RUTH HOLLAND-RICHARDSON

403-***-****

addvom@r.postjobfree.com

Linkedin.com/in/ruth-holland-richardson

Highly accomplished administrative professional with extensive and progressive years of experience in large organizations. Valued for an exemplary work ethic, with ability to exercise judgement, discretion and tact. Adaptable to rapidly changing priorities. Known for learning and implementing new techniques and processes. Aiming to leverage my skills to fulfill an Executive Administrative role.

CORE COMPETENCIES

• Key relationship building within organization and externally

• Financial oversight, including budget development, expense submission and reconciliation

• Time management

• Event planning, including media relations and

international conferences

• Clear, concise oral and written communication skills

• Proactive, critical thinker, able to work independently

• Develop and implement administrative service

priorities and workflow efficiencies

• Manage complex tasks with multiple changing

priorities and deadlines

• Intermediate to advanced Office Suite, Outlook,

email, Sharepoint, Skype, ESP timekeeping

• File management

PROFESSIONAL EXPERIENCE

Alberta Health Services – Calgary, Alberta 2008 - 2017 EXECUTIVE ADMINISTRATIVE COORDINATOR – June 2017 - March 2020 Optimized executive's time by managing all calendar and travel arrangements while accommodating multiple changing priorities. Accountable for fiscal management and record keeping of expense claims, ensuring adherence to corporate policies and procedures.

• Protected and prioritized Vice President, Chief Operations Officer and Executive Lead’s time by initiating and maintaining collaborative relationships with peers.

• Built solid relationships with external stakeholders including Alberta Health, Provincial and Federal Government, and Calgary Police Service.

• Mentored and supported administrative colleagues, particularly those new to the portfolio, while providing expert knowledge of AHS policies and procedures.

• Developed process to record and track all hiring requests and approval to post positions for hiring staff for massive portfolio, including Central and Southern Alberta, Calgary Zone and Population, Public and Indigenous Health. ADMINISTRATIVE ASSISTANT – March 2016 – June 2017

Worked collaboratively in integrated office environment, providing a broad range of sensitive and confidential administrative functions, including calendar management, timekeeping, maintaining office supplies, maintaining records management database systems. Preparation of invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Organized electronic and paper files.

• Under the direction of the Associate Medical Director assisted in development of Master Department Disaster Plan.

• Led project to audit and archive physician files, collaborating with file clerk to establish a logistical process map and manual.

• Developed and maintained consistent Senior Medical Leadership call schedule for 11 professionals.

• Independently and in collaboration with Calgary Zone Medical departments, initiated and maintained internal webpage, ensuring current and relevant information was available.

• Nurtured and maintained relationships within Alberta Health Services Calgary Zone.

• Promoted to Executive Administrative Coordinator. ADMINISTRATIVE ASSISTANT (Temporary Contract) - November 2016 – April 2017 Provided senior level administrative support, applying comprehensive organizational knowledge to the VP Quality and Chief Medical Officer (the Executive). Managed complex calendar and travel arrangements to optimize executive’s time. Drafted correspondence, researched and prepared background material for meetings. Accountable for fiscal management and record keeping of expense claims for direct reports, adhering to corporate policies and processes and for preparing, tracking and submitting Executive's expenses. Portfolio senior leader timekeeper.

• Acknowledged for supporting and mentoring administrative colleagues to develop expertise and experience navigating Alberta Health Services processes, policies and guidelines.

• Engaged with external stakeholders, including Alberta Health, Provincial Government, and College of Physicians and Surgeons to ensure workflow efficiencies.

ADMINISTRATIVE MANAGER – May 2008 – March 2016

Responsible and accountable for day to day administrative operations of the department. Included recruitment, training, providing direction to, coaching of and performance management of administrative team at five acute care sites. Executive assistant to department head and manger. Accountable for fiscal management and record keeping of department budgets from Alberta Health Services, University of Calgary and Calgary Health Trusts, adhering to corporate policies and processes and for preparing, tracking and submitting Executive's expenses.

