Manager Account

HANEEN ALI

414-***-**** · **** S **th ST, Milwaukee, WI 53221

***.*********@*****.***

OBJECTIVE

To pursue a challenging career and be part of a progressive organization that gives scope to enhance my knowledge, skills, and work my best with determination, dedication and hard work.

EXPERIENCE

NOVEMBER 2018 – March 2020

ACCOUNT MANAGER INTERN – CLIENT SERVICES COORDINATOR, STAMM TECHNOLOGIES

Audited monthly client agreements and adjusted them as needed

Presented agreement spreadsheets every month to the TAM’s to help them divide their work accordingly

Monitor supply inventory and coordinate orders

Built quotes for projects and equipment for clients and purchased equipment

Monthly expense reports

Billed products and time to clients

Attended weekly Technical Account Manager (TAM) meetings

Approve invoices and manage receivables for assigned clients

Maintain quality relationships with clients and remaining available to offer support.

May 2018 – March 2020

CLIENT SERVICES COORDINATOR, STAMM TECHNOLOGIES

Answered the phones for incoming technical requests, ie server, emails, and other technical issues

Monthly expense reports

Respond to client requests via email

Coordinate with the techs for requests that come in and created tickets for them to enter their time.

Scheduling daily Proactive visits for the techs

Schedule meetings or telephone conferences between clients and management.

APRIL 2016 – MAY 2019

CNA, AURORA ST. LUKES MEDICAL CENTER

Conducted comprehensive healthcare checks and routines, including vital signs, feeding assistance, ambulation, and daily personal care.

Trained new employees on standard operating procedures.

Provide frequent, comprehensive patient updates to ensure seamless care for patients

Performed clerical functions, answering multi-line phones and answering inquires from patients and visitors.

EDUCATION

SEPTEMBER 2016 - MAY 2020

INFORMATION TECHNOLOGY MANAGMENT, UW-MILWAUKEE

Currently enrolled pursuing a bachelor’s degree in IT Management – estimated graduation is May 2020.

SEPTEMBER 2015 - MAY 2016

CONCORDIA UNIVERSITY

SKILLS

Initiated processes to effectively train staff.

Bilingual in English and Arabic.

Able to balance workloads efficiently.

Able to work in constantly changing work environment.

Have a keen eye for detail

Presented weekly sprint reviews in class

Quick problem solver.

Computer skills; MATLAB, Excel,

Computer literate & Internet savvy

excellent verbal & communication skills.

Flexible, willing to take on more responsibilities as needed, and devote time necessary to complete deadlines.

Worked in agile to develop coffee app

Wrote stories for different functionalities within coffee app.

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