Dora M. Lopez

**** * **** **. ****: 480-***-****

Chandler, AZ 85286 Email: addvud@r.postjobfree.com

STRENGTHS

Highly motivated self-starter; Adapt well to fast pace surroundings; Attention to detail; extremely dependable.

I have a professional attitude with goal oriented and multi-tasking abilities. Focused on continuously building and sustaining strong Customer relationships. Team player and collaborator, Assertive; organized, integrative thinker, analytical problem-solving skills, able to perform under pressure. Ability to identify, evaluate and recommend alternative business solutions.

Worked extensively with MRP, JIT, Forecasting & Kanban systems. Proficient in Microsoft Excel/Word, PowerPoint; Good communication skills bilingual (English/Spanish) verbal &written form; Possess strong interpersonal skills for the purpose of vendor and customer/relations

BUSINESS EXPERIENCE

3/2017 to 06/01/2020

HDA-SMC

Account Manager

Responsibilities included managing accounts for the Oil Field and Gas industry. Accountable for purchase orders and contract review, customer communication and customer assets. For “New Product Introduction” a kick off meeting was initiated to review the required documents with the Engineering Team and Document Control.

Interfaced with Customer, Engineering, Planning, Quality, Procurement, and Business Management.

Gathered the appropriate documentation to request quotes for new and or repeat assemblies.

Conduct weekly or bi-weekly con- calls with Customer as needed.

Followed through on any past due orders or orders that may be at risk for late delivery.

Provided internal management with periodic updates of customer accounts.

Worked remote to provide Customer support for one of the overseas accounts.

Achievement – assisted in keeping OTD between 85% to 90%, also helped reduce Excess & Obsolete inventory for my accounts by 25 % inventory was over $225K..

4/2014 to 2/2017

Artesyn Embedded Technologies

Global Customer Service Manager

Responsibilities include handling (2) of the largest (OEM) customer accounts . One of which was the Microsoft account. This account was connected with several system integrators on a global level. Lead an internal team collaborating Customer forecast vs open orders to provide timely and effective communication to Customers.

Adept in working with extended sales channels to identify growth opportunities. Ensure quotes were within terms and request pricing updates upon quote expiration dates. Continuously monitor customer forecast and procure hard order coverage as needed. Otherwise push or drop forecast prior to frozen window period to avoid driving unnecessary MRP.

Ensure that customer orders are entered within 24-48 hours of receipt

Consistently interact with the factory planning team to prevent schedule slippages and keep customers up to date on schedule changes as they occur.

Work flexible afterhours schedule as needed to provide support for factory located in Asia.,

9/2007 to 4/2014

PaperWorks Industries : Phx Az.

Quality Assurance & Safety Manager

Developed and implemented elements of the Quality Management System (ISO 9001/2008).

Provided training and assistance required to enhance the quality management System, identifying and determining compliance with domestic and international quality standards.

Lead facility in internal and external audits. Also participates in quality improvement projects and activities.

On Site Representative for ISO audits, also participated in State (Environmental) audits with successful results.

Review and analyze internal processes by creating guidelines & assessment tools to seek out improvement opportunities.

Execute certain techniques of Lean Manufacturing by utilizing Value Stream Mapping and Kaizen Events.

Conduct monthly meetings with departments, using a team approach to resolve quality issues and work on company goals and Continuous Improvement.

Perform evaluations on Customer rejects for the purpose of creating and providing data analysis for corrective action improvements for both internal & external rejects using the 5 WHY methodology.

Visit Customers’ location to establish stronger business relationships and resolve quality concerns.

6/05/06 to 9/2007

Manpower Contractor on assignment @

Honeywell HCS Tempe Az

Planner/Buyer

Create critical Raytheon list weekly. Gap buy where opportunities allow

Purchase order placement to support customer schedules, initialize quotes, & acknowledgements.

Negotiate purchases to ensure lowest cost consistent with standards of quality

Track and report purchase orders for several key customers for Honeywell.

Analyze the forecast in accordance with the Xelus MRP system. Fulfill aftermarket requirements, plan accordingly minimizing excess cost to the business and excess inventory levels.

Cost Savings -negotiate with suppliers to improve or resolve deliveries issues and/or reduce overall past due parts. Drove past due reduction from 430 to 213 past due lines for a key strategic customer avoiding potential penalties of up to $500M dollars.

Feb 27 2002 to Apr 2006

Inter Pack Industries : Phoenix, Az

Master Scheduler/Buyer

Updated & reviewed master schedule daily. Worked with internal MRP, Customers ( J.I.T.) & Kanban System

Contact suppliers, obtain and analyze quotes or proposals and negotiates pricing and delivery for purchases.

Timely procurement of raw materials to synchronize with customer expectations. Develop a system to reduce inventory levels. Balance inventory levels and achieve on time deliveries in several instances.

Participated in all required audits from customers as well as financial institutions.

Meet with raw material vendors as to review and negotiate contract pricing or discuss issues pertaining to commodity. Interacted with customers regarding concerns and issues to ensure optimal customer satisfaction

Communicate with all levels of the organization regarding scheduling & production conflicts

April 1990 to Feb 15, 2002

Rock-Tenn Company : El Paso, Texas

Customer Service Manager

Supervised and assisted 5 Customer Service Reps.

Created guidelines for Customer Service Reps to use on tracking orders and reviewing aged inventory.

Responsible for top 10 customers; Coordinate orders for on time delivery with a success factor of 91% on time delivery compared to 78% prior to tracking orders.

Resolved customer conflicts with quality issue or delayed orders; Visit customers on site as needed.

Developed and implemented a filing system to store Customers specs, samples and item history.

Work closely with Production and Scheduling to develop priority of orders.

Managed Inventory levels to keep from exceeding Customer limits.

Collected data to demonstrate improvement of on time delivery, aged inventory, order entry tracking and Customer Satisfaction. Tracking aged inventory resulted in a decrease from $228K to $95K.

Various positions held while associated with Rock-Tenn

Plant Manager

Accounting Manager

Education

University Of Phoenix - Bachelor of Science in Business Management Jan. 2001

SPC and ISO 9001 Training with Lloyds Registor- March 2000

Focused Results – Completed twelve week course on managing employees – Dec 1999

Dale Carnegie - Completed twelve week course for Public Speaking - Dec. 1997

Skills :

Epicore, AS 400; BPCS ; Xelus planning Tool ; Excel ; Word ; Outlook; & Power Point

OSHA 30-hour course

ISO 9001-2008- Certified Internal Auditor

5 Why’s – Cause Mapping

Oracle and Oracle CRM – Demantra (Forecasting System)

Business Objects

References upon request

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