Manager Analyst

JAMES S. LUKASIEWICZ

**** ******** ** *****, ** *4846 330-***-**** ***.***********@*****.***

Business Analyst & Operations Manager

A dynamic Business Analyst and Operations Manager seeks to bring 25+ years of progressive experience to an industry-leading employer. Strong history in a variety of information systems management, business analytics, process management, risk management, process improvement, and operations oversight positions utilizing proven methodologies and out of the box solutions . Proven record of implementing needed change to reduce costs and errors. Experience in Finance/Accounting, Healthcare, and Insurance. Skilled in risk management, complex project coordination, system development & testing, as well as timeline/budget control, team leadership, ITIL processes analysis/improvement, property management, and more key duties. Diligent and goal-oriented, with the skills and experience needed to make an immediate positive impact as part of any fast-paced team.

Areas of Expertise

Information Systems Management

Cross-Functional Team Leadership

Data mining & report creation

Process Improvement

Implementing New Systems

Reducing Costs/Errors (50-60%)

Expert Business Analytics Skills

Complex Project Coordination

Improving $147-$500MM Portfolios

BSIM, Concentration in Personnel

TSO, ACCESS, QMF, TM1 development /usage

Expert Operations Oversight

Timeline/Budget Control

Call Center Supervision

Software Testing

Process/technical documentation

Risk Management/Reduction

Professional Experience

J2A, LLC – Sr. Business Analyst (Lead) July 2019 to May 2020

Client: Cleveland Clinic - Global Business Transformation Project (Cleveland Clinic is transforming its operating model and implementing new cloud software (Oracle, iValua, Strata), and implementing other technologies such as Teradata ).

Conducted elicitations of technical/data requirements and specifications for reports that were

developed in the new reporting systems.

Managed 3-5 BA’s in coordinating revisions to requirements and managed the change management process

Analyzed and validated requirements to ensure business needs were met, as well as providing detailed guidance to the BA team, Workstreams, and other partners.

System Integration Testing to evaluate the system’s compliance against specified requirements

Collaborated and documented deliverables using JIRA/Confluence

Used Sharepoint and MS Project to document status’ of project milestones and deliverables

Tracked the progress of and updated stakeholders on the status of reports through the various steps in the development life cycle (SDLC).

RENHILL, Inc, Sandusky, OH – Professional Teaching Jul 2018 to Jun 2019

Professional Teaching assignment in Mathematics

Curriculum development

Technology improvements

KEYBANK, NA, Cleveland, OH – Lead Management Reporting Analyst Dec 2016 to Jun 2018

Responsible for completion of all EOM processing for finance systems, including reconciliations, resolution of variances, and reporting modules.

Responsible for production completion, review, management of, and SLA adherence for numerous reporting and system support processes

Responsible for the business analysis of, and project management functions across a wide spectrum of bank reporting projects

Managed support and installations for the departments bank-wide profitability system

Developed new processes designed to enhance profitability, increase efficiency of operations, and improve legacy functions; documented project improvement utilizing sharepoint and other tools as required

Coordination of upgraded documentation efforts in support of the department’s mission

Developed new reports, models, databases to support in depth analysis of system to GL reconciliations

Performed detailed analysis of recon items, system anomalies, and other issues

Worked with many levels of management on cross-functional, cross-platform, and emergent processes; being developed

ROBERT HALF & ASSOC, Cleveland, OH – Business Analyst Jan 2016 to Aug 2016

Responsible for system testing of a large multi-national insurance firm

Managed the ticket flow to/from development, and the promotion to the next testing phase

Developed a monitoring system for tickets in test, utilizing Sharepoint; and for the overall success of a build

Coordinated efforts with automated testing to streamline and automate test cases

Redesigned the regression testing process to make it more robust

Managed the development of and integration of new products and enhancements from development to production

GENESIS 10, Cleveland, OH – Service Desk Manager / IT Admin Oct 2014 to Jan 2016

Responsible for the Service desk (Tier 1) for a Large, Nationwide Real estate development Company, including all operations of the Service desk according to ITIL standards.

