Curriculum Vitae

Cheryl Cooper

* ******** *****, ********, **********, M46 9EG

Tel: Mobile:077********

Email: addvgr@r.postjobfree.com

Personal

Age 46 years, married with two children (twins) aged 27 years.

Profile

A highly motivated, ambitious and articulate individual, with an ability to tackle challenges quickly and effectively. Used to working in a team environment and alone. Always monitoring own performance with a view to constant self improvement.

Education

Eight GCSE's.

NVQ Level 2 hairdressing

City & Guilds in cosmetic make-up

Work Experience

July 19 – Present - Clinic Business Manager

The Private Clinic of Harley St, Manchester

I am currently working at The Private Clinic in Manchester City centre.

Within my team we have 10 permanent team members and self employed Surgeons, Doctors and Practitioners.

I work closely with my team to ensure we offer the best patient care and patient experience.

We work hard to achieve 5 star patient reviews while achieving our Clinic revenue targets.

My role cover all aspects of developing a team to succeed in personal development and growing the business and its services.

I work closely with the clinical lead to ensure that we are fully CQC compliant and all the team have completed all mandatory training . During appraisals I discuss personal development and we work together to achieve a training plan.

I also meet with suppliers to gain knowledge and agree contracts.

May 16- July 19 – Learning and Development Business Partner

Transform and The Hospital Group

I am Currently working in the role of Learning and Development Business Partner over two sister companies.

Within the companies there are 25 clinics and 3 hospitals offering Cosmetic and Medical Aesthetic procedures.

My role consists of being involved in all aspects of training across the two businesses, this includes CRM, Contact Centre, Apprenticeships, All Clinic training and facilitating all clinical mandatory training.

I Meet with suppliers to develop training plans and look at new products to help achieve growth in these areas.

I create Induction programmes and coaching for new staff and help support and develop existing staff.

Each new team member will attend a Corporate Induction that I introduced and hold each month.

I meet with all departments regularly to understand the training needs of the business and help support these areas.

May 14 to 16 – Clinic Manager Transform Cosmetic Surgery

Working as a clinic manager in Preston and Carlisle at present. My role consists of managing both clinics and working as a patient coordinator for both surgical and non surgical procedures. Managing all staff in the clinic from admin to medical practitioners. Working closely with patients to make sure we are offering the best possible patient care and the clinic is following CQC standards.

Ensuring we as a team are meeting all targets and KPI set for the clinics and creating a friendly but professional environment for our patients.

April 13 to May 14 Area Sales Manager Avon cosmetics

Working as an Area Sales Manager for Avon cosmetics as previously mentioned. Building a Sales leader team and looking after a large team of sales reps, making sure all orders are placed on time and working to all sales KPIs.

June 12 to March 13 Business Development Manager for Vita Liberata.

Working with a luxury organic self tan and skin treatment company. My role as a business development manager over the Northwest, Yorkshire and the Midlands. Developing new business and helping existing salons and spas grow. I have opened 60 new accounts in the last 7 months and have worked at several events including V festival and X factor.

I manage the Debenhams and Boots accounts in the area. Arranging promotion staff and training in store. I am responsible for all sales, training and every aspect of the business.

December 08 to June 12 Area Sales Manager Avon cosmetics

Managing a team of 300 representatives and a team of sales leaders. Coaching and guiding them to achieve success and grow their business.

Hold team meetings and training sessions with all representatives on an area level and also a divisional level.

Responsible for all KPI – Sales, order growth, staff growth, activity, ave order and new business.

September 07 to Dec 08 Assistant boutique manager Loccitane Manchester

Joint responsibility with the manager, to achieve success in a new business and sales targets, productivity, ATV. Merchandising, stock control, reporting figures through use of store computer. Responsible for all staff training. To do outside events to promote our brand. achieving KPI – ATV, productivity, sales targets, stock loss

May 2002 to July 07 Business Manager- Molton Brown Manchester

Business manager in Selfridges Manchester for 5 years. Responsible for all aspects of the business, achieving targets, mixes of business, staff and their training. Also helping to train new store managers and the opening of new stores.

October 2001 to May 02 Givenchy - Account Manager Bolton

October 1999 to Oct 2001 Estee Lauder Sales Adviser

Hobbies and Interests

Running, ran the annual Great Manchester Run for the last 11 years. I have a great interest in sports and nutrition and I spend time at the gym.

Loves spending time with family, friends and my dogs.

I also hold a full, clean UK driving license.

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