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Customer Service Information

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Posted:
June 17, 2020

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Resume:

KABOGOZA EDIMON GREGORIOS

Phone : +971-*********

Email : addvlx@r.postjobfree.com

Address : ABU DHABI UAE

APPLYING FOR BARISTA/WAITER

CAREER OBJECTIVE

I am a conscientious and a highly organized efficient person with a precise approach to work which has produced excellent results to date. Able to manage own time effectively and prioritize workload. Experienced at working to tight deadlines and under considerable pressure.

PERSONAL INFORMATION

Nationality : Ugandan

Passport : B1248286

Gender : Male

Visa Status : Employment visa

Email : addvlx@r.postjobfree.com

WORK EXPERIENCE

Café mandarina uae Abu Dhabi

Barista September 2018 to date

Responsible for excellent customer service, preparing and serving hot and cold accurately and expeditiously

Process drink orders that range from basic to complex, quick and efficiently.

Sell and merchandise other products like pastries and seasonal items

Maintain clean working environment

Develop specialty coffees to be featured on our monthly menus

Monitor inventories o supplies at hand

Uphold the company’s brand and professional standards

Won employ of the month now three times

Shakespeare and co Abu Dhabi uae

Barman/server june2016 to September 2018

Excelled in providing good service and creative coffee drinks at Shakespeare and co one of the biggest cafes in the united Arab emirates

Created personalized or customized drinks for customers who were unable to find their favorite beverages in the menu and they usually liked the service

I left the place after an achievement of inventing and fixing five different types of cocktails iin the menu.

Alison café l.l.c Manama Bahrain

Barista june2016 to June 2017

Ensuring all menu items are prepared timely and served according to venue standards

Keep clean and organized work area always

Making good tastes of both hot and cold beverages following the perfect measurements and temperatures respectively as per the venue standards

Be able to work perfect even under considerable pressure

Be mindful of the inventory to avoid availability problems

Understanding the order of the guest is also crucial

Team work should be focused on

General hygiene is so important

Cleaning coffee machines and grinders is one of the basic ways to making good beverages

Always us hygienic materials eg hair net, gloves and sanitizers for a healthy work place

HOTEL AFRICANA UGANDA AS A WAITER [2013 – 2014]

DUTIES

Welcoming and seating customers to their favorite tables

Explaining the menu and specials to the guests

Taking orders

Posting orders on the POS or point off sale

Serving correct orders on correct tables respectively

Mix and serve drinks as directed

Handling guest’s complaints professionary and escalate serious issues to the in charge

Time management while serving food and beverages

SKILLS AND COMPETENCIES.

Friendly and engaging.

Perfect communication skills.

Flexibility and adaptation to changing environments.

Quick learner.

Self-disciplined.

Excellent team working skills

ACADEMICQUALIFICATION:

Completed Higher School from Uganda

Uganda Advanced Certificate in Business Administration.

LANGUAGE ANDCOMMUNICATIONSKILLS

Language

Reading

Speaking

Written

English

Excellent

Excellent

Excellent

Arabic

Poor

basic

poor

swahili

good

better

better

Luganda

excellent

excellent

excellent

REFEREES:

Available on request

DECLARATION

I EDIMON KABOGOZA hereby assure you that all the above information is true to the best of my knowledge.



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