Sabina Jasmin

Address:

Aditya Empress Heights

Shaikhpet

Hyderabad- 500008

Email: addvew@r.postjobfree.com

addvew@r.postjobfree.com

Mobile: 813*******

mailto:addvew@r.postjobfree.com

Seeking assignments in Senior Management with a vibrant organization

SYNOPSIS

A seasoned professional with 12+ of quality experience in Mall Management, Hospitality & Pre Opening.

To develop a long term career in a progressive organization, applying past track experience gained to the joint benefit of the organization as well as myself

To conceptualize and realize strategic plan that generates incremental revenue within a fixed time frame and sustain such gains for the organization taking into consideration the competitive environment and market variations, in all fields.

To excel in my interaction and relationship both within the organization at all levels and also outside with concerned clients. This would result in a continuous augmentation of company business plans and future growth.

To progress and raise my personal status and position in the Industry that I represent, leading to a fruitful career path.

AREA OF EXPERTISE

EXPERTISE

Project Management

Coordinate with various suppliers, system integrators and Internal Departments for completing Projects within committed timelines.

Monitor project progress status during the course of periodic project review/control meetings.

Execute works related to technical snag rectification and approval of supplier bills

Oversee project progress and execute left out works or the ones that are not completed which include ducting, AHU installation, fire systems etc...With the help of Technical head.

Property Management

Effective management of Tenancy fit out & move -in process (excludes design reviews) & constant monitoring of the progress

Vendor selection & Finalization of Vendors for House Keeping, Security and allied services

Planning of operations & maintenance activities to include cleaning, protection/security.

Deals with issues related to day-to-day running of shopping malls ensuring effective communication between all levels

General

Carrying out recruitment procedures including creation of job advertisements & interviewing suitable applicants

Attend to grievances, initiate team motivational activities and undertake welfare activities for subordinates.

Identify training needs, conduct customized Training Programs based on the training need analysis to enhance manpower skills & efficiencies.

Providing workable solutions when faced with complaints from customers whilst remaining polite, tactful & firm

Real understanding of good customer service with the aim to provide this at all times

Excellent organizational & administrative skills for keeping up-to-date records

Good leadership qualities with team player skills.

ORGANIZATION: Jones Lang Lasalle Property & Asset Management

PROJECT NAME: L&T Metro Mall

DESIGNATION: Head - Operation, Fitout, Leasing and Tenant Coordination

DURATION: April’18 to Present

ORGANIZATION: Freelancing Retail Leasing Consultant

PROJECT NAME: Great India Place Mall, DLF Mall Of India, AIPL Joystreet, Unity One Janakpuri & Rohini, City Centre Dwarka, Celebration Bazaar Ludhiana, Forum Mall Hyderabad.

DESIGNATION: Freelancing Retail Leasing Consultant

DURATION: Sep’16 - April’18

ORGANIZATION: Bhasin Group

PROJECT NAME: The Grand Venice, Greater Noida

DESIGNATION: Sr. Manager – Tenant Relation Fitout, Leasing & Operations

DURATION: March’16 to September’16

Roles & Responsibilities

Leasing Management

- Preparing options reports

- Liaising directly with clients

- Conduct viewings with prospective tenants

- Negotiate long term deals with clients (both local and international brands)

- Generate new leads and business development initiatives via networking and utilizing market contacts

- Identify and evaluate all the opportunities through research and market Visits etc.

- Assess and evaluate the most appropriate brands for mall

- Liaise and manage all the External Real estate Resources (Leasing & Mall Management Companies, Brokers, Real Estate Professionals etc).

- Support and assist in site presentations for Internal Circulation for Potential Sites / Developments.

Liaise with Tenant’s for site briefing, schedule on fit out, shell handover etc.

Ensuring of record is kept at site of the costs and description of items of fit out, to be undertaken by either, Client or tenant on each other’s behalf and mode of reconciliation of account. Assist to settle all accounts amicably

Responsible to keep and monitor a record of all chargeable items of fit out like power, water, removal of debris etc. and reconcile accounts before tenant starts trading.

Being a Single point of contact & will directly managing all the stores assigned.

Coordinated with the Retailer team for all the Fit-out activities including; Design activation; sending the Design Docket to the retailer

Coordinating retailer site visit

Regular follow ups, to ensure that the drawing from retailers are received on time

Complete design review of drawings on all design aspects & compilation of the technical feedback received from the MEP team

Issuing the Design Clearance to start work on site.

Regular site monitoring, to ensure that all the site work is as per the approved designs & that all Fit-out norms for safety & security are followed the retailer team

Ensuring of complete adherence to the team SOP’s and ensures that the fit-outs are executed in a professional manner maintaining the highest quality.

Ensuring timely completion of all fit-out activities as per schedule.

Training, Indenting, Inventory, Preparing Cleaning Schedules, Cost formulation,

Agreement Dealing and Preparation, Business Development

Contract making as per Company format, Vendor Dealing, Complaint handling.

Process Implementation and Assessment.

