Customer Service Manager

CURRICULUM VITAE NAMIREMBE BRENDAR

Country : Uganda Date of birth 26th January 1994

Nationality: Ugandan

SEX : Female Marital status : Single

Address : ***** ******* ******

Cell/mobile : (+256) 070*******

Email : ***********@*****.***

CAREER VISION

A result oriented career in Travel and Tourism Management majoring as a Travel Consultant and Agent. Am ready to work for organizations, individuals, institutions, regional entities and small businesses.

EDUCATION

2014-up to date Diploma in Travel and Tourism Management – Y.M.C.A Comprehensive Institute

2011-2012 Uganda Advanced Certificate of Education(U.A.C.E) Vision High School

2007 -2010 Uganda Certificate Of Education (U. C .E) .ST. Thomas Aquinas. ss

2000-2006 primary Leaving Examinations (P.L.E) -Kawempe Junior school

OTHER COURSES ATTENDED

2016, Certificate in Amadeus Reservations Essentials

WORK EXPERIENCE AND RESPONSIBILITIES

2016 -2017 VOLUNTEER ( SUNLINK TRAVEL ADVENTURES LIMITED)

Duties include:

Analyzing to determine how best to proceed while keeping in mind the client’s immediate needs.

Please see over leaf

To manage and control the code of conduct of the company in such allocated areas

To perform necessary stipulated controls to enhance operational efficiency

provide account maintenance ; supervise back office investigations and handling of fraudulent cases

provide efficient operational support to all business units

To manage,control and ensure quality in service delivery in an efficient manner while controlling risks for the assurance of minimum operational losses and costs well managed for effective utilization of the available resources

COMPETENCES

Good working relationships, planning, networking and partnering

Eager to go an extra mile in order to achieve a lot and meet deadlines

Familiar with some computer applications/processes

Ability to plan daily or periodic operations

Adequate knowledge of human resource policies, procedures and processes

competence in management and administrative skills

Good analytical,writing and communication skills( Good at speaking FRENCH,ENGLISH& LOCAL)

Demonstrational ability to work in a multi-cultural or developing environment

CAREER INTERESTS

Financial management

Research and field work

Public policy analysis and Administration

INTERESTS

Enjoy almost every sport

Sharing ideas

Reading and developing articles

Traveling and going to new places

REFEREES

MR HYUHA CEPHAS MR NYOMBI ROBERT SUNLINK TRAVEL ADVENTURES LTD

VISION HIGH SCHOOL LOCAL COUNCIL 1 CHAIRMAN BENJAMIN AKABABYEYI

MOBILE;+256-********* NABUKALU-KAWEMPE OPERATIONS MANAGER

MOBILE;+256-********* (+256) 077*******

E-mail **********@*****.***

I a sound mind confirm that,the information above submitted to on this day of h,month of,year of is true to the best of my knowledge

Contact this candidate