Customer Service Accounting

Karly Jones

AREAS OF EXPERTISE

Communication – Interactions with clients/customers, via telephone, in person and web to ensure all concerns and queries are addressed quickly and efficiently. Conflict Resolution in dealings with clients/customers to make certain the clients/customers felt their time was valuable, their concerns addressed, and their patronage appreciated.

Organization/Time Management – Delegation of responsibilities to validate all processes run smoothly and efficiently. Goal setting and meeting goals as delegated by supervisor. Ability to select the appropriate decisions for all functioning teams to work smoothly and effectively. Managing schedules to ensure all teams take suitable breaks to safeguard coverage is enough. Ability to work in different departments as needed. Capable to work at a consistent high-speed pace by utilizing time efficiently and prioritizing tasks

Financial –Financial transactions and assisting with membership cards and credit applications. Cash flow management; reconciliations and reconciling cash registers and tally financial transactions for the day. Audit processing and reports, going through the steps ensuing all procedures run effortlessly. Portfolio performance reports which show all team developments.

PROFESSIONAL EXPERIENCE

Customer Service Specialist

Dicks Sporting Goods, Inc. - The Woodlands, TX - October 2017 - Current

Responsibilities include:

●Accurate accounting of cash flow to ensure monies are correct for day and for closing

●Instant Credit Applications processed as requested by customers

●Achieving monthly credit goals for credit applications

●Familiar with Point of Sale systems and ability to issue refunds and exchanges

●Answering multiple calls per day while helping in-store customers and maintaining area cleanliness

●Resolving conflict by being courteous and professional under tension with difficult or upset customers

●Interacting with numerous customers per day and improving their experience through welcoming, upbeat demeanor, and willingness to be available

●Maintaining front end scheduling to guarantee cashiers are always available and plentiful

●Onboarding, training and overseeing new employees in various departments

●Developing relationships with employees and customers by being accessible to assist with inquiries or apprehensions

Associate Trainer

Panera Bread – Spring, TX - September 2013 - October 2017

Responsibilities included:

●Trained and mentored incoming associates in different areas of the cafe, to ensure trainees were comfortable in their positions

●Accurate accounting of cash drawer to confirm daily financials

●Proactively reached out to clients when delivery orders were going to be early or late, reducing the number of cancellations

●Promoted membership cards and confirmed monthly goals were met

●Memorized menus to ensure all customer questions regarding dietary needs were met

EDUCATIONAL BACKGROUND

Sam Houston State University, Huntsville, Texas

Bachelor of Science, Psychology and Human Services - 2019

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