Salesforce Sales

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Meghana

Ramanna

Hartford,Connecticut

Phone : 860-***-****

Email : addvka@r.postjobfree.com

Salesforce Professional with years of experience in Salesforce administration and Oracle CPQ Development.

Areas of Core Competency

Executive Summary

5 years of IT Industry experience, with 3.5 years in Salesforce Administration & Configuration and 1.5 years of hands on experience in Oracle CPQ(formerly known as Bigmachines)

Good business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Pricebooks, Cases, Leads, Campaigns, Reports and Dashboards.

Hands on experience in creating Custom Objects, Custom fields, Custom Tabs, Page layouts, Record types, Business processes, Reports as per the client and application requirements.

Expert in Administrative activities i.e. User setup, Role Hierarchy, Sharing Rules, Organization Wide Defaults(OWD), Custom Profiles, Permission Sets.

Experience in Creating Email Templates, Assignment Rules, Auto-Response Rules, Escalation Rules, Workflows, Validation Rules and Approval Process.

Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features

Thorough understanding and ability to create object relationships (Master and look up).

Data migration, import/export, transformation and manipulation using Salesforce tools.

Experience on Sales cloud, Service cloud and Marketing cloud. User Setup& maintenance Standard & Custom Objects

Record Type

Page layout

Security and Access

Workflow/Process Builder Reports & Dashboards Data management Salesforce Lightning Lightning Apps,Lightning

Design System

Lightning App Builder and

Lightning Component

features

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Good knowledge of Triggers, Controllers, VisualForce.

Ability to create and schedule business specific reports & dashboards.

Facilitated UAT activities and training end user on Salesforce.com application.

Well acquainted with the Software Development Life Cycle (SDLC) and Agile cycle.

Good experience Quote approval process, Administration (Data tables, file manager, user),BML Libraries, Util Libraries, XSL snippet and BMQL code.

Worked on Commerce Workflows, Steps, Participant Profiles, Transition and Forwarding Rules, Notifications, Timers and Performer Steps.

Worked on Commerce Quote and Line Level Constraint, Hiding and Validation Rules both in simple and advanced type (using BML). Managed Approval Sequences both serial, parallel and serio-parallel scenarios with advanced use cases

Used Advanced level of BML and BMQL in Commerce Rules, BML util and commerce libraries. Dealt with complex data types such as dictionaries, JSON, SOAP XML.

Performed operations on SOAP Web-services (1.0/2.0) within CPQ to update data tables, update transactions, adding/getting parts, fetching records from csv file to perform operations.

Worked on complete end to end Salesforce to CPQ integration using managed package, enabling SSO (user integration), opportunity integration, accounts integration, parts/price- book integration.

Worked on printer friendly XSL views to generate excel proposals, used document designer for PDF/RTF/ Word Outputs.

Was involved in Services Go-Live Singapore Pilot at Singapore and worked with Business stake holders and process owners along with the Business Users to Understand Project impacts and worked accordingly.

Knowledge in effective Communication Skills and willingness to learn the latest cutting- edge technologies.

Employment history:

List of projects:

Company Role Duration

Schneider Electric Salesforce Administrator October 2017 - May 2019 TCS Salesforce Administrator and

Oracle CPQ Developer

June 2014 -September 2017

Project Tyco Electronics/Transportation

Client Schneider Electric, USA

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Project Overview:

Partner TE connectivity is global technology company that designs and manufactures connectivity and sensor solutions for harsh environments in a variety of industries, such as automotive, industrial equipment, data communication systems, aerospace, defense, medical, oil and gas, consumer electronics, energy and subsea communications.

This project is to maintain information on automotive opportunities and parts involved and corresponding quality, budget and profit information. Responsibilities:

Customize and personalize Salesforce.com to fit environment's specific needs.

Customized Apps, Objects, Page Layouts, Related Lists, Tabs, Roles, Profiles.

Created Validation Rules, Workflow Rules, Sharing Rules, Approval Processes.

Created reports and dashboards to test business requirements

I have taken responsibility of APAC region users and user requirement as APAC region global admin.

Developed sharing and setting structure around Account and opportunities depending on client Hierarchical Model.

Worked with cast Iron team for continuous integration Te accounts

Replicated the records for fiscal year and currency change

Worked Closely with the BA team in understanding and requirements gathering for each of the projects

Conducted calls with Client team and provide status reports on a day to day basis.

Have worked in the support activity to maintain the application which included resolving the issues by Debugging and trouble shooting.

Duration Oct 2017 – May 2019

Role Salesforce Administrator

Platform Force.com

Technologies Apex, Visual Force, Apex data loader

CRM Salesforce

Project Genentech SFDC

Client Roche,TCS

Duration Dec 2014 – September 2017

Role Salesforce Administrator

Platform Force.com

Technologies Apex, Visual Force, Apex data loader

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Project Overview:

Genentech is a pharmacy related project of Roche. This project deals with sales & marketing and service and support of the medicine. It also takes care of medical representative’s interaction with the doctors and patients and their reimbursement for the expenses incurred Responsibilities:

Created Profiles, Roles based on Organization role hierarchy and implemented Record- Level and Field-Level security and configured their sharing settings.

Created Workflow Rules, Validation rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates to manage the Workflow & Approvals

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports

Created new custom objects, fields, custom tabs, custom reports.

Supported for Regression testing, Smoke testing, Sanity run and Functional Testing.

Experience resolving Salesforce issues/requests using Remedy tool and Service now

Involved in resolving Bug fixes using JIRA tool.

Conducted Knowledge Transfers & Presentations on application to new joiners Education:

• Bachelor Of Engineering with score of 80% awarded by Sri Jayachamarajendra College of Engineering, Mysore, India

CRM Salesforce

CPQ Oracle CPQ Cloud

Environment Siebel 7.8, Salesforce.com, Windows XP

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