Project Coordinator Customer Service
Resume:
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~ 06/2014 - 08/2017 +
~ 03/2013 - 02/2014
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~ 04/2008 - 01/2011
~ 02/2006 - 01/2008
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TAJAMUL DIN SHAH
Project Coordinator
052******* addvgd@r.postjobfree.com
https://www.linkedin.com/in/tajamul-din-
shah-508a9b123/ Jumeirah, Dubai
EXPERIENCE
Project Coordinator
ASA.Ventures
Jumeirah, Dubai
Experience : Excellent
Generating leads, Developing sales for many projects by making the marketing process of stimulating and capturing interest in a product or service for the purpose of developing sales pipeline Sharing relevant documentation and reports with project teams Calling & follow up with customers, clients and investors Providing information and regular support to stakeholders Developing an in-depth understanding of project scope and particulars i.e. time frames, financials, outcomes
Ensuring resources and equipment are always available Understanding formal escalation and review processes Providing support to project managers and business leaders when requested
Creating and reviewing of reports and thorough project documentation
Knowledge of industry best practice and a point of contact for various working groups
Compliance officer
Jabong.com
Gurgan,India
Experience : Excellent
Creating, implementing, and overseeing a company’s compliance program and maintain up to date written documentation and policies related to the organization's business activities
Regularly evaluating and reporting on policies and procedures and maintaining a strong level of expertise in regulations Developing and coordinating compliance training for employees Creating and monitoring reporting avenues for compliance and issues mastermind compliance policies and protocols on behalf of the organization
Develop and implement a compliance program to ensure the organization operates in accordance with state and federal laws Determine compliance metrics and establish a system for tracking them
Sign off on any marketing and advertising collateral to ensure it is compliance
Remain up to date on federal and state laws related to the organisation and update policies accordingly
Perform compliance audits to determine whether establish protocols are being followed and where they can be improved
PERSONAL
INFORMATION
•Father’s Name : Mr. Siraj Uddin Shah
•Date of Birth : 12th March 1988
•Marital Status : Single
•Nationality : Indian
•Gender : Male
•Religion : Muslim
•Hobbies : Playing Cricket
•Language : English, Hindi, Arabic,
Urdu & Kashmiri
EDUCATION
M.Com
Kashmir University
B.Com
Islamia Collage of Science and
Commerce
Commence
12th
Green woods
GPA
4.0 4.0
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~ 05/2013 - 06/2014 +
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~ 05/2013 - 06/2014 +
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~ 06/2014 - 08/2017 +
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~ 12/2017 +
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EXPERIENCE
Customer Service Executive
IBM
Gurgaon,India
Experience : Excellent
Use to receive calls from us clients to book their reservation Providing lowest base fare and Research answers or solutions as needed
Helping them to find the nearest airport of their destination Providing information about their existing itinerary Escalating request to lost and baggage team
Up-selling of hotel reservation packages
Use to provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts
Record details of customer contacts and actions are taken ACHIEVEMENTS
US Cultural and behavioral training
voice and accent training
Advance excel training
Investors dealing
Event organizing
Event creation
PROJECTS
United Airlines (IBM)
Dehli-India
Aviation process Worked as customer service
United Airlines is a major American airline,
headquartered at Willis Tower in Chicago,
Illinois. United operates a large domestic and
international route network spanning cities
large and small across the United States and
all six continents.
Jabong (Jabong.com)
Gurgaon-India
E-commerce - Selling products online and
worked as compliance officer
Jabong.com was an Indian fashion and
lifestyle e-commerce portal founded by
Praveen Sinha. The portal sold apparel,
footwear, fashion accessories, beauty
products, fragrances, home accessories and
other fashion and lifestyle products.
Callix, DrGadget,
Unbreak,Revup (ASA.Ventures)
Dubai- UAE
Worked on different projects with in the
ASA.Ventures as Project Coordinator
Callix is the ultimate call management
solution tailored to suit any kind of business
DrGadget is one stop shop for all gadget
repairs and servicing needs.We provide top
notch hardware and software solutions for
your gadgets. We provide hardware and
software solutions to all kinds of Windows
and Android devices. We also provide Data
Recovery Services
RevUp is a pioneering customer acquisition
program for startups looking to raise growth
capital for marketing
Codex is a hybrid receivables factoring
solution and courier service that pays invoice
values upfront to eCommerce companies
offering COD as one of their modes of
payment.Codex, a holistic solution for your
Cash On Delivery (COD), reduces the duration
of the cash rollover cycle. Codex partners get
to reinvest their profits on operations and
move inventory more quickly
Contact this candidate