• Planned, developed and implemented new administrative processes and efficiencies and allocated appropriate resources, resulting in more productive team.

• Initiated administrative process for physician practice assessments requested by other zones, which ensured recruited physicians were qualified to provide anesthetic services to patient populations across the province.

• In collaboration with department head and department manager, assisted with review, analysis and reporting of Alberta Health Services, University of Calgary and Calgary Health Trust budgets which resulted in resolution of monthly discrepancies.

• Initiated Alberta Health Services medical staff appointments and privileges processes, administrative contracts and University of Calgary physician appointments and administrative contracts, utilizing stringent legal policies and procedures.

• Proactively complied data and drafted annual report for presentation to Zone Medical Affairs Department and the University of Calgary Faculty of Medicine.

• Invited to participate and provide feedback to Medical Staff Office process development and improvement sessions, resulting in ongoing development and improvements. PRIOR EXPERIENCE

National Health Service – Oxford, England August 2002 – January 2008 CRANIOFACIAL UNIT COORDINATER/ADMINISTRATIVE MANAGER – PLASTIC SURGERY AND EAR NOSE AND THROAT DEPARTMENTS

Coordinator of multi-disciplinary team in the Craniofacial Unit, reporting to the Medical Director and the National Health Service, ensuring delivery of coordinated and timely care for highly complex patients. Administrative team lead for 35 administrative secretaries for the Department of Plastic and Reconstructive Surgery and the Ear, Nose and Throat Department.

• Initiated regular monthly meetings with coordinator colleagues from four specialized craniofacial units across the United Kingdom, which resulted in increased cooperation between units and development of best administrative practices, resulting in improved service for these highly complex patients.

• Complied data, drafted and produced annual report for the Craniofacial Unit at the Oxford Radcliffe Hospital.

• Responsible for the successful introduction of outsourced audiotyping service and voice recognition software for the Departments of Plastic Surgery and Ear, Nose and Throat. Project reduced turnaround time, resulting in more complete patient records, and timely and appropriate patient care.

• Department of Plastic Surgery became beta testing department for introduction of new patient record and bookings systems at my instigation. Team’s feedback resulted in improvements and smoother roll out across other units and a more engaged team to major change processes.

• Managed site move for three departments to new hospital. Developed floor plans for each area utilizing existing furnishings. Move was accomplished with no records missing and all offices furnished to the satisfaction of staff and physicians.

• Planned, in collaboration with Craniofacial Unit team, first ever International Conference on Craniofacial Abnormalities, including booking venues, arranging catering, soliciting sponsorship from drug companies, and assembling conference packages.

• Coordinated with British Broadcasting Company filming of a special series about the Unit to spotlight the work done across the country with this patient population. Arranged for patients and families to share their stories, unit team members to be interviewed, and arranging permission for filming on the inpatient unit and operating room, and accompanying film crew at all times.

PROFESSIONAL DEVELOPMENT AND EDUCATION

Certificate, Microsoft Excel Level 3

Various professional development courses, Art of Accountability, Alberta Health Services Finance for Non-Finance Managers, Developing and Managing Budgets, Increasing Personal Effectiveness Through Self Awareness and Communication Medical Transcription Certificate - SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY, Calgary, AB VOLUNTEER EXPERIENCE

2019-2020 – Alberta Animal Rescue Crew Society (AARCS) Provided care to rescue dogs brought in to be adopted, cleaning kennels, feeding, walking, and giving affection to them. 1988 – 2000 – Alberta Children’s Hospital Foundation During this period, I volunteered for several fundraising initiatives, including the Children’s Miracle Network Telethon answering pledge calls and performing administrative duties, Teddy Bear’s Picnic in the BASH tent applying casts to the children’s friends and for the River Boat races, registering entrants. After these volunteer opportunities, I was invited to join the organizing committee for the Teddy Bear’s picnic and the River Boat races, serving in various capacities. Vocational Rehabilitation Research Institute (VRRI) In high school, I spent a winter volunteering as a swim instructor. My students were two deaf brothers, and a young girl with cerebral palsy.

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