JELLYSON GUEVARRA ROMAN

Hamdan Street, Abu Dhabi, UAE

Mobile No. 056-****-***

addv3t@r.postjobfree.com

To obtain a position that will enable me to utilize my strong organizational skills, educational background, and ability to work well with people.

Customer Service Officer cum Cashier

Beverly Hills Medical Center

Abu Dhabi United Arab Emirates

August 26, 2017 to April 29, 2020

Duties & Responsibilities:

Managing all the cash transactions in their workplace

Maintaining daily account of the daily transactions

Balancing the daily account at the end of each day

Checking the daily cash balance

Knowledgeable on checking Insurance Card & Eligibility Online.

Scheduling patients and visitors

Calling patients to remind them of appointments

Interacting with the customers that come to the counter

Checking Insurance Card & Eligibility Online

Solving all their cash related queries

Checking for the price of products and any discounts or offers

Receiving coupons and deducting the said amount from the customers

Organizing all the work they do and maintaining the accounting records

Reporting discrepancies they find within the accounts to their superiors

Making daily, weekly and monthly transaction reports.

Customer Service Officer(CSO)cum Cashier

Emirates India International Exchange

Abu Dhabi United Arab Emirates

July 05, 2015 to August 23, 2017

Duties & Responsibilities:

Attend counter, remittances sending and receiving from any part of the world, issue demand draft, telex transfers, wire transfers and Inter- UAE money transfer as per their request.

Money & Bank transfer to various countries, process and issue third party transactions.

WPS processing and disbursements at site/branch along with Marketing Staff. Send and Receive Inward payment/outward payments and cheques.

Register customer’s transactions complaints, status and general enquiries.

Facilitate New Customer Acquisitions and new account openings.

WORK EXPERIENCES:

OBJECTIVE:

Verification of Documents in compliance with AML policy.

Timely and effectively handle queries/concerns of the customers over the phone/counter.

Ensure cash handling is done as per Company Policy, and cash balance is accurately tallied and appropriately handled as instructed by the Branch in Charge.

Prepare/Maintain basic branch reports as applicable.

Ensure effective resolution, documentation and follow up of customer’s concerns/complaints.

Bank Sales Associate

Rural Bank of Angeles

Sta. Ana Branch, Pampanga, Philippines

November 2013 – April 2015

Duties & Responsibilities:

Explain Account Options

Expert with different types of accounts, fee structures, customer benefits, interest rates on savings and investment accounts and account restrictions.

Open New Accounts

Ensure Security & Privacy

Assist existing clients with account needs, such as address changes, lost or stolen bank cards, wire transfers, certificates of deposit, retirement accounts and fraudulent account activity.

Helps customers set up new checking, savings, and investment accounts.

work with loan officers to meet client needs,

Help with preliminary customer requests and general product.

Help individuals with personal banking needs and assist business owners with commercial banking demands.

Vouching the transaction of teller.

Bank Teller

Cooperative Bank of Pampanga, Inc.

Dolores, City of San Fernando, Pampanga, Philippines May 2010– October 2013

Duties & Responsibilities:

Check cashing, depositing, transfers, wire transfers.

Savings deposits, withdrawals

Payment collecting

Balancing the vault, cash drawers.

Process Transactions

Answer Inquiries

Balance Teller Drawer

TERTIARY

Bachelor of Science in Computer Science

STI College San Fernando

City of San Fernando, Pampanga, Philippines

June 2006 – April 2010

SECONDARY

Jose Abad Santos High School (PHS)

City of San Fernando, Pampanga, Philippines

June 2001 – April 2005

PRIMARY

Sta. Maria Mexico, Elementary School

Sta. Maria Mexico, Pampanga, Philippines

June 1995 – April 2001

Birthday : October 06, 1988

Sex : Female

Civil Status: Married

Nationality: Filipino

References and others pertinent documents will be available upon request.

EDUCATIONAL

BACKGROUND:

PERSONAL DETAILS:

Contact this candidate