Jada Yeager

EXECUTIVE PROFILE:

Detail-oriented and

enthusiastic, I am skilled in

working in fast-paced

environments and

am proficient in building

professional relationships with

customers. I have +4 years in

the customer service

environment.

SKILLS AND

EXPERTISE:

-Conflict resolution

-Active Listener

-Microsoft Office

-Quick Thinker

CONTACT

INFORMATION:

Mobile: 636-***-****

Email: addvkw@r.postjobfree.com

EMPLOYMENT HISTORY:

RCS Associate

Indiana University Health Aug 2019 to Present

-Assist patients in resolving coding and charge disputes

-Consistently exceed benchmarks for productivity and quality

-Bill medical insurance

-Insurance Verification

-Cashiering

Customer Care Specialist

Sallie Mae Bank Nov 2017 to May 2019

-Assist customers in resolving issues with their student loan accounts and personal loan accounts

-Provide assistance with the service-member civil relief act and other military benefits for service members

-Consistently exceed benchmarks for quality and compliance

-Deescalate calls with dissatisfied customers

-Participated in developing customer educational videos for company Store Manager/ Assistant Manager

Dairy Queen Ltd Brazier Sep 2014 to Oct 2017

-Distribute and delegate workload for daily duties and lead and train staff

-Handle elevated customer disputes

-Monitor staff’s performance and customer service

-Purchase supplies for monthly trends according to previous sales activity ACADEMIC BACKGROUND:

Indiana University East

Bachelor of Science, Communications

2020

Expected graduation for degree in

Communications is December 2020

Lawrence Central High

School

High School Diploma 2016

-LC Leaders

-College and Career Club

-AVID

Contact this candidate