Customer Service Office Assistant
Resume:
Jaime Santorelli
Colonie, New York 12205
************@*****.***
Profile
Award-winning customer service and interpersonal skills
Skilled at operating computerized cash registers, scanners, and other POS systems
Skilled secretarial office assistant and Microsoft Excel and Word and Internet knowledge
Experience
Call Center Representative
Healthhelp
December 2012-Present
Conducts administrative intake and scripted clinical intake of calls for clinical review
Provides quality customer service through interaction with providers, administrative staff and others
Provides administrative support to the Clinical Review Department if needed Carries out other projects and responsibilities as assigned
Head Front Line Supervisor
BJs Wholesale Club, Albany, NY
June 2009-December 2012
Provided customer service by answering questions, assisting them in the selection of purchases, and determining optimal solutions when needed
Maintained floor standards by answering cashier questions, made sure the cashiers received their breaks, and that everyone worked in a safe environment
Knowledge of the membership desk, cash office, loss prevention, and personnel functions
Customer Service Representative
Waste Connections, Inc., Clifton Park, NY
May 2005-June 2009
Answered and resolved incoming customer calls. The calls ranged from making appointments, billing issues, sales of new products, and updating customer account information
Effectively communicated issues, needs, and opportunities with customer service employees and managers
Demonstrated the knowledge and effective use of all the software applications
Guest Service Executive Team Leader
Target, Mesa, AZ
July 1995-May 2005
Managed a team of over 50 people across 6 work centers including: cashier supervisors, cashiers, cart attendants, Guest Service, Starbucks, Target Café, and Photo Lab
Responsible for the whole store at times
Responsible for achieving results in service, sales, payroll, credit card performance, and many other measurements of operational excellence
Education
Post University—Bachelors in Business Management Class of 2020
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