Customer Service/Administrative
Resume:
Holly L Paul 570-***-****
**********@*****.***
OBJECTIVE
A complex and challenging administrative position requiring a technical aptitude that will allow me to utilize and build upon existing skills while offering new ones to be mas- tered.
SKILLS & ABILITIES
o Windows 98/XP/Vista/7/8/10
o Mac OS X
o Microsoft Office
o Microsoft Outlook
o Adobe Reader/Acrobat
o Advanced Query Tool (AQT)
o SAS 9.2
o Avaya CMS Supervisor
o InfusionSoft
o Magazine Manager
o Maris
o SharePoint
o PuTtY
o AS400
o Compliance360
o Multi-Line/Extension Telephone
o Printer, Scanner, Fax Machine
o 55+ wpm Typing Skills
o Customer Service
o Inventory Management
o Trackwise
o Quality Control
o Efficiency Wizard
o Multi-Tasking
o Highly Organized
COMMUNICATION
Excellent ability to build strong rapport with colleagues and clients to create networks that optimize my ability to deliver results promptly and effectively. LEADERSHIP
More than three years supervisory experience with staff of 5-15. Included interviewing, training, scheduling, and Human Resource documentation and payroll processing. EXPERIENCE
VOLT EMPLOYMENT SERVICES 6/2019-4/2020
Quality Assurance Specialist
-Performed final QA review of production records to then be scanned into digital li- brary; including maintenance of log database, tracking of problem records, releasing product for shipment.
-Researched, recorded, and verified sterilization information pertaining to individual production records. Also verified certifications created to accompany customer orders. VILLA SCHIANO/SCHIANO'S 11/2016-4/2019
Server
-Utilized customer service and organizational skills to provide customers with a pleas- ant dining experience.
CAREGIVER SABBATICAL 10/2015-11/2016
Holly L Paul 570-***-****
**********@*****.***
HIDEF LIFESTYLE, INC. 2/2015-10/2015
Merchandising Assistant
-Created and modified product ads across multiple online platforms, ensuring the in- tegrity of product descriptions, images and prices remained in line with contractual obligations, when applicable.
-Maintained promotional calendar and set up promotional pricing within multiple mar- ketplaces.
WINDFALL MARKETING 8/2014-5/2015
Administrative Consultant
-Managed prospect outreach email campaigns, proofread marketing material and web- site content.
PENNSYLVANIA HIGHER EDUCATION ASSISTANCE AGENCY 2/2013-8/2014 Technical Support Administrator
-Created and distributed call center and email statistic reports to Senior Management and external clients to illustrate daily/weekly/monthly production trends for analysis.
-Published technical procedures for system access requests and manual reports/tasks to be used for training purposes, or as requirements for automation projects.
-Developed and implemented an improved process and workflow to handle depart- mental requests for access to various UNIX/mail servers, DB2/Access/SQL databases, LAN/Page Center groups/locations, Outlook distribution group access/creation and software installation/licensing.
-Researched existing individual access across the various platforms, using gap analy- sis to create profiles by position - necessary to provide documentation for system se- curity and for use in New Hire set ups.
CAREGIVER SABBATICAL 8/2011-2/2013
INSURANCENEWSNET.COM, INC. 1/2010-7/2011
Ad Trafficker/CRM Administrator/Sales Assistant
-Customized Web-based CRM modules and reports to meet various needs of Senior Management and the Marketing, Design, Accounting, Editorial and Sales departments, which facilitated the improvement of existing workflows and processes. Granted ac- cess, and providing training and support, as needed.
-Served as client liaison for Marketing and Design teams, by maintaining print and digi- tal ad schedules and gathering marketing materials and approvals.
-Standardized formal proposals by creating an HTML template for use by the Regional Sales Team.
APPLEONE EMPLOYMENT SERVICES 7/2009-1/2010
Volunteer Recruitment Coordinator/Manager - Muscular Dystrophy Association
-Successfully recruited local business owners and executives for local fundraising events, meeting or exceeding predetermined quotas.
-Trained and managed team of VRCs and maintained contact with current participants to assist them in creating a successful mini campaign. SPIRIT HALLOWEEN SUPERSTORES, LLC. 8/2005-10/2015
Store Manager - 4 Seasons
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