Desktop Support Manager
Resume:
Jersey City, NJ *****
addw9t@r.postjobfree.com - 847-***-****
Bryon R. Blofstein
OBJECTIVE:
To utilize my skill sets to help an organization optimize and support their IT infrastructure
EXPERIENCE:
November 2011 –April 2020 IHS Markit New York, NY
Service Desk – Field Support
Support 1000+ local end users and 15,000 globally. Support desktop technology.
Utilized Jira ticketing system which has transitioned to Service Now
Documenting policy and procedures in Confluence and SharePoint
Utilized Altiris for imaging devices and software distribution. Also packaged software. Now in SCCM.
Supported end users in MS Active Directory 2008 and 2012. Transitioning to ADFS.
Supported end users in MS Exchange server
Cisco VoiP support from desktop phones to CUCM and voice mail servers.
Support conference rooms including Polycom video conferencing, Webex, Lync, and Teams.
RSA VPN support for end users and RSA console backups.
Printer support. Now using Equitrac Follow me printing.
Support mobile devices included BlackBerry BES 10, BYOD MS InTune and Cisco softphone.
Access to Cisco switches for adding and removing VLANs.
Projects including site moves and domain migration post IHS Markit merger
Direct support of executives
Transferred from Naperville, IL to New York, NY in May 2016
March 2005 – November 2011 QSG - Markit Naperville, IL
System Administrator – Service Desk
Supported local site data center and local users
52 servers on site from server 2000 (AD Exchange) to 2012
Support Equal logic Dell SAN arrays and infrastructure
Support AVAYA IP office
Supported FTP and Web servers. IIS and WS_FTP for SFTP
Utilized Watchguard for VPN and DMZ solution
Supported file shares. Transitioned to DFS in 2011.
Built out PCs from the ground up.
Maintain Symantec Backup Exec with LTO3 LT04 tape library
Directly involved with all IT related purchasing
March 2005 – May 2016 Market Source HP Naperville, IL
Sales – Training
Sold HP products at retail locations
Trained store associates on all HP products and their benefits
December 2003 – March 2005 TekSystems Naperville, IL
End User Support
End User support for Northwestern University staff
Assignment dedicated to Genetic Research and Cancer Research
Mixed environment mostly Dell PCs (Windows XP, Windows 2000) and Apple Macintosh (OSX)
Comply with security standards or network port was turned off. Compliance confirmed to turn port back on.
Worked in Remedy ticketing system
July 2002 –December 2003 Allied Vaughn Elk Grove, IL
Regional Systems Administrator
Administrated 3 Chicago, 2 Milwaukee, and 2 Detroit area facilities
Support end users OS (Windows 95, 98, 2000, XP), networking, hardware, and software
Support of Apple Machintosh G4 and G5
Support applications such as Lotus CC: Mail, ArcServ IT, and Innoculan
Maintain LAN and WAN (frame relay and VPN) for all assigned locations
Installed and maintenance NT 4.0, 2000, and various Linux servers.
Support of Lucent Definity phone system
Involved in researching new technologies to fit company needs and costs
Supported HTML for creating FTP links on the local Intranet
Support warehouse with Zebra thermal printers
September 1999 – December 2001 Rockwell Holding, LLC Schaumburg, IL
Customer Service Manager
A night customer service team was developed from scratch expanding it to 30 people.
Dealt with daily reports for activating and collection of accounts
Communicated with a third-party credit bureau who held accounts
Created various spreadsheets in MS excel for manual reporting
Worked with MS access for automatic reporting
LAN/WAN manager, PC support
Built, upgraded, and maintained PCs and servers
Maintained and expanded the LAN
Utilized appliance Netmax (Linux) software and MS FrontPage to create an Intranet
Maintained firewalls and other securities
Support of MS NT functionalities such as: FTP, E-mail, PDC, BDC, and custom dialer system
Did daily backups on PDC (on-stream) and the Dialer Genie (DLT70 drives)
EDUCATION:
Certifications
ITIL
CompTIA Network+
CompTIA A+
College
1996 – 1998 Temple University Philadelphia, PA
Did not complete degree
High School
1996 Bensalem High School Bensalem, PA
Graduated in 1996
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