Front Office Customer Service

SNEHA NAGAR

Building ***, Zone **, Street ***,

Matar Qadeem,

Doha, Qatar

Mobile No.:- +974-********

Email ID :- ************@*****.***

PROFILE:

A hard working. enthusiastic proactive person with a good working experience in Airline, Customer Services, Ticketing and Contact Centre, Sales & Marketing. Readiness to learn new system and acquire knowledge. Friendly and approachable Nature, Self-Motivated person who works well on initiatives and as a part of a team. Strong Work Ethic, Decision-maker, analytical and critical thinker. Have an excellent inter-personal, Commercial Skills and Computer literate.

PERSONAL INFORMATION:

• Age : 24 Years

• Nationality : Indian

• Marital Status : Unmarried

LANGUAGES:

• ENGLISH : Fluent spoken & written

• HINDI : Fluent spoken & written.

EDUCATION:

Bachelor’s Degree in Hotel Management and Hospitality (BHM) Bilaspur University, Chhattisgarh (India) EXPERIENCE:

• November 2018– June 2020

Customer Service Agent-Qatar Airways

Been a part of Qatar Airways in handling operations in different areas like check-in counters, boarding gates, transfer desk and baggage services. Also handled situations such as Denied Boarding (BND), mishandled and misconnection customers. Also special cases like AVIH (Live Animal in Hold), Medical cases such as Stretchers, pregnancy, wheelchair customers. Along with operational responsibilities I have also being focused on delivering excellent customer service.

• May 2018–November 2018:

Business Development Executive (Acquisition) OYO, Mumbai (INDIA) Responsible for Acquiring Vendors and Venues for Company Events. Been a Team Leader of 11 people under my Department. Responsible for ensuring effective communication at all times between all team members, generating monthly reports and contracting. Responsible for assigning monthly targets to Team members, Responsible for meeting own monthly (which I exceeded every month of my employment.)

• January 2017–June 2017:

Training Coordinator• Training Department• ITC Maratha, Mumbai (INDIA), Responsible for Rostering 118 Trainees under the period of 6 months for different operational departments. Responsible for delivering the Induction Training to all New Joiners. Serving 5 star Customer Experience in order to help maintaining company standards.

• May 2016- June 2016:

Internship in Novotel, Pune in Front Office Department, Pune, Maharashtra (INDIA).

• June 2016- August 2016:

Vocational training from Hyatt Regency Pune, (India) COURSES AND TRAININGS WITH QATAR AIRWAYS:

• Dangerous Goods Category 9

• Aviation Security Awareness Recurrent

• Additional Aviation Security Measures in US Flights

• Handling Bomb Threat Calls

• HUB Airside Safety;

• Altea Customer Management-Check In

• Safety Management System

• Handling Customers with Disability

• SMART Communication Workshop

• Disruption Handling

• Basic Security Awareness Training

• HIA(hamad International Airport)-General Security Awareness Training REFEREE:

Mr. Jatin Batish

Manager, Terminal Operations

Tel: +974-********

Email :- ***********@*****.***

SNEHA NAGAR

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