Aggressively set standards for service levels & completion of tickets, at or above SLA expectations

Managed all Human Resource functions

Developed an aggressive program of process improvement initiatives and associated (sharepoint) documentation, resulting in strong process controls and continuous improvement.

Developed/Managed the training and professional development of six technicians, including implementations, and result analysis

Developed a set of comprehensive metrics & reporting methods for Senior management

PMI, LLC, Bellevue, OH - Property Manager/Operations Sept 2012- Oct 2014

Responsible for all areas of USDA/HUD apartment complex management, including: profit and losses, contractual review and compliance, government regulations, supervision of maintenance staff, and more.

Operations analysis and improvement on business operations, systems, and technology.

Managing all the marketing, collections, and sales development functions for a fast-paced office.

CONSULTING-Business (Private concern/business) Nov 2011 – Sept 2012

PNC Bank/National City Bank, Cleveland, OH - Business Systems Analyst Aug 2005 - Sept 2011

Oversaw system testing, integration, and product/features rollouts for multi-billion dollar investment portfolios.

Developed business requirements on many projects and, as part of the SDLC process for multiple investment product system initiatives.

Managed bank operations of major ($500MM+) portfolio conversions for associated investment companies.

Oversaw complex product, integration, mergers and acquisitions, investment sweep and applications projects; utilizing many commonly accepted principles including JAD and other concepts on system application development teams, to more efficiently arrive at a more defined and accurate business requirements, with better participation and buy-in.

Developed detailed specific testing scripts, and also utilized automated script software to manage the testing process

Utilized risk management disciplines to analyze the risk profile of products & customers, and to manage the risk parameters of the different projects.

Functioned as the key team member on development teams, and as the project leader, on initiatives involving the business segments themselves and IT resources. Utilized significant interactive methodologies and Use cases, where applicable, to better capture the interactions necessary to achieve stated goals. Utilized sharepoint to document and facilitate collaborative efforts on teams, as well as a repository for project documents.

Supported specific business lines, including operation process, testing, script, and results validation development, with and emphasis on quality assurance and change management using traceability matrices and other control concepts.

Enhanced testing, security, and system/product implementation/delivery by using IT/project management skills.

First Merit Bank, Akron, OH – Promoted through Multiple Positions 2002-2005

Operations Officer/Risk Manager (2003-2005)

Implemented business analytics and risk management initiatives on a $147MM portfolio

Championed and worked on initial concept development, through business requirement gathering, managing the dynamic requirements change process, and into development, testing, and implementation for numerous initiatives using Gap analysis principles to identify shortcomings and an analysis of where we are versus where we need to be.

Reduced credit risk and grew portfolio by setting goals, strategic planning, strategy development, and risk analysis.

Managed the data warehouse for the new Credit card portfolio analysis system.

Managed the FDR (processor) relationship and performed all adaptive (risk) system analysis.

Optimized risk strategy by seeking ongoing strategy development and system maintenance.; while exceeded goals in developing portfolio level strategies

Reduced data acquisitions costs (>50%) and improved access by implementing a new Brio reporting system

Customer Service/Operations Manager (2002-2003)

Managed all Bankcard call center customer service initiatives, daily operational functions, and question resolutions.

Developed new processes to reduce new account processing and maintenance transaction errors by over 60%.

Managed complex projects, oversaw business analysis, and developed an account input production control system

Increase thru-put by 8% on new accounts; Initiated performance based reviews of data entry employees.

Aided decision making by redesigning reporting, including new ad-hoc reports/senior management reporting tools.

Xonex International, Warrensville Heights, OH - Corporate MIS/IT Manager 1999–2002

Directed and executed all corporate MIS initiatives, projects, daily operations, and new security program.

Led executive level teams towards business requirement development, where none existed previously

Oversaw a phased upgrade of ALL existing systems and total LAN replacement, both on time and under budget.

Revised technology purchase methods to reduce costs (35%+) and implemented a rework of the EDI process

Career note: Other relevant roles include positions with the Ohio Savings Bank (1993-1999), Bank One (1986-1993) and the U.S. Navy (R) (1986-2007).

Education:

Bachelor of Science, Management, Personnel Concentration - University of Akron, Akron, OH

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