Sales Customer Service
Resume:
Oak Lawn, IL *****
708-***-**** (Home)
708-***-**** (Cell)
Aasta T. Mazur
Objective
To apply my education, experience and management/leadership skills with an innovative company offering growth, challenge and diversity.
Experience
1997-2019 Bagcraft Packaging, A Novolex Brand
Chicago, IL
Marketing Product Manager – Food Contact – 2015 to 2019
Work closely with sales reps to drive new business opportunities.
Manage stock product line and private label.
Set pricing with pricing group to meet revenue and profitability goals.
Develop sales tools and collateral including sample kits and competitive information.
Work closely with all internal departments to ensure customer needs are met.
Maintain Sales coding within the AS400 system.
Maintain Data Pool sites.
Maintain Broker Agreements.
Manage Sales & Marketing Funds through Blacksmith.
Marketing Project Manager – 2008 to 2015
Lead Project Manager for Commercial Business Unit.
Manage trade show schedule with three business units.
Manage Sales Marketing Funds and Blacksmith.
Responsible for the administration of the annual Marketing Budget.
Manage Sample Dept. Coordinator and Prototype Specialist.
Product Services Manager – 2006 to 2008
Responsible for managing a department of four Product Service techs.
Responsible for providing accurate product setup and maintenance to five manufacturing facilities.
Coordinate the processing of custom orders through quote analysis, graphics, machine specs, schedule, production and shipping.
Created and maintained performance measurements to provide continuous improvement.
Provide internal support for both Consumer Packaging and Processor divisions of sales and brokers.
Process all invoicing for art and plate charges.
Customer Service Supervisor (Custom Products) – 2002 to 2006
Lead and supported a department of three customer service representatives.
Maintained high profile accounts and attended sales calls with regional sales managers.
Liaison for all internal departments and national sales team.
Assist sales, brokers and customers with packaging recommendations.
Technical and graphical analysis on custom print orders.
Provided quotes for repeat custom print business.
Maintained contract agreements for the east coast region.
Customer Service Supervisor – 1998 to 2002
Assisted in the reorganization of customer service into two departments; customer service and sales service.
Lead and supported a department of six customer service representatives.
Created and presented quarterly reports to upper management on department activity.
Provided training and problem solving.
Responsible for timely credit validation and return authorization.
Liaison for all internal departments and national sales team.
Customer Service Representative – 1997 to 1998
Supported the east coast region.
Order processing and credit validation.
Maintained weekly inventory reports for high profile accounts.
1994-1997 S&G Packaging, LLC, Chicago, IL
Customer Service Coordinator/Scheduler – 1995 to 1997
Cost implementation of price listing for customers.
Order production scheduling, twenty-four (hour) shifts.
Liaison for plant personnel and sales team.
Supervised New Jersey warehouse in-bound and out-bound product inventory.
Scheduling of product volume in the Ohio plant.
Managing and maintaining high profile national accounts.
Procuring inventory levels for purchased stock product.
Responsible for credit resolution validation.
Production Entry – 1995
Data Entry of machine production time schedules.
Maintained consumption reports of machine supplies.
Transportation Assistant – 1994 to 1995
Coordination of plant traffic.
Back-up for Purchasing Manager.
Quality control of rejected product.
Education
St. Xavier University, Chicago, IL
Expected graduation date: May 2020, Overall GPA: 4.00
Associate in Science, Business, Moraine Valley Community College, Palos Hills, IL
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