MONROE A. ESTALANI

B** L* Kingstown * Subdivision,

Bagumbong, Caloocan City

Email Address: addvwp@r.postjobfree.com

Landline: 8-7093078

Mobile: 091********

Background:

A seasoned professional with twelve (12) years solid work experience handling various industries that includes Dealer Sales, Consumer Sales, Direct Selling and Hotel & Casino Management. Employment History:

Sociedade de Jogos de Macau, S.A

April 14, 2013 – Present

Position Title : Casino Relationship Officer

Job Description :

Ensures that all Guest Services operations on a assigned shift are conducted in an efficient, effective, and profitable manner.

Promotes positive Guest relations by creating and promoting a friendly atmosphere.

Demonstrates outstanding Customer Service at all times by serving as a role model to all enterprise employees.

Observes and recognizes irregularities, violations, or other discrepancies in Guest play and reports findings to the Casino Shift Supervisor.

Reports all Guest complaints and/or disputes to Casino Shift Supervisor for resolution Canon Marketing Philippines

July 24, 2011 - February 10, 2013

Position Title : Account Executive

Job Description :

Create detailed business plans designed to attain predetermined goals and quotas.

Manage the entire sales cycle from lead generation to account management.

Create new revenue streams through networking and turn them into long-term partnerships.

Conduct Sales Presentations to prospective clients.

Provide professional after-sales support to maximize customer retention.

Remain in regular contact with clients to understand and meet their needs.

Negotiate agreements and keep records of sales and data.

Spearheaded Marketing & Sponsorhip Campaign at Dagupan Bangus Festival December, 2011 to support local partner and sell out of slow moving SKU’s.

Awarded Top Account Executive for Q3 of 2011 and Q1 of 2012 for exceeding sales quota and with most number of mid range machine category sold. GAKKEN (Philippines), INC.

May 09, 2010 - July 15, 2011

Position Title : Dealer Sales Coordinator

Job Description :

Maintain organized sales records and report month-end goal setting to the senior management team

Arrange for creation and distribution of presentations and supporting documents to help sales team generate business leads

Support senior management by completing orders and keeping customers informed of delays and delivery dates

Attend essential sales training meetings and develop an understanding of all the company's services and products

Monitor and organize inventory while effectively tracking new services and products for sale

Contribute to overall customer satisfaction by promptly answering emails and handling BROTHER Philippines

June 10, 2007 – April 12, 2010

Position Title : Sales Channel Executive

Job Description :

Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form

Take the lead on organizing the resources necessary to put together high quality sales presentations

Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date

Act as the primary customer service contact for clients who have questions about their accounts or our products

Work with other departments within the company to bring in additional help on creating sales presentations when needed

Awarded Top Sales Channel 2nd Quarter, 3rd Quarter of 2008 and Q3 of 2009. Educational Background

Tertiary : Bachelor Degree of Business Administration 2004 – 2007 Technological Institute of the Philippines, Manila Skills : Computer Literate Excel, Word, Basic Trouble Shooting, Techy Savvy Gadgets Computer, Phones, Machine, Basic Knowledge Trouble Shooting Repair Printer Laser, Copier. Language : English, Tagalog, Can speak and understand Cantonese, Mandarin Personal Preferences : available upon request.

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