Manager Customer Service

JOHN EDWARD GILLINGHAM

** ******** **** ******** *******

Mobile Number 0044 754-***-****

E-mail addvie@r.postjobfree.com

Results driven senior logistics manager with extensive experience internationally managing complex Logistics operations ensuring key deliverables within the business are at minimum achieved or bettered. Proven track record of identifying, mentoring and promoting talent from within or outside the team. An achiever as well as a doer able to get best results for areas under my control at all times. EMPLOYMENT HISTORY

UNWFP, Dubai, UAE August 2013 – April 2020

The World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. In emergencies, we get food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters

Supply Chain Manager

Reporting to the head of UNWFP FITTEST division I have total responsibility for managing the end to end Supply Chain including, Customer Service, Procurement, Warehousing and Logistics.

Complete re-engineering of the Supply Chain in the FITTEST division of UNWFP Dubai.

Successfully implemented the RFI/RFP process for outsourcing of warehousing and logistics services.

Managed the USD 4.0m 3PL contract for global distribution of GVLP, Telecommunication, IT and solar.

Comprehensively improved inventory accuracy from circa 70% to 99.8%

Implemented and managed the Micro Purchase Order procurement process.

Reduced warehouse manpower costs by 25%.

Introduced private sector results and cost driven mentality into an NGO environment.

Slashed lead times for deliveries by 20% through utilization of direct deliveries.

Reduced inbound clearance and Duty Exemption lead time by 30% Stryker UK May 2012 – August 2013

Stryker Corporation is one of the world’s largest medical device companies.

Responsible for cycle count and stock take program using Oracle WMS.

Assisted in development of SOPs for inbound and picking operations.

Re engineered the returns and decontamination process. Supreme Foodservice November 2011 – April 2012

The Supreme Group is a privately owned USD 16 billion turnover organization with more than fifty years experience developing and operating customized supply chain and associated service solutions in demanding environments.

Operations Manager – Support Services

Responsible for a full operational review of Supremes operations supporting the UN mission in Mogadishu, Somalia.

Actively implemented the supply chain solution for the Foodservice contract in Tarin Kowt, Afghanistan.

Improved lead times, reduced cost and nullified customer complaints in TK Afghanistan operations.

Re- engineered the Dubai based supply chain function as requested by Director of Operations.

Acted as Operational Support manager for the UN Mission in Monrovia, Liberia. Management Consultant Various Clients August 2007 – October 2011 Millbrook Healthcare Limited

Millbrook Healthcare provides Community Equipment and Wheelchair Services to NHS Trusts.

Managed the £1.5 million contract through a team of warehouse supervisors their staff and 12 drivers.

Increased profitability of unit from GBP 20k to GBP 140k per month in 8-month period.

Reduced delivery lead time by 10% for standard deliveries and complied 100% for special deliveries.

Developed a PDP philosophy throughout the Depot customer service, warehouse, and transport teams. CTS (GB) Limited

A specialized family owned transport organization. CTS supports a wide range of transportation services including general palletized cargo and project management.

Planning UK and European distribution of specialized products that fall under ADR regulations.

Negotiation and implementation of sub contractor agreements with 3rd Party logistics providers.

Design, implement and review procedures and documentation requirements by Country into Europe.

Fully Security Cleared by Defense Vetting Agency. Solar Century, Chessington, Surrey

Solar Century are the UK's most experienced solar energy-based company and were founded in 1998

Review 3pl contracts and identify areas to reduce outbound UK and EU transport costs by 10%.

Reduced inbound Ocean Freight costs ex Far East by 23%.

Negotiate rates and SLAs with all 3rd party Logistics service providers. Eland Cables Denaby South Yorkshire

Eland Cables is a fast growing, global supplier of electrical cables and cable accessories.

Reduced manpower costs by 10% or £200k per annum.

Reduced MHE costs by 28% or £18k per annum.

Increased productivity within the Distribution Centre operations by 15%.

Reduce UK 3rd party transport costs of £1.1 million annual spend by 7%. IAL Logistics Emirates and Centre Point Logistics, Dubai UAE Two privately owned Dubai based Logistics Organizations.

Project managed the startup phase of a 16,600m2 distribution facility to be located in DLC.

Began the planning process for a 70,000m2 DC on behalf of CPL in Jebel Ali South. BCMS Corporate, Kingsclere, Berkshire September 2006 – July 2007 Deal Leader

Managed Merger and Acquisition negotiations between selling and potential acquiring Companies. DHL Global Forwarding Dubai, UAE April 2000 – September 2006 Part of the World's Leading Logistics Group, Deutsche Post DHL. DHL IIS EMA Regional Manager

Responsible for USD 30 million revenue budget.

Strategically developed warehouse and logistics operations in Egypt, Greece, Turkey and South Africa.

Implemented operational improvement plans in all EMA Countries saving Eur 500k in FY 2005.

Increased annual turnover to EUR 35 million for wholly owned DHL Country offices above.

Recruited and deployed Logistics Managers in each Country falling under my responsibility.

Developing full supply chain solution with DHL Express and Global Forwarding for Safaricom Kenya. DHL Logistics Manager Dubai

Increased warehouse and distribution revenue from USD 1million to USD 20 million in 4 years.

Total project management responsibility for the USD 14 million GM Parts Distribution Centre build.

Negotiated, implemented and managed full supply chain solution including procurement, warehousing and logistics for General Motors Middle East Spare Parts Distribution Centre. 22,000 SKUs.

Successfully delivered the RFP submission and operational start up for Cartier and Compaq computers warehouse and logistics solutions within the GCC.

Developed a right first-time philosophy throughout the supply chain management and operational team.

Managed the bid teams awarded Alshaya, Cartier, Compaq, Nokia and Ericsson W+D business.

Increased warehouse dispatch accuracy by 5 % to 99.95% Previous History

Exel Logistics, Enfield, Middlesex

Managed the entire warehouse and Logistics operation for Marks and Spencer non-food operations including hanging garments and boxed items. 250,000 active SKUs with peak turnover GBP 32 million per week. Shoprite Checkers Ltd, South Africa

Full operational management responsibility for the 40,000 square meter Johannesburg and 50,000 square meter Cape Town food and non-food distribution centers delivering to Shoprite stores throughout South and Sub Saharan Africa.

Co Op Retail Services, UK

Fosters Limited, UK

SPD Distribution Limited (Unilever) UK

TRAINING & QUALIFICATIONS

CPC National and International by examination. Higher Diploma.

Deutsche Post Leadership and Innovation Program. Wharton University.

DHL Internal quality auditing ISO 9001 2000.

BCMS Internal Financial Diploma accreditation.

Member Chartered Institute of Logistics and Transport, Middle East.

Full UK and UAE driving license.

IT Skills

Microsoft Outlook, Microsoft Windows, Microsoft Word, Power Point, Excel and some Microsoft Project.

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