CHRISTOPHER LUISTRO VALENCIA

Juffair Bahrain +973******** addv57@r.postjobfree.com

Skype:chris2pher-valencia

Profession Profile:

Server with 11 year of experience in food preparation and service and a certificate in food handling and safety. Possesses a keen knowledge of beverages and the responsibilities of a successful restaurateur. Aiming to leverage my knowledge to effectively perform the job responsibilities as demanded by the position, constantly seeking to improve performance through targeted training and development.

Core Competencies

Hospitality

Continuous Improvement

Customer Service

Fine Dining & In-Room Dining

Lobby, Bar & Lounge

Food & Beverage Service

Health & Safety

Work Experience

FOUR SEASONS HOTEL, BAHRAIN

Senior Server - Lobby Lounge February, 2019 to present

Server - Lobby Lounge April, 2015 to January 2019

·Initially recruited as Server on the pre-opening team.

·Presented menus and explanations for all items as well as specials to leisure and business clients

·Served and cleared food and beverage items in a professional manner, aiming to anticipate the guest needs before requests are necessary

·Checked guest satisfaction and promptly and professional handled any problems, reporting to manager on resolutions and escalating as required

·Cleaned all work areas equipment, utensils, dishes and silverware, and ensured they are stored appropriately

·Operate POS Terminals to input customer orders, swipe credit cards, enter cash amounts received.

·Receive in depth- training for proper food handling techniques, including proper freezer placement, food temperatures and equipment cleaning processes.

·Assist in training of assistant Servers, Servers and Barista’s, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices.

·Part of the team that delivered a 90% LQA audit for lobby lounge, and achieved Best Lobby Lounge award.

·Completed opening/closing work and set/reset tables according to standards with linen, china, glass and silver as well as servicing any private dining or functions needs

ELEMENTS RESTAURANT, FOUR SEASONS RIYADH February, 2012 - September, 2014

Barista

•Introduced a “ Cocktail of the Month” promotion to the menu that was well received by customers and increased monthly sales.

•Trained 2 new barista’s on all aspects of job from drink preparation and knowledge to building valuable customer relationships and upsetting techniques.

•Suggestive beverage pairing offered to the guest, resulting in boosting the average checks per customer.

GRILL RESTAURANT: FOUR SEASONS RIYADH September, 2007 to January, 2012

Server

•Implement new menu introduction strategies, increasing customer average purchase of food.

•Bussed tables, presented menus, seated guest.

•Trained 3 new host in providing excellent customer service and conflict resolution techniques.

ARISTOCRAT BAKESHOP AND RESTAURANT, PHILIPPINES, September, 2002 to

Server November 2005

JOLLIBEE FOODS CORP. PHILIPPINES, January, 2001 to March, 2001

Service Crew

•Took customer orders with a friendly demeanor, consistently scoring over 90% satisfaction rating on customer feedback surveys

•Kept track of inventory to ensure that the restaurant never ran out of napkins, utensils, or POS paper rolls.

•Prepared appetizers, entrees, salads, when the kitchen staff was stretched too thin, increasing workplace efficiency by 20%

•Learned how to manually calculate and split bills, completing 53 orders during an instance when the POS terminal was down

•Helped take down phone orders, and passed on those orders to the kitchen

•Maintained a hygienic kitchen by regularly mopping and disinfecting the workspace and washing all utensils and dishes.

•Mastered 3 types of POS Terminals, as well as receipt roll replacement

•Stored food in designated containers and storage areas to prevent spoilage and increase shelf life

Professional Development:

•Food & Bevolution - Four Seasons Food and Beverage Course (2018)

•Guest Experience Training Program, Four Seasons, (2008).

•Introductory Training Program, Four Seasons (2007).

•Training Development for Housekeeping. BNS Hotelier & Training Center, (2005).

EDUCATIONAL ATTAINMENT:

COLLEGE

: Asian Institute of Maritime Studies Bachelor of Science in Marine Transportation

1998-2000

: De La Salle University Dasmarinas, Cavite of Hotel and Restaurant Management

1997-1998

Further Details:

Languages: Fluent English and Tagalo, Basic Arabic.

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