Office Customer Service
Resume:
ACHABEJOH GWENDOLINE
Deira naif intersection, Dubai, dubai
**********@*****.***
PROFESSIONAL
SUMMARY
Outgoing and friendly receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable Receptionist with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized and outstanding interpersonal, client and professional communication abilities. Seasoned receptionist with Microsoft Office Specialist Certification and progressive career advancement within industry-leading organizations. Proven ability to perform my duties and, anticipating needs and identifying opportunities to improve workflow.
WORK HISTORY
RECEPTIONIST 03/2017 - 09/2019
NGOLEFAC EMMANUEL, Douala, Cameroon
ARIF STUDIO 10/2019 – 02/2020, Dubai
Greeted visitors, assessed needs, and directed them to appropriate personnel.
Corresponded with clients via email, telephone, or post.
Answered telephone inquiries from clients, vendors, and the public.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
Kept reception area clean and neat to give visitors a positive impression of the company.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff, and leaders.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Scheduled office meetings and client appointments for a team of 6 professional customer service agents.
Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
Wrote professional memorandum, letters, and marketing copy.
Managed the clerical needs of company employees, including copying, faxing, and file management.
Provided clerical support to company employees, including copying, faxing, and file management.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
SKILLS
Scheduling
85 WPM typing speed
High efficiency
Time management
Clean and neat
Multi-tasking strength
Verbal and written communication
Organizational ability
Flexible
Certified Microsoft Office Specialist
Customer service
MS Office proficiency
Data entry
EDUCATION
University of Buea, 2017
Diploma: Field of Arts
ACCOMPLISHMENTS
Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
LANGUAGE
Fluent in both English and French
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