Coordinating all activities related to the opening of the center and ensures a smooth transition from the projects team to operations.

Develop & maintain operational standards for security, cleaning & maintenance of the center to a high physical appearance to the property owner’s requirements which is attractive & inviting to customers, retailers and employees.

Preparation and adherence to approve the Expenditure Budget within the confines as efficiently as productively as possible.

ORGANIZATION: Beyond Square feet Pvt. Ltd.

PROJECT NAME: DLF Mall of India

DESIGNATION: Manager – Tenant Relation Leasing & Fitout

DURATION: July’13 to April’16

Roles & Responsibilities

Retail Leasing Management

Liaise with Tenant’s for site briefing, schedule on fit out, shell handover etc.

Ensuring of record is kept at site of the costs and description of items of fit out, to be undertaken by either, Client or tenant on each other’s behalf and mode of reconciliation of account. Assist to settle all accounts amicably

Responsible to keep and monitor a record of all chargeable items of fit out like power, water, removal of debris etc. and reconcile accounts before tenant starts trading.

Being a Single point of contact & will directly managing all the stores assigned.

Coordinated with the Retailer team for all the Fit-out activities including; Design activation; sending the Design Docket to the retailer

Coordinating retailer site visit

Regular follow ups, to ensure that the drawing from retailers are received on time

Complete design review of drawings on all design aspects & compilation of the technical feedback received from the MEP team

Issuing the Design Clearance to start work on site.

Regular site monitoring, to ensure that all the site work is as per the approved designs & that all Fit-out norms for safety & security are followed the retailer team

Ensuring of complete adherence to the team SOP’s and ensures that the fit-outs are executed in a professional manner maintaining the highest quality.

Ensuring timely completion of all fit-out activities as per schedule.

ORGANIZATION: DMSI Group of Company

PROJECT NAME: Mall of Mysore

DESIGNATION: Manager Operation & Client Relation

DURATION: April 2011 to July 2013

Roles & Responsibilities

Maintaining highest standard of Cleanliness and Upkeep, Duty Roster, Recruitment.

Training, Indenting, Inventory, Preparing Cleaning Schedules, Cost formulation,

Agreement Dealing and Preparation, Business Development

Contract making as per Company format, Vendor Dealing, Complaint handling.

Process Implementation and Assessment.

Coordinating all activities related to the opening of the center and ensures a smooth transition from the projects team to operations.

Develop & maintain operational standards for security, cleaning & maintenance of the center to a high physical appearance to the property owner’s requirements which is attractive & inviting to customers, retailers and employees.

Preparation and adherence to approve the Expenditure Budget within the confines as efficiently as productively as possible.

Ensuring all aspects of the operations of the Centre comply with all state/local authority regulations/requirements.

Finalization of supplier contracts & mobilization of supplier personnel

Coordinating for Lease Agreement sign up process

Finalization of Maintenance agreement with the Tenants

Taking over of the assets from the Project with Operation Manager.

Preparing and implementing Systems & process and policies for Mall operations

Planning the procurement of Mall management capital expenditure

Preparing monthly management report

Providing input for the monthly invoice for the Tenants and follow up for the payment

Tenancy design drawings review and constant monitoring of Fit out works

Follow up for the Tenancy move in for fit outs

Follow up and collection of EMD payments

Follow up with projects for De-Snagging

Handling of full Safety & Security, Housekeeping, Parking(CPS), pest control services, horticulture department

Organizing all events in the mall and decoration for the events and in all occasions.

ORGANIZATION: Spring Clean Pvt. Ltd. New Delhi

DESIGNATION: Sr. Coordinator -Operations

DURATION: Feb 2008 to April 2009

Roles & Responsibilities

Maintaining highest standard of Cleanliness and Upkeep, Duty Roster,

Recruitment, Training Indenting, Inventory, Preparing Cleaning Schedules, Cost formulation,

Agreement Dealing and Preparation, Business Development

Contract making as per Company format, Vendor Dealing, Complaint handling

Process Implementation and Assessment

ORGANIZATION: The Chadha Group

I have actively participated in Pre-opening activities for Westend Mall, Ludhiana, Westend Mall Moradabad and Wave Cinemas New Delhi.

PROJECT NAME: Wave Mall Noida

DESIGNATION: Asst. Manager- Operation

DURATION: Feb 2006 to January 2008

Roles & Responsibilities

Responsible for the upkeep and care of Wave Cinemas from Housekeeping point of view.

Formulated various plans and schedules with the Housekeeping Manager for The Centre stage Mall to become the First ISO 9000 Certified Mall in India.

Recruitment, Training, Guest Feedback, and Complaint handling, SOP implementation, Dealing with vendors, Budgeting.

ORGANIZATION: Hyatt Regency

PROJECT NAME: Hotel Hyatt Regency, New Delhi

DESIGNATION: House Keeping Executive

DURATION: March 2005 to Feb 2006

Additional Responsibilities

I have done Train the Trainer Program of Hyatt International and was departmental Trainer for Rooms and Public Areas

ORGANIZATION: Hotel the Hans Plaza

DESIGNATION: Housekeeping Supervisor

DURATION: June 2003 to March 2005

Industry & Tenure

Three months Industrial training with Hotel Holiday Inn, Ahmadabad

Three months industrial training with Fortune Landmark Hotel ITC Group, Ahmadabad.

