Wafa LAKHEL

AL Murqabat Building,Rigga Street Dubai UAE . Mobile ( +971-**-***-****)

Email : adduzx@r.postjobfree.com

Professional Profile

Dynamic sales representative whose achievements reflect outstanding marketing insticts, an innovative spirit,strong team work skills and a profound commitment to customer satisfaction.Consistently recognized for exceeding sales and performance standards by effectively serving clients and nurturing relationships.A flexible team player, fast learner, computer literate and multi-lingual individual fluent in English,French,Italian and Arabic .Friendly and outgoing people person, enthusiastic and reliable . Key Strengths

Proven ability to meet target goals and build professional relationship with a diverse customer base .

Exceptional and intuitive interpersonal skills : gifted and focused listener.

Strong ability to build long-term customer satisfaction for brand loyalty.

Able to make professional sales presentation and product demonstrations to clients .

Maintain focus in demanding work environments under deadline & pressure conditions . Trainings & Knowledge

Brand Seminars (DAMAS +Bershka)

Make up Brands Semminars ( Yves Saint Laurent,Guerlain, Dior, Givenchy,etc..)

Computer Applications Certificate (word,Excel,Power Point,Outlook) .

Customer Service Trainings .

Academic Qualifications

Major in Forign Langauges (2012),Higher Institute Of Applied Languages in NABEUL, Tunis Professional Experience

Damac Properties

Customer Relations Executive Mars 2018 - till present

Customer communicate, communicate with customer through welcome email on every new purchase with a scan copy of of provisional receipt and review from within the day 1.

Facilitate and support customer with bankloan options and documents required.

Adress and resolve customer service inquiries, requests and complaints.

Send paymen reminder to customers on attaining due date of the payment.

Timely generate demand letter as per payment plan discussed and submitted toto customer.

Coordinate with various depertmets internally: sales, marketing, projects, account, legal and update customer with accurate and relevant information time to time.

Constantly be in touch with customers by greeting them on special occasion, updating about progress, of their concerns and informing them about progress of their conerns and informing them about events, exihbitions, future projects of the organization.

Timely collection of payment ensure customer has done all necessary payment before registration of unit.

Ensure acknowledgment of customer complaints within 24 hours and closure orascalation of the same within 72 hours.

DAMAS Jewelry

Customer & Sales Agent June 2018 - till December 2018 Top-ranked sales representative, adept at building a strong bond with each prospect and costumer served as the lead sales representative with responsibility for maximizing revenue and meeting sales targets .

Developed positive customer relationships through friendly greetings and excellent service .

Attended product training classes & seminars and participated in pre-selling drives .

Merchandized jewelry according to store requirements for daily customers and special sales.

Assist with purchase dicisions and finalize purchases .

Kept store clean and organized all the times .

Kept up to date on Gold & Jewelry designs and upcoming .

Completed accurate cash and credit transactions. Bershka 2016—March 2018 Tunis, Tunisia

Sales Representative :

Top-ranked sales representative, adept at building a strong bond with each prospect and costumer served as the lead sales representative with responsibility for maximizing revenue and meeting sales targets .

Developed positive customer relationships through friendly greetings and excellent service .

Merchandized clothing according to store requirements for daily customers and special sales.

Assist with fittings and finalize purchases .

Kept store clean and organized all the times .

Stocked shelves and supplies & organized appealing displays

Kept up to date on fashions and upcoming items . Fatales Make UP, Tunis, Tunisia 2014 – February 2016 Sales Representative Make UP store

Worked for Fatales, Tunisa’s pioneer of branded Make UP and Perfumes stores. Provided personalized assistance to customers with the goal of ensuring a positive shopping experience and establishing a basis for clients loyality .

Approaching customers and politely asking questions to understand their needs

Put out new make up arrival with signage and appealing displays .

Helped customers select mercandises and finalize purchases .

Maximize sales through effective merchandizing.

Attended regional Make UP brands seminars .

Being vigilant at all times & help minimize stock loss through loss, damage or theft .

Confident in giving advise, information and recommendation

Forged friendly relationships with clients and built strong customer loyalty base.

Rewarded with an all-free of charge trip to Istanbul for top sales performance As. Receptionist ( July 2012-2014) :Royal Azur Hammamet, Tunisa

Serve guests by greeting, welcoming, directing and announcing them appropriately & arrange their stay

Make recommendations for the guests stay

Get feedbacks from guests and inform managers of suggestions if any .

Maintain security by following procedures and controlling access (monitor logbook, issue badges)

Update appointment calendars and schedules

Personal information & Interests

Birthplace Tunis, Tunisia

Birth date May 10th 1987

Languages Arabic ( Native ) + French + Italian + English ( Very Good )

Interests Travel, Reading,Baking,volunteering. Declaration:

I do hereby declare that the details furnished in my resume are true to the best of my knowledge. References:

Available upon demand .

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