Customer Analyst
Resume:
Bonnie P. Tielens Camp
**** ******** ******, *******, ** 38108
********@*****.***
Experience
Analyst Revenue
Responsible for incoming mail, bank statements and return items.
Verify account number that coincides with the Business Unit
Credits without Debits to detect or prevent fraud
Access Shift4 for Fraud Prevention
Credit Card account setup
Record Bad Debt information
File documentation daily
Other duties as assigned
1999-2017
Hilton Hotel Corporation
Memphis, TN
Bank Recon Specialist
Responsible for reconciling numerous hotels depository, exchange, liquor and credit card accounts to the general ledger in a timely manner.
Research and communicate any discrepancies to the General Managers or Financial Analysts for the hotels.
1992-1999
Hilton Hotel Corporation
Memphis, TN
Reservation Telephone Agent
Receive incoming calls from customers to accommodate their reservation needs at the appropriate hotel with the guaranteed room rates for city and state.
Retained knowledge of all hotel locations and met the standard monthly reservation evaluation with changing supervisors.
2002-1976
Union Planters Bank
Memphis, TN
Research Tech III/Credit Card Customer
Research banking errors, tellers, customers and other banks determine how the error was created and to resolve it.
Fulfill working request on a timely deadline in sending copy of checks, corrections and statements to bank legal service department, inter-departments and bank regional branches.
Process incoming banking departments work and research customer credit card accounts for errors.
Make sure all problems on the accounts are noted and forward for corrections.
Process credit card chargeback’s on customer accounts and other banks.
Prepare batches, balance adjustments and film credit card entries before deadlines.
Education and Certifications
2002-2006 New Horizons Computer Center Microsoft Certifications Memphis, TN
2010-2020 Trecs Classes Memphis, TN
2011-2020 Hilton Worldwide University Memphis, TN
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