all revenues are accurately charged, billed, collected and reported.

Leading, coaching & monitoring RA team to meet/cover revenue assurance scope and objectives.

Evaluate periodically the revenue assurance controls and assure their efficiency.

Apply/ enhance the revenue assurance controls in coordination with revenue assurance team and other stakeholders.

Insure that all revenue assurance controls are mapped to the shareholder set of controls.

Make sure that the revenue assurance operational KPI's are met, report / escalate any deviation to the upper management.

Report the revenue assurance performance dashboard and financial reports to the upper management and the concerned departments.

Setting implementing & developing controls over different revenue streams (prepaid, Post-paid, Roaming and interconnect).

Defining different KPI’s to be reported through management dash board.

Maximizing the use of RA system (RAID) Assuring CDR completeness, platform integrity and rating accuracy.

Enforcing controls over new products, services & managing all due diligence processes. Revenue Assurance & Telco Fraud Principle Analyst at Mobinil, May 2009 till May 2013

Leading, coaching & monitoring RA team.

Monitoring on daily basis RA team operational KPI’s & controls.

Insure that all revenue assurance controls are documented & processes are updated.

Quantifying, analyzing & evaluating revenue leakages and implement corrective action to save revenues.

Following up on applying Sarbanes-Oxley controls.

Issuing Financial Reports to ORANGE, OTH and Top Management. Reve nue Assurance Sr. Analyst at Mobinil, Oct 2007 till May 2009

Quantifying, analyzing & evaluating revenue leakages and implement corrective action to save revenues.

Regular use of automated test calls generator(TCG) to validate CDR generation & configuration.

Testing of integrity & completeness of records for interconnect billing and validation of aggregated interconnect reports to data warehouse.

Test subscriber billing validation using standard test rules.

Reconciling value added services from service platforms and Billing System for postpaid and prepaid subscribers.

Validate balance movement reconciliation for prepaid customers. Customer Support Specialist (Billing complaints team) at Mobinil, May 2006 to Oct 2007

Analyze customer requests to check eligibility or rejection.

Handle & solve corporate customers’ daily requests & complaints through received via different channels faxes and/or e-mails in a professional and proper manner. Call Center Senior Representative (Corporate Market) at Mobinil, Aug 2004 till May 2006

Responsible for handling all the inbound calls to the call center.

Providing the best possible service to both internal & external customers to achieve highest level of customer satisfaction that includes a complete & comprehensive understanding of all company products, services, policies & procedures.

Up selling skills to maximize revenue & allows the proper escalation of problems to the right channels as and when require.

Giving all the information needed to the potential subscribers.

Dealing with contact persons who are responsible for large accounts. Call Center Representative at XCEED contact center, Jan 2004 till Aug 2004

Responsible for handling all the inbound calls of Telecom Egypt call center.

Providing the best possible service to both internal & external customers to achieve highest level of customer satisfaction that includes a complete & comprehensive understanding of all company products, services, policies & procedures.

Up selling skills to maximize revenue & allows the proper escalation of problems to the right channels as and when require.

Call Center Representative (Personal Market) at Mobinil (temporary), Oct 2003 till Dec 2003

Direct Sales in Consumer Finance (Citi Bank), Jan 2003 till Jul 2003 Personal Details :

, 1981 .

th

Date of Birth: August 29

Nationality: Egyptian .

Marital Status: Married .

Military Service: Exempted .

Computer Skills:

* Excellent working knowledge of Microsoft Windows, Word, Power Point and Excel.

* SQL language basics.

* Internet search skills.

Language :

Arabic: Mother language .

English: Fluent in reading, writing and speaking English .

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