Deepak Kumar

Professional Summary

Manager in Digital Operations with over 16 years of experience in E2E Project Management, Statutory & Compliance Auditing. Certified Lead Auditor for ISO 9001 & 27001. Extensive working experience in Digital Marketing (Mystery Shopping), Vendor Management, Financial & Stakeholder Management. Working knowledge on Financial Statement

Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying a multi-faceted approach to managing safety, operations and productivity across multiple business lines. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company Work History

Cognizant Technology Solutions Pvt Ltd - Operations Manager Hyderabad, Telangana [07/2016 - Current]

● Lead the Digital Operations for a American Multinational Internet Services Company,, vested with the responsibility to identify & upskill a team via predefined vendors, and gather relevant data from commercial establishments to enhance the end user experience on maps for navigation

● Project Lead for an American Multinational Internet Services Company, where the role was to localize digital content into various international languages for the benefit of the consumer

● Responsible for identifying, negotiating & on-boarding vendors as preferred Business Partners to lead various operations

● Proficient in Requirements gathering (Maps & Navigation) & analysis, E2E design of the requirements gathered, business analysis, scoping, planning and implementation roadmap development along with IT Operations teams

● Responsible for gathering information from commercial establishments via mystery shopping in over 50 cities in INDIA & 3 cities in Myanmar addv2e@r.postjobfree.com

+91-917-***-****

Hyderabad, Telangana 500049

Certifications:

● TUV Nord Certified Lead Auditor ISO

27001

● BSI Certified Lead Auditor For ISO

9001

● Certified Quality Trainer (TCS)

Core Skills:

● Domain: Digital Marketing, F&A (Balance

Sheet, P&L), Retail, Banking Financial

Services, Digital Operations

● Functional Skills: Negotiation, MIS

Reporting, ISO Auditing, Advanced

MS-Excel,, Process Improvement, Process

Mapping, Gap Analysis, Cost Benefit

Analysis

● Products and Asset Classes: Equities,

Fixed Income, FX, Derivatives

● PM skills: Budgeting, Forecasting,

Capacity Planning, Cost Profit Projections,

Ramp Planning

● Tools: Ariba, MS Visio, MS Office

Thriveni Car Company Pvt Ltd - Inventory Manager

Salem, Tamil Nadu [07/2015 - 07/2016]

● Performed the role of a “Consultant Process Improvement” for a Japanese Automotive Manufacturer, where the responsibilities included identifying Process Improvements & Implementation of Control Framework, which yielded in 0.5m USD additional revenue. Initiated dual shift system for car servicing at multiple branches.

● Responsible for identifying areas of improvement and driving optimum utilization of resources.

● Coached employees in successful selling of passenger cars, via Referrer and Influence Model

● Delivered engaging in Sales Pitch to new clients, explaining technical information in simplified language to promote features and increase client base

● Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure

● Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction

Consultant - ISO Consultant & Business Development Salem, Tamil Nadu [12/2012 - 07/2015]

● Identify business establishments for implementation of ISO 9001

● Train & Educate the key stakeholders of clients, on the upkeep of documents to meet the ISO 9001 standards

● Acquired contracts worth 100K USD via Competitive Pricing Model & Market Research

● Established branches for a distributor of Johnson & Johnson Implants Division in Kerala & Tamil Nadu, to penetrate the business potential Cerner Healthcare Solutions - Regulatory Affairs Specialist Bangalore, Karnataka [06/2011 - 11/2012]

● Regulatory Affairs Specialist for a Major Healthcare IT Company in Bengaluru - incharge of facilitating external and internal ISO audits for global locations

● Vested with the responsibility of deploying & complying by the standards prescribed in ISO 9001, 14001 & 27001.

● Represent the organization in Re-Certification Audits globally Achievements:

● Maintained a CP of 35% & more for all

projects which were under my governance

● Turned around the project plan for a field

program spanning over 3 months &

costing ~400K USD with clients within a

short notice of 4 days

● 500K USD Revenue increase in an

improvement project by optimizing the

available resources

Academic:

● Masters of Business Administration

(International Trade) NIBM University -

2009

● Bachelor’s of Commerce - Arts College -

Chennai University

Tata Consultancy Services - Team Leader

Bangalore, Karnataka [10/2005 - 06/2011]

● Performed the role of the Quality SPOC for one of the Big 4 Auditing firms, responsible for identifying Input, Process & Output Metrics, Tracking audit findings to closure, monitoring transactional quality for F&A projects and ensuring adherence to SLAs.

● Perform Statutory & Compliance audits

● Manage E2E lifecycle of documentation, process mapping & monitor change management for projects for an Indian Multinational Information Technology service and consulting company

● Project Coordinator for Risk Management & QMS (7 Projects), Facilitated deployment of QMS & Information Security, Implementation of CMMi SVC L5 Reuters India Pvt Ltd - Product Auditor

Bangalore, Karnataka [05/2004 - 08/2005]

● Responsible for audits on Reuters products, including Reuters 3000Xtra, Reuters Knowledge and Reuters DSFI from a client’s perspective to ensure data accuracy, completeness and timeliness. All these into Financial Services for Thomson Reuters

● Coordinate with all the respective Managers, Team Leaders and Specialists within the Global Data Operations to collect information on the scope of the audit and provide feedback on the Quality of Data

● Through the submission of Audit Reports, SWOT Analysis of the particular data set is communicated to the DQWG, to enable them to take decisive action to rectify any data problems on Reuter’s products and databases

● Define audit specifications and methodology for the assigned audit module. Maintain audit records for long-term comparative purposes. Create audit reports, including the drafting of audit recommendations

.

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