Actively participated in the snagging process and Handing and Taking Over process of the below mentioned properties from Projects

Projects & Tenure

Projects & Tenure

Mall – Eastend Mall and Wave Cinemas Luck now

Profile: Asst. Manager Housekeeping

Did the Manpower Planning, Budgeting, Contract Formulation, Team Building, Organizing, Design Machine Requirement & Procurement, Training, Designed the Housekeeping Workflow for the Mall. Worked with the Team to Open the Mall.

Mall – Westend Mall and Wave Cinemas Moradabad

The Westend Mall is the First Mall of Moradabad with built-up area of over 200,000 sq ft with 3 Auditoriums for Cinema is well known for its high standards its Extension opened in the year 2006.

Profile: Asst.Manager Housekeeping

Did the Manpower Planning, Budgeting, Contract Formulation, Team Building, Organizing, Design Machine Requirement & Procurement, Training, Designed the Housekeeping Workflow for the Mall. Vendor Development for various requirements. Worked with the Team to Open the Mall on scheduled Date.

Mall – Wave Cinemas New Delhi

Wave Cinemas Delhi is located at Rajouri Garden and has got 4 World Class Auditoriums and with a built-up area of about 80,000 sq ft remains one of the Best Cinemas of the City.

Profile: Asst.Manager Housekeeping

The Operations of a Cinema is much different from that of a Mall, as during the Cinema hours keeping the manpower busy needed some brain storming for the workflow. As Asst.Manager Housekeeping handled the entire process very similar to the Previous Malls with Cinemas.

Mall – Westend Mall and Wave Cinemas Ludhiana

The Westend Mall Ludhiana was the largest Mall built in the year 2007 in the city with an area of around 500,000 sq ft stood 6 floors high and Wave Cinemas with 4 state of the art Auditoriums and the much awaited Platinum Lounge of the Cinema First of its kind in the city.

Profile: Asst.Manager Housekeeping

Westend Mall Ludhiana was the Biggest Mall Project for the Company (The Chadha Group) and therefore the thought process was entirely different so as to achieve the perfection with least possible Pre-opening and Operational cost.So the total planning,organizing, division of labor,designing for machine requirement and procurement had to be done with utmost care considering the cost factor.

Mall –Mall of Mysore, Mysore

Mall of Mysore is a shopping mall which is one of the largest and the first of its kind in the Indian city of Mysore, Karnataka. This is located next to the Mysore Race Course with the Chamundi hills on the Backdrop with a built up area of 5, 50,000 sqft opened on 1st September 2011.

Profile: Manager Soft Services & Client Relation

Did the SLA (Service Level Agreement) formulation for the first time .Learnt a different strategy of operating a Mall. Did Budgeting, Planning, Designed Workflow and Developed the Team for Opening the Mall.

Mall-DLF Mall Of India

The largest mall in India Spanning across 1.8 million sq.ft. (GLA).

It is indeed an ode to the dynamic Indian retail industry and this incredible country.

Indian in essence & international in approach! DLF Mall of India introduces the international concepts of retail in a form suitable for the Indian customer. A project, fully owned, leased and operated by DLF. Positioned like its befitting counterparts like the Mall of America and the Mall of Emirates, DLF Mall of India is the country’s first mall set to create its own niche on the global tourism map.

Planned and designed by the renowned firm of architects, master-planners and interiors experts - Benoy, DLF Mall of India boasts of being the only retail establishment with six customized shopping levels like international and Indian premium fashion, dedicated kids zone, entertainment, international cafes, food court and restaurants with a race track atrium which ensures equal and excellent visibility to all stores. With its sheer size, innovative zoning strategy and impressive location, DLF Mall of India is all set to redefine the way retail is perceived in India

Profile: Manager Tenant Relation

SCHOLASTIC RECORD

Post-Graduation

2014

PGDM Retail Management

Bachelor

2000-2003

3 Year Hotel Management Catering & Applied Nutrition from Durgapur Society of Management Science.

Class XII

2000

Passed from Assam Board

Class X

1997

Passes from CBSE Board

ACHIEVEMENTS

Extra Curricular

2nd prize in Dance at District Level Competition in Shivsagar

Winner in Miss DSMS in 2004

Winner in Miss South Assam 2003

Haut Monde Mrs India Fashion Icon 2017

Date of Birth : 16th July

PERSONAL DETAILS

Father’s Name : Late Md. Muzzammil Ali

Language Known : English, Hindi, Bengali, Assamese, Urdu

Marital Status : Married

Gender : Female

PROFESSIONAL EXPERIENCE

OBJECTIVE

TRAINING & DEVELOPEMENT

OBJECTIVE

PRE-0PENING EXPERIENCE

OBJECTIVE

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