David C. Crenshaw

*** ******** *****, *******, ** 39042

540-***-****

addwas@r.postjobfree.com

Professional Summary

IT Programmer – An accomplished IT professional with over 30 year’s industry experience in progressively responsible roles:

Have 34 years of experience in development environment as programmer. Have expertise and experience in all phases of project life cycle namely analysis, design, and coding, testing and implementation phases. I have experience in working with different operating system and platforms namely Windows, UNIX, Linux and Dos. Have efficiently managed the team and took care in delivering quality deliverables from my team which proved my managerial and leadership skill.

Strong software engineering background, in an area of advanced software development or application. I have extensive knowledge, and experience of Visual Basic, VB.NET and C# in the Visual Studio .NET platform, for desktop applications. Excellent working knowledge using Windows operating systems to create Windows applications and Website. Also developed with C#.Net and Microsoft SQL 2000 delivering a SAS-based ERP solution leveraging a web-2.0 platform for managing projects, documentation, workflow processes, and contacts.

Analyzes business requirements and develop best practices within the framework in order to translate the business needs and requests into successful technical solutions for the following: employee performance tracking tools, workflow processing tools, accounting programs, statistical analysis, reporting using Microsoft SQL databases.

Review systems capabilities, workflow and limitations in order to design programs to improve performance. Evaluate programming code for efficiency, debugging and quality assurance.

Automate processes and problem resolution to enhance productivity of existing computer systems. Conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Strengths

Excellent technical skills

Efficient programming skill and experience

Have expertise in working with various operating systems

Good deliver output in less time without losing efficiency

Highly skilled in customer service

Excellent communication skill

Strong problem-solving, trouble-shooting, building and implementing function-specific applications and systems

A team player, receiving multiple corporate recognition from peers, customers and leaders

Professional Achievements

KNB (Kitchens and Bath) Property Fix Partnership between Allstate Insurance Roanoke Operations and the Risk Management Business Center in Ohio to solicit policyholders for residential component information and endorse policy with customer responses. Project is projected to realize over $15 million annually in premium increase. Collaboration with other areas including Imaging in Dallas, Electronic Commerce and the Operations Print Center. In addition we were able to eliminate the need for outside vendors to mail and process response files. The project is a totally in house project. By eliminating outside vendors I understand we saved over 1 million dollars on that piece alone.

Postal Mail Routing Automation Project designed to eliminate the routing and storage of paper documents received in the mail. Built web application to route and distribute work throughout the processing areas. Application provides the ability to record data needed to provide production statistics as well as the ability to view documents stored in EDMS (Electronic Document Management System). Partnered with Imaging, Policy Processing and EDMS to accomplish a more time-saving, accurate process.

ITV (Insure-To-Value) Endorsement Automation and Centralized Database Created a partnership to develop a centralized database for the purpose of providing end-to-end processing for Risk Management Business Center pursuits that required endorsement processing in Allstate Roanoke Operations Policy Processing, eliminating the manual process of communicating work to Roanoke.

Technical Summary

Platforms/Tools:

Windows (10, 8, Vista, NT, XP Pro, 2000, 98, 95) · MS Office (Access, Excel, PowerPoint, Visio) · MS SQL Server · MS Visual Studio · .Net · Visual Basic · SAS · C# · COBOL · Oracle · UC4 Workload Automation · Zeke

Professional Experience

Hudson Bay Company (HBC), Jackson, MS

IT Scheduler – Zeke and UC4

2014 - Current

Role: Provides analysis for systems and processes and implements infrastructure improvements. A self-directed, disciplined, and confident leader and vibrant team player who delivers exceptional rather than expected results through strategic thinking, innovative problem-solving, and managing teams for performance excellence. Key competencies in project scheduling, designing and implementing systems and procedures with proven ability to achieve financial discipline and enhance the overall efficiency and effectiveness. The primary tool used in this role is Automic UC4 Software Job Scheduler which serves as an Applications Manager software package that automates processes and task scheduling for distributed environments. Developers can use it to automate enterprise job scheduling and integrate applications, primarily related to the PROD database. Clients are able to view their jobs progress and results via a web-based interface. Mainframe scheduling via ZEKE, responsible for maintaining the job scheduling database and daily updates to schedules. Recently promoted to Systems Engineer with the primary responsibility of working with the IBM Project Manager to learn and implement APM (Application Performance Manager) and NOI (NETCOOL Operation Insight) software. I have been charged with educating myself to become the SME for this implementation and future use across all IT areas.

Allstate Insurance, Jackson, MS

Multiple Roles: IT Specialist/Consultant & Quality Development Team Manager

1995 – 2013

Role: Information Technology Specialist/Consultant (2001 – 2013)

Transferred by Allstate from Jackson Mississippi Regional Operations Center to the Roanoke Virginia Regional Operations Center as part of a corporate migration of operation centers. My initial responsibilities were hardware and software support. Promoted to creating customized applications to streamline manual processes and created additional tools for tracking employee performance.

Role: Quality Development Team Manager (1995 – 2000)

Performed with solid and diverse experience as Quality Development Team Manager, managing a team of 15 ensuring overall operations and optimizing organizational processes delivering profitable solutions to attract and maintain accounts and customers, and propel company growth. Highly motivated, dependable, and demonstrated professionalism in handling various organizational functions. Innovative and reliable with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Provided excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions.

BlueCross Blue Shield, Jackson, MS

Senior Applications Programmer

1993 – 1995

Role: Provided development, maintenance and testing of software applications and/or programs as it relates to the Enterprise Information Development systems. These activities included development and maintenance of programs, preparation of test data, program coding and documentation. Performed forms the majority of my tasks in a project team environment with direct supervision from the Supervisor or senior member of the project team. My activities were performed in the realm of small systems, subsystems, or programs, and their general relationship to the project or system. Assignments include data gathering, program logic development, coding, testing, documentation and various other tasks to assist project team members. Also worked closely with the Enterprise Business Intelligence staff, Private Programs System’s staff, other Enterprise-wide technical staff, as well as the internal and external users to ensure user/customer requests, problems and questions are researched and resolved in a timely manner and as required in project/division performance expectations.

Education Certifications and Training

Clinton High School Clinton, Mississippi 1975

Project Management Professional (PMP) certified in 2006

Certified Help Desk Professional

ITIL Certification

Microsoft SQL Server Training (2005 & 2008)

C# Programming

Microsoft Visual Studio 2008

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