Sales Manager

Mary Grace B. Salamat

Asteria Residences San Antonio Valley 2, Sucat Paranaque City

Mobile #: 093*-*******

Email Address: addwbw@r.postjobfree.com

EMPLOYMENT EXPERIENCE:

Taztee Order Delivery Systems Inc – Sales Manager

May 2019 to May 2020

Handles key accounts from acquisition to retention

Custom Digital Textiles Inc - Sales Team Manager

January 2019 to April 2019

Responsible for motivating and training agents to improve their performance

Hiring and Training New Sales Representatives

Achieve objectives and targets through effective planning, setting sales goals, analyzing data on past performance/s, and projecting future performance

Handles key accounts from acquisition to retention

CustomThread Inc / Fundr - Sales Team Manager

April 2017 to September 2018

Responsible to work with large profile customers or with customer complaints, Analyze budgets, and determine ways to streamline and improve the sales process

Hiring and Training New Sales Representative/s

Create harmonious working environment, train and mentor staff and motivate all team members to perform efficiently.

Monitors Sales and Customer Service Team to ensure they are giving the best service from acquisition to retention and Also responsible to handle escalation/s.

Responsible to coordinate with Marketing team to develop and implement operational plans for new product launches

XEND Business Solutions (Ecommerce Logistics) - Senior Sales and Account Manager

August 2013 to December 2016

Responsible for strengthening long term business partnerships with clients

Responsible for day to day monitoring of Big Accounts like Louis Vuitton, World Balance, Fully Booked, Ceelin, Unicity, Get Hooked, Kimstore, Etc..

Ensure timely and successful delivery of parcels by coordinating with the Fleet Team

Assists with bookings of Clients and Resolve their issues regarding Pick up/s, Deliveries, Damaged and Lost parcels

Guides all Junior Representatives in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers and Assists with issues they find difficult by providing efficient answers to all questions that need to be attended to.

Give report and feedback to the management about the level of performance of each staff in the team.

Daily monitoring of Social Media Page and Answering Inquiries

Globe Telecommunications Company - Sales and Escalations Officer

January 2012 to January 2013

Serves customers by providing product/s and service information

Resolving product and service issues and concerns

Retention / Recontracting of Platinum Accounts ; VIP Accounts

Resolves escalation/s of Platinum account holders by coordinating with the concerned department/s

CA Telemarketing Services - Survey Tele-Specialist / Lead Generation Specialist

January 2008 to December 2011

Responsible for doing Outbound calls to conduct a survey depending on the clients’ needs

Responsible for calling the provided leads to update their accounts including the updated contact numbers and updated address

KIA Motors - Sales Executive

July 2002 to September 2007

Educate clients regarding the benefits of the products

Effectively promote Automotive specifications to close the sale/s

To build and develop a network of clients in need of automotive services and products

Answering inquiries, offering advice and introduce new products

Conducts sales visits to demonstrate and present new line of products

EDUCATION:

1997 – 2001 AMA Computer College - AB Mass Communication

1990 – 1994 St Mary's Academy

1984 – 1990 St Gabriel Academy

CHARACTER REFERENCE:

Andrea Eustaquio

Admin and HR Head – Taztee Order Delivery Systems Inc

Contact Number: 092*-*******

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