Exchange Admin
Resume:
SOURABH BHAGAT
647-***-**** – addw0x@r.postjobfree.com
* ******* **** ***, ********, Ontario L6R 2Y7
PROFILE SUMMARY
Over 6+ years of experience in troubleshooting and supporting operating systems and applications in a corporate environment besides providing comprehensive technical support.
Strong knowledge of managing Microsoft Office 365 (Exchange Online).
Strong knowledge of troubleshooting Exchange online issues.
Knowledge working on Windows Powershell.
PROFESSIONAL EXPERIENCE
NTT Global : Feb 2020 – Till now
Supporting and Handing High Priority incidents for Exchange Online and Office 365 EOP.
Expertise in handling Mail-Flow routing and Mail-flow relates issues in Exchange Online.
Manage Exchange Online Users – create, modify, delete, shared and user mailboxes.
Provisioning and decommissioning of User, Shared, Room and Equipment mailboxes.
Provisioning and decommissioning of Distribution list and Security Groups.
Sound troubleshooting knowledge of Email Clients, Microsoft Outlook and OWA.
Knowledge in using PowerShell command line to resolve the Exchange Online/O365 issues.
Assigning different license to different user account.
Recovering data for user and shared mailboxes.
Responding the client using the ITSM tool (ServiceNow)
Wipro Technologies : May 2019 – Feb 2020
Projects Details :
Greater Toronto Airport Authority: June 2019 – Feb 2020
Desktop Support Specialist
Maintaining daily communications with customers to ensure resolution and proper follow-up using the ITSM tool (SUMMIT).
Providing onsite support for airline staff and supporting multiple airline applications.
Basic troubleshooting, installation, maintenance on designated equipment.
Experience troubleshooting on Windows operating system.
Provide high quality and timely solutions to all customer on-site system installations.
Experience in configuration and installation of network, USB printers and Thermal Printers.
Providing support for multiple kiosk installed at the airport.
Imaging of different desktop computer and kiosk using SCCM.
Upfield: May 2019 – June 2019
Desktop Support Specialist
Maintaining daily communications with customers to ensure resolution and proper follow-up using the ITSM tool (ServiceNow) and e-mail.
Setting up new systems for the employees.
Create Knowledge Base articles / technical notes as solutions are identified.
Experience in installing and troubleshooting on Windows 10.
Experience in installing and troubleshooting HP Network printers.
Supporting and installing multiple corporate applications.
Supporting Microsoft office, setting up e-mails and troubleshooting Outlook related issues.
Identifying the issues onsite and raising it with the application team.
Supporting multiple site user either onsite or remotely.
Assisting and providing the details to the user about the ITSM process.
TATA Consultancy Services : December 2015 - Decmber 2018
Projects Details :
Bombardier Transportation: April 2017 – December 2018
Microsoft Exchange Support Analyst:
Supporting and Handing High Priority Exchange Online and Office 365 EOP & ATP.
Expertise in handling Mail-Flow routing and Mail-flow relates issues in Exchange Online.
Hands on experience and knowledge of Hybrid, Cut-over, and Stage Migration.
Manage Exchange Online Users – create, modify, delete, shared and user mailboxes.
Sound troubleshooting knowledge of Email Clients, Microsoft Outlook and OWA.
Knowledge in using PowerShell command line to resolve the Exchange Online/O365 issues.
Assigning different license to different user account.
Enabling/Disabling user mailbox.
Recovering user mailbox data.
Hands on experience on AD connect, ADFS, Sign On.
Configuration of Domain Controllers Roles & features
Monitor Audit logs using PowerShell tool
Responding the client using the ITSM tool (BMC Remedy & ServiceNow) and E-mail.
Compass Group: December 2015 – March 2017
Service Desk Analyst
Responding to client calls, e-mails and incidents using ITSM Tool (VMware Service Manager & Service Now)
Assisting user to Reset domain account password and unlock AD account.
Providing support for corporate application on call and using LogMeIn remote tool.
Providing support for multiple site users in Australia.
Providing access to user to Distribution list, Mailbox and Security group by following the process.
Troubleshooting and Managing user Mailbox and resetting the mailbox password for user.
Providing access to share drives and setting up user share drives.
HCL Technologies: September 2014 - October 2015
Projects Details :
Pearson Technology: September 2014 - October 2015
Service Desk Analyst
Provisioning User accounts and Exchange Mailbox.
Provisioning Distribution List and Security Group.
Provisioning Shared Mailbox and providing Access to the users.
Provisioning and handling permissions on Personal and shared folders.
Handling User rights in Active Directory.
Responding to user Service Requests and Incidents and providing them access to corporate applications.
Provide support to Client on telephone, email and through ITSM Tool (BMC Remedy & ServiceNow).
Assisting user with the ITSM process.
Classifying Incidents and engaging relevant teams.
Analysing Major issues and engaging Application Team.
Analyze and troubleshoot software and hardware issues.
Providing remote assistance by tools like RADMIN
Experience Working on Tools like BMC Remedy, Service Now.
IN Technologies: July 2012 - September 2014
Technical Support Executive
Handling customer technical query on Phone, chat and assisting remotely (LogMeIn)
Supporting home-based users with there Laptop and Desktop remotely.
Knowledge of using multiple remote tools like LogMeIn, Team Viewer & Ammyy Admin.
Troubleshooting and setting up multiple E-mail clients like Microsoft Outlook, Windows live mail & Mozilla Thunderbird.
Installation and troubleshooting of Windows Operating system like Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 8.1.
Assisting users for software installation and printer configuration on MAC operating system.
Troubleshooting BSOD, No Boot and No Internet Related issues.
Installation and troubleshooting of Wired and Wireless printers.
Assisting users with Computer and other devices when possible e.g. Android and Apple IOS phones.
Experience with CRM tools.
Experience Working on Tools like BMC Remedy, Service Now.
EDUCATION
Bachelor of Computer Science Engineering, Chandigarh Engineering College (Landran), India 2012
COURSES/CERTIFICATES:
Microsoft Certification 70-533 (Certificate number: G743-1631)
Microsoft Certification 70-410 (Certificate number: G070-2198)
ITIL Certification (Certificate number: 5601244.20500044)
References:
Deepak Kumar, Wipro Technologies, UK
addw0x@r.postjobfree.com
Paras Mahajan, Tata Consultancy Services, India
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Rohit Shrivastava, HCL Technologies, India
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