Manager Project

SOFTWARE QUALITY ASSURANCE MANAGER ~ Project manager for Automation and Manual Testing

QUALIFICATIONS SUMMARY

Accomplished, innovative, and dedicated software quality assurance manager, offering nearly 18 years of project management experience in software testing; with solid background in Selenium, QTP and WinRunner automation, Visual Basic Programming and SQL database. Expert in all aspects of project management from conceptualization, requirements determination, estimation, planning, risk management to final testing and implementation. Adept at creating test strategies, test estimation, and test planning documents as well as in providing IT solutions to achieve outstanding results through demonstrated professionalism. Possess strong leadership, interpersonal, and communication skills used to foster positive relationship with management, internal staff, and clients, honed through extensive experience as testing project manager, team lead, onsite project coordinator, and resource management for up-to 30 resources from both offshore and onsite teams.

AREAS OF EXPERTISE

Software Test Project Management Risk Management Escalation Handling Proposal creation and presentation Delivery Assurance Estimation, Resource planning and SOW creation Team Management Onsite / Offshore Coordination Software Test Engineering and VB6 / SQL Development Automation and Manual Testing Tools expert Selenium, QTP Automation Experience in Testing Web, Windows, and Mainframe TPF Applications Bug Tracking System and Bug Life Cycle Software Development and Life Cycle PEGA Software Testing Waterfall Agile Experience in tools like Jira, QC, Share Point Insurance Domain with Small Commercial and Personal Line. SQL / DB2 / Oracle.

PROFESSIONAL EXPERIENCE

Managed cross-functional automation and functional team same time with team size of 5 to 30 team members. (2012 – Present)

Involved in various organizational activities like proposal, presented, budgeting, resource development

Discovered opportunities of growth in project and contributed in meeting revenue target.

Developed and improved process and standards to gain efficiency and provided direct savings to clients.

Managed various organizational level operation activities like resource selection, movement, appraisal, confirmation, billing approval, project tracking etc.

Managed testing team in the successful completion of data center migration project and commended for tracking method developed to monitor manual testers on their test case writing progress; the method was advised to be adopted by other projects (2010–2011).

Responsible for project operation activities like: Billing approval, Project costing, forecast, resource management etc.

Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches, along with experience, innovation and judgment to make decisions that may be based on partial information.

Build team from ground and groomed fresh resources to deliver quality product.

Obtained high ratings in understanding client application and knowledge transfer to offshore resources; completed a feasibility study for the client (2007).

Experience in working with Waterfall and Agile.

Align cross-functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy.

Manage all aspects of QA project from planning to execution, working in close collaboration with managers, vendors, business users, application owners, and key stakeholders to ensure successful delivery of the following projects:

Outstanding organizational and communication skills.

Created

Determine quality related functional milestones.

Fast learner, Energetic, resourceful, creative and Collaborative person.

Ready to travel and relocate.

Testing PM cognizant Technology ltd. Boston/New Jersey/Kolkata, USA/India 2012–Present

<Confidential insurance> QTP Automation Project (2015–Present): Managed multiple Functional and automation projects with size of more than 10 resources. Experience in both small commercial and personal line.

PEGA Projects : Leading multiple PEGA Project for Front Office and Underwriter system.

Project A : BOP GlobalReach : In This project, two new Secondary Broadening were added for all BOP states with the exception of Florida. Endorsements eliminated potential coverage gaps and provide more streamlined approach to writing coverage and allowed agents stronger control of management of the entire account.

Project B : POS Enhancement : Improved the Agent’s experience in POS related to the referral process for Business Insurance lines of business. The improved the Refer to Underwriter screen navigation for BOP, WC and Auto. It also improved the display and organization of messages for the quote making it more apparent why a referral is required.

Project C : BOP Rewrite : In this project we fix some of the issues with BOP forms. We modified 274 forms, added 36 new forms, retired 125 forms and corrected the trigger condition for 6 forms for all applicable states.

Project D : BOP Pricing & Tiering : BOP Pricing & Tiering Replace the existing BOP Profiling company placement rules with a new company placement model which will more accurately assess the risk associated to a BOP new business quote and replace the existing company placement rules from the current AION rules engine. The existing profiling model does not yield accurate results and is too complex and too hard to maintain. The new company placement model is greatly simplified. It is based on ten credit data attributes retrieved from D & B and three policy level data attributes, whereas the existing profiling rules are based upon hundreds of policy, location, and building level rating attributes.

MassMutual Insurance Selenium and QTP Automation Project (2013–2015): Managed multiple automation projects with combined size of more than 30 resources. Managed all aspects of projects right from proposal, SOW/CR, escalation handling, team selection, resource skill enhancement, resource appraisal, confirmation, billing approval etc. to final delivery of project. Managed day to day activities of project, identified risk/issues and taken action to mitigate or work continuity. <Confidential insurance automation> product was developed by third party vendor. Our insurance client use this application (along with other application) to create and maintain insurance policies. Automation of around 1000 functional test cases was implemented in early testing stage.

Developed and presented proposal to client, directed leads to create SOW.

Identified and selected automation resource, taken required action to enhanced resource skill for project.

Identified project risk, issues and taken action for mitigation and work continuity.

Managing day-to-day operations/supervising and coordinating all activities with team.

Involving in resource estimate, project estimate, testing schedule and resource planning.

Delivering project on time and managing team for efficient deliveries and consistent.

Involved in test planning, monitor, control, project risk assessment and mitigation, Requirement gap analysis.

FML (Cigna) Project (2012-2013): Managed day to day activities of project and keep track in MS project. FML stands for Family Medical Leave. FML project was developed to replace the current extract files from Reed (the vendor) to the FML ODS. This Standard DW feed, generated from Reed’s reporting database, will become the basis of data that will be available to Cigna clients that desire an outbound feed for leave data. The following illustrates the features in scope for release 1. Cigna’s outbound feed capability is expected to evolve over several releases, which will bring in additional data elements from Reed, store data within the FML ODS, provide user interface capabilities for client file set-up, allow integration with Disability claim data, and ultimately route data to the Cigna Group Insurance Data Warehouse. The information contained within this document applies to release 1 of Cigna's Outbound Feed solution.

Managed all delivery related challenges in frequently scope changing environment

Involving in effort estimate, project estimate, testing schedule and resource planning.

Delivering project on time and managing team for efficient deliveries and consistent.

Involved in test planning, monitor, control, project risk assessment and mitigation, Requirement gap analysis.

Work with development team, business and system analyst to understand application and environment detail and identify required

Attend offshore call and allocate work to team member, track status and resolve query.

Managed team of 10 resources

AFE (MapFre Insurance) (2012): Served as onsite test lead for the testing and validation of web based application. Agent Front End (AFE) is a web based application which provide Insurance agents with the ability to create and maintain policy information for their custom, which are Auto, Home, Dwelling and Umbrella. Each business line is consist of various rules, company policies, mandatory requirements and government policies. Application uses various services and third party application like CLUE and MSB, to evaluate risk. My responsibilities include supervised offshore team in the conduct of SQA PM daily activities, using top-down approach.

Laid out testing scope of project based on needs evaluation considering resources and timelines, including application, environment, database, and critic group before each testing; relayed the information to upper management and offshore team.

Effectively resolved the most risks and issues identified, no issues escalated to upper management; developed the risk and mitigation plan along with the project execution plan.

Handled the identification, coordination, monitoring and optimization of quality metrics for test programs along with the integration and testing coverage and plans.

Defined and acquired specified testing environments for the application; reviewed test execution and advised teams on issues impacting testing.

Improved efficiency of testing procedures and methodologies; provided clear goals to the team to align direction with project roadmap.

Testing PM/Associate Consultant Wipro Technologies Inc. Boston/Chicago/Ohio, USA 2007–2012

Fusion (US Bank) Project (2011–2012): Provided expert oversight and delegated tasks to the Wipro automation and manual testing team, along with offshore team handling, strategic planning, implementation, and monitoring of project to build a new application, after 17 years, in order to incorporate new features and enhance banking operations.

Promptly determined testing related-issues and risks and came up with solutions to minimize impact.

Created automation framework; executed automation script on QTP; and evaluated manual test cases to provide feedback.

Hospira (2010): Served as onsite project manager for the testing and validation of server and applications during a data center transfer from Illinois to Atlanta locations of a global specialty pharmaceutical and medication delivery company. Supervised offshore team in the conduct of SQA PM daily activities, using top-down approach.

Laid out testing scope of project based on needs evaluation considering resources and timelines, including application, environment, database, and critic group before each testing; relayed the information to upper management and offshore team.

Effectively resolved the most risks and issues identified, with only a few issues escalated to upper management; developed the risk and mitigation plan along with the project execution plan.

Handled the identification, coordination, monitoring and optimization of quality metrics for test programs along with the integration and testing coverage and plans.

Defined and acquired specified testing environments for the application; reviewed test execution and advised teams on issues impacting testing.

Improved efficiency of testing procedures and methodologies; provided clear goals to the team to align direction with project roadmap.

State Street Corporation (2007–2010): Managed two projects for a financial services company, including planning, test execution, and daily implementation of (1) eHorizon testing, a software application for web environment and (2) SWIFT testing, a messaging system used by financial institute for different transaction processing.

Managed multiple projects and drive to successfully completion.

Reviewed estimation, proposal, planning documents and presented to client.

Discovered opportunities of growth in project and contributed in meeting revenue target.

Contributed process improvement ideas, tools and innovations and provided direct savings to clients

Instituted continuous workflow improvements by assessing strengths and weaknesses of team members, processes, and technology.

Quickly addressed issues during the testing phase to satisfy business leaders and developers.

Utilized Hybrid Automation framework in the eHorizon application, implementing Quick Test Pro (QTP) 9.0.

Implemented Quick Test Pro (QTP) 9.0 automation tool for regression testing activities in eHorizon application and converted manual regression test cases into data-driven test cases for automation scripts.

Administered static and dynamic descriptive programming in QTP, developing different modules, including reporting module that generated reports in HTML format for upper management review.

Helped business users during the user acceptance testing phase of the application.

Senior Test Engineer NIIT Technologies Inc., USA Chicago, USA 2007

Performed unit, system, integration, and regression testing on each module and corresponding sub modules of the application testing, including functional, positive, negative, and navigational and performance testing.

Developed a pilot automation project; conducted feasibility study to automate regression test cases; and created QTP automation scripts for regression test cases of PNR and Kiosk application.

Determined criticality and complexity of test cases for automation and reported status to client management prior to automation.

Trained offshore team, transferring needed knowledge during testing of new projects/module as well as provided recommendations to clients on regression automation.

Senior Test Engineer NIIT Technologies Inc. Delhi, India 2003–2007

Executed automation scripts for different clients on a daily basis; evaluated various testing tools for client requirements; and reviewed and sent weekly status report to clients and NITT technologies. Validated and converted functional requirements in planning, defining and delivering scope and test plans into test cases; performed testing on each release, including box, smoke and regression testing.

Made significant contributions in the gathering, analysis, and documentation of functional requirements and data specifications of the Sabre/GetThere project automation; set up WinRunner and QTP automation (offshore) team; as well as developed different modules in WinRunner including module for creating dynamic GUI for runtime changing GUIs.

Developed new compile module to integrate car booking functionality into the existing automation script.

Commended by both client and management for initiating removal of unrequited loops as well as updating of existing WinRunner Automation script resulting in making the script 20-30% faster.

Received Excellency Award in establishing Automation Team for the GetThere Automation Project; successfully completed one of the most complicated projects of Sabre Automation; received numerous client feedbacks.

Software Developer TGK India Ltd. and SiS Ltd/ Delhi, India 2002–2003

Performed unit testing of each developed module before merging with application as well as fixed bugs assigned by development manager or SQL issues. Installed and updated applications and provided technical assistance to clients.

Studied business and functional requirement documents to develop an application that processed orders and estimated requirements for textile manufacturing using Microsoft Visual Basic 6, ASP, and MS SQL.

Delivered the completed module on time and with high quality.

EDUCATION

Degree in Commerce: 2002 University of Delhi New Delhi, India

Diploma in Systems Management National Institute of Information Technology Delhi, India

Bachelor of Science in Computer Science (equivalent certificate in the USA)

PROFESSIONAL DEVELOPMENT

Online Training and Exams

FAP: VelociQ 101, FAP: Reviews and Testing, FAP: SCM, UCF TBAS-8011-FAP TeS 101 1.1, L1L: Lean Methodologies, UCF TBAS-8032-L1S Testing Concepts 301 3.2, UCF TCT-81043-L1S Web Testing 205 4.1, Test Project Management, Test Estimation

Web Trainings

L2S: Test Estimation 201

Internal Certifications

FAP, L1S Web Testing

Others

WinRunner, QTP, LoadRunner, Better Time Management, Team Leading, Communication Skills and Agile Mythology

AWARDS

Excellency Award, NIIT Technologies

Appreciation Certificates and emails from previous and current clients

TECHNICAL SKILLS

Tools

QTP, WinRunner, Rational CQ (and other bug tracking tools), SharePoint

Development

Visual Basic 6, C++, VC++, HTML, JavaScript / VBScript, PHP

Databases

SQL, DB2, Oracle, MS Access

Software

MS Office Suite (Word, PowerPoint, Excel, and Access), Adobe Creative Suite (Photoshop and Image Styler), InstallShield 2000

Operating System

Windows NT/XP/Vista, Windows 95/98, DOS

AFFILIATIONS

Cognizant Technology Solutions: 2012–Present Wipro Technologies: 2007–2012 NIIT Technologies: 2003–2007 TGK & SiS Ltd: 2002–2003

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