Customer Service Office

Akhila Rice

*** ****** ****** ***. * Elmwood Place, Ohio 45216

513-***-**** **********@*****.***

I have demonstrated ability to work in fast-paced environment by implementing strong multi-tasking skills. I am a detail-oriented professional with the ability to meet all deadlines promptly while maintaining excellent customer service skills. I have relevant coursework in: Office Applications, Advanced PC Repair, Customer Service/Help Desk, Networking, Security, Microsoft Office Word, Excel, PowerPoint and Access. I am also capable of typing 45-60 words per minute. I am look for a workplace with there is opportunity for more experiences and growth.

EXPERIENCE

Security National Automotive Acceptance Company (SNAAC) 4/2015 - Present

Legal/ Recovery Collector

Collect on legal judgement obtained accounts

Maintain monetary data using Microsoft Excel

Completed substantial courses in American Financial Security Association (AFSA University)

Assist consumers on Bankruptcy statuses accounts

Proficient in the skills required to achieve goals/ expectations set to improve company quota

Conduct and Manage all inbound/ outbound calls needed to assist consumers with any / all financial requests

Able to achieve goal at 100%-125% monthly

Startek/Cincinnati Bell 9/2013- 3/2015

Sales/Help Desk Support Agent

Perform sales consultant tasks to assist customers with request for services

Promoted to Help Desk Support to assist Agents with various CBT systems issues

Conduct management and control on high volume inbound and outbound call center expectations

Perform management skills with callbacks to customers with service/agent issues

MAG Homes 8/2006 – 9/2009

Residential Specialist/Lead Staff 6/2004 – 2/2006

Provided hospitable home care to MRDD clients including maintaining their homes, assisting with medications, and responding to their requests

Conducted inventory to ensure sufficient supplies

Monitored residents’ height/weight, dietary needs and food allergies

Assisted clients by fulfilling various physical, mental and emotional needs

Ensured proper staffing needs were maintained by scheduling workers

Covered for shifts when staff members called off

Guaranteed prescriptions were accurate and complete

Convergys 7/2003 – 2/2004

Market Research Specialist

Performed market researching tasks for companies on various products

Conducted a high volume of outbound phone calls to achieve the results/expectations set by upper management

Persuaded consumers to give feedback regarding likes/dislikes of specified products

AWARDS & ACHIEVEMENTS

Star Performance Award Jan. & June 2018

Employee of the Month March 2017, April & August 2018

Top Collector/ Performer April & Nov. 2017; April & August 2018; Jan., April, & August 2019

VOLUNTEEER EXPERIENCE

Mapleknoll Retirement Village

Provided seminars and personal trainings on how to operate email, Microsoft Office, typing, world wide web, and social networking sites

Matthews 25 Ministries

Assisted with the packaging of items need for the disaster relief in the aftermath of Hurricane Michael in 2018.

Cincinnati VA Medical Center

Handed out healthy snacks, fruit, water and juice; to Veterans who are visiting the medical center for care after serving in military.

EDUCATION

Lincoln College of Technology

Degree: Associate in Computer Networking & Security

March, 2012

Contact this candidate