EXPERIENCE SUMMARY

Having **+ years of IT experience which Includes 7 years of Salesforce.com CRM and 6 years of Siebel CRM.

Well versed with all the phases of Software Development Life Cycle (SDLC) including Requirement Analysis, Design, Development, Testing, Implementation and support.

Experience in setup, Configuration, Customization and Support of Salesforce.com CRM and related applications.

Modified Business Requirement Document, identified process repetitions, bottlenecks.

Planned testing strategy, created and signed off test-script, executed User Acceptance Test and Product demo at end of each sprint\release.

Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.

Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects.

Experience in integration with external systems using Apex Language Web services and REST APIs.

Experience in designing and developing Force.com based Apps / Products using Apex, Visual force Pages, Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.

Good Knowledge of Salesforce Lightning.

Expert in writing Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.

Experience in creating the Validation Rules, Approval Process and workflows for automated lead routing, lead escalation and email alerts.

Experience working with Force.com IDE for development and deployment.

Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.

Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.

Knowledge on related applications, cloud computing, web technology.

Experience with Customer Support (Service Cloud).

Strong skills include Siebel 8.x,7.8,7.7(Siebel EAI, eScripting, Workflows, Configuration,Order Management, Siebel Tools) Siebel 7.5, Siebel 6.3. Informatica.

Hands on developing Saleforce.com application and Integrating Salesforce.com with external systems using REST services

Has Good Experience in Telecom Domain with Telecom gaints like (Virgin Mobile USA, British Telecom and Expresso Telecom).

Involved in creation of high level and Detailed Technical Design Document based on the requirements and Business Change requests

Involved in Post Upgrade tasks in Siebel from 6.3 to 7.7 and 8.0 versions

Involved in Setting up Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools. Involved in setting up Positions for Siebel applications users.

Involved in Project management activities like Creating Traceability matrics, creating Project Plan.

Developed Real time integration to integrating the Siebel Application with external applications using Siebel EAI (Business services, VBC, Workflow and Integration Objects)

Led team for successful implementation of Siebel Systems.

Trained fresheres in Siebel.

Apart from USA, has Onsite Experience for two other countries United Kingdom(UK) for Client British Telcome and Norway for Client (DNV).

ACADEMICS

Master of Technology (M.Tech) from Indian Institue of Technology (IIT) Roorkee, 2004 with 8.64 CGPA.

TECHNICAL SUMMARY

SFDC Technologies: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, S-Controls, Apex Web Services, Apex REST services, Force.com Eclipse IDE, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

Web Technologies: HTML, CSS, Java script.

Web Services: SOAP, WSDL, XML

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

TRAININGS

Salesforce.Com Training.

Siebel Training.

CMMI Quality training.

Project Management Training.

Informatica Training.

Training in Scrum Methodology in Autodesk, Inc.

WORK EXPERIENCE

1.ERCOT from Oct 2016 to till Date

Environment: Salesforce Enterprise Edition, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Force.com Eclipse plug in, Eclipse, Unit testing, Import Wizard.

Role & Responsibilities:

As Senior Developer in a Scrum Team

Developed the Registration system in Salesforce application.

Used the Service cloud for Settlements Disputes and Service Requests.

Developed REST service Apex classes for Integration from Tibco Middle ware.

Explored converting of existing Salesforce classic application into Lightening App.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.

Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.

Worked with various salesforce.com standard objects like Cases, Accounts, Contacts, Assets, SrviceContracts, Entitlement, Order, OrderLineItem and Products.

Expert in Salesforce.com Sales and Service cloud implementation.

Created workflow rules, time triggered workflows.

Developed page layouts, search layouts to organize fields and other components on a record detail and edit pages.

Developed Apex Classes, Apex Triggers and Validation rules for Leads.

Developed custom objects and custom tabs for various modules of applications.

Extended standard native Force.com functionality using Visualforce, Apex and Web services.

SOQL queries to fetch the data from Workbench and Explorer.

In Administrative function, created profiles and implemented Object level, field-level and record-level security.

Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.

Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.

2.Autodesk Inc. USA from Nov 2012 to Sep 2016

Environment: Salesforce Enterprise Edition, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Force.com Eclipse plug in, Eclipse, Unit testing, Import Wizard.

Role & Responsibilities:

As Senior Developer in a Scrum Team

Successfully delivered high value projects such as Amazon Integration, Renewal functionality.

Performed the roles of Salesforce.com Developer and Administrator in the organization.

Worked under Agile SDLC using Scrum methodology.

Developed REST service Apex classes for Integration from Ruby Service Layer.

Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.

Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.

Worked with various salesforce.com standard objects like Cases, Accounts, Contacts, Assets, SrviceContracts, Entitlement, Order, OrderLineItem and Products.

Expert in Salesforce.com Sales and Service cloud implementation.

Configured workflow rules, time triggered workflows.

Created page layouts, search layouts to organize fields and other components on a record detail and edit pages.

Involved in developing Apex Classes, Apex Triggers and Validation rules for Leads.

Integrating the application with SOAP Web services and also Informatica Web services.

Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.

Been a part of Unit testing and guided my offshore Developers.

Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.

Developed custom objects and custom tabs for various modules of applications.

Extended standard native Force.com functionality using Visualforce, Apex and Web services.

Written SOQL and SOSL queries using Force.com explorer.

Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.

Migrated Renewals functionality from Siebel to Salesforce.

3.Toyota Automobiles (USA) from May 2012 – Oct 2012

For Siebel to Salesforce.com Migration Project.

Environment: Saleforce.com platform, Apex, Visualforce, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox, Test Classes.

Role & Responsibilities:

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created profiles and implemented Object and field level security to hide critical information.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.

Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Developed Apex triggers, Apex classes and test classes working around the governor limits.

Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.

Integrate of Application with Salesforce.com with using SOAP web services API and WebSphere Cast iron.

Created email templates and inbound emails using Visualforce for the clients and customers.

Used Dashboards to keep in track the percentage of sales.

4.Toyota Automobiles (USA) from August 2009 – Apr 2012

Environment: SUN Solaris, Siebel 8.0.0.9,Oracle 11g.

Technologies in Siebel: EAI, Configuration, Workflows, Scripting, Actuate Reports.

Role & Responsibilities:

Led a team of Seven Consultants to enhance the Contact Center Application for the Toyota contact center while work in the areas of Business, Technology Strategy and IT Project Delivery, Process Streamlining and Improvement

Responsible for all Support related issues and meeting the SLA’s for the tickets.

Involved in resolving issues in Enhancement and Support Projects.

Involved in Requirements gathering, Estimation, Design and Development

Involved in creation of Web Services (outbound/Inbound).

Involved in creation of Integration Objects, Data Maps.

Involved in creation of Policies, RCR’s.

Involved in configuration, Scripting.

Involved in developing Actuate Reports.

Responsible for zero defects UAT release.

Responsible for Migrating data from Siebel to external systems using Informatica ETL Tool.

Brought best practices awareness, and has begun to develop and implement a solutions roadmap and standard operating procedure for the Customer Services IT portfolio by working with IT and Business.

Involved in developing Informatica Mappings and Workflows and writing SQL overrides.

5.BTInfonet from August 2007 – July 2009 for (USA/UK)

Environment: Windows 2000 NT, Siebel 7.8,Oracle10g

Technologies in Siebel: Configuration, Workflows, Scripting, EAI, Product Configuration, Order Management.

Role & Responsibilities:

As Onsite coordinator and Offshore Lead

Responsible for Requirements gathering for the CR’s at Onsite and Designing the Same.

Involved in developing the CR’s

Involved in modifying the existing Interfaces.

Worked on Order Management functionalities this involved Order submissions, Refunds, Order Cancellations, Reships and Installments.

Created Custom business services and used Siebel EAI Business Services, Integration objects, EAI Data Mapper, XML Converter and EAI HTTP Transport Adapter.

Worked on Web Services and Workflows to integrate Siebel with other applications

Imported WSDLs provided by other applications.

Developed web services to retrieve and update the data in legacy applications.

Configured Proxy Business Service consuming external WSDL file and generating SOAP message

Configuring different EAI objects like Integration Objects, Workflows, and Business Services.

Involved in writing new Business components, Business Objects and making changes to the existing Business components, Business Objects.

Implemented Scripts in BC, Applet, Application and Business Service.

Performing Server/Browser side scripting in Applet, BC and Business Service level.

Customization of Business Services, Integration Objects, Business Objects, Business Components, Applets, Views and Screens to match the requirements.

Worked on applets, business components, business objects, views, screens, configured pick applets, MVG Applets, Search Specs, Links, Joins, and BC User Properties etc

Implemented error handling by creating new User Defined Errors under message category.

Enhancement of the existing functionality based on the changed business requirement.

Worked with the Testing team to resolve, fixing & testing defects found during Testing

6.DNV Concert for Det Norskey Veritas (DNV)(Norway) Jan 2007 – July 2007

Environment: Windows 2000 NT, Siebel 7.8,Oracle9i

Technologies in Siebel: Configuration, Workflows, Scripting, EAI.

Role & Responsibilities:

As an Onsite/Offshore Developer

Involved in Configuration of Siebel, eScript, Siebel Proposal Templates

Involved in Successful Signoff for UAT fixes at Onsite.

Implemented Scripts in BC, Applet and Business Service.

Performing Server/Browser side scripting in Applet, BC and Business Service level.

Customization of Business Services, Business Objects, Business Components, Applets, Views and Screens to match the requirements.

Worked on applets, business components, business objects, views, screens, configured pick applets, MVG Applets, Search Specs, Links, Joins, and BC User Properties etc

Implemented error handling by creating new User Defined Errors under message category.

Enhancement of the existing functionality based on the changed business requirement.

Designed the Workflows to manage the flow of Work in a Business process using Business Objects, Business components with the pre-defined actions such as Notifications, Assignment, Database Operations, view navigation, Integration requests, and Server component requests along with exception